Info for people with Healthy Food Cards

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Thought I would inform people who have what they call Healthy Food Card, or OTC card, which is what I call it. I have this card from United HealthCare, plus a Food Stamp card with a small amount on it. The OTC card does NOT pay for everything, and I know a few items it DOES pay for, but not all..especially THIS year as they added some healthy snacks to it. But for the past 5 years, I have gone to Walmart carted food, gone up to the cashier...presented my OTC card FIRST, then what it won't pay for, I use my FS card. About 3 years ago I found out that WinnDixie also takes the OTC card. So I started going there to get some things that are on sale (the only way I can afford to shop there). I have been using the OTC card first, then the FS card. 2 weeks ago I was in WinnDixie..took my items to cash out...used my OTC card..had $7.52 it did not pay for. I put my FS card in the machine and it asked for my PIN #. I was putting it in, when the cashier cancelled it. She then tells me I have to use my FS card FIRST..THEN the OTC card. I was shocked..had not had any problem with paying with the OTC card first before that day. To save her, me, and All the people behind me from waiting while she cancelled the order, I just paid Cash. When I got home I went to WinnDixie's website. Sent a complaint form telling them about what happened. Waited a week..Nothing. Went to their FB page and left a message. I was told someone would call me. Took 4 days of phone tag to finally get an answer this morning. The lady from WinnDixie Main Offic told me it was out of their hands, that it is something over seen by the Govt. Not their policy. SOOO...I called my United HealthCare advocate. She called the local store with me on the line. She told my advocate that it was the way the computer was set up, that if you use the OTC card, the system would not take the FS card. She was very nice about it, and apologized for the store policy. I gave my advocate the name of the lady at the Main Office of WinnDixie that I had talked to earlier. She said she would be calling her and letting her know that it is NOT a Govt Rule/law etc.! So..from now on, I will only be going to WinnDixie for OnSale Items, and if the OTC card doesn't pay for something...they will have to find what it won't pay for. LOL... I will Wait! LOL