Do you complain in restaurants? please read and be careful.

@Abbyey (760)
Philippines
May 12, 2007 5:27am CST
Whenever i dine out and i see something wrong with the order i made. I complain since i know im paying for it. However when i met someone who used to work for a pizza company she told me that after working there, she never did complain for the food until its in front of her. WHY? I asked her. 1. She said they had this customer a group of teenagers who place an order for a family size pizza. when the order was good to go, the group called her again after 10 minutes (pizza was already cooking).... they changed order and insisted on it. So she tried to signal the kitchen not to cook but the pizza was already in the oven. 2. So they made the changed order and when they brought it to them the group complained that it doesnt taste good. They wanted her to make another pizza. While she was walking towards the kitchen she was a bit pissed off. And told the crew to make another pizza. And the crew asked why? She said that the pizza she served didnt taste good as per the customer. HERE'S the SCARY PART. The guys cooking also got pissed off too. When they made the next pizza the guy spit on them. The girl i met was SHOCKED and some of the guys even ask her is she wants to spit too. But she said No. When they serve it to the customer who didnt know what happened, they said it was good. So the guys were laughing in the kitchen. She told me from that time on, when she has a complain, she just do it soft spoken and in a request type of complain. Like when she like it well done and it was served half cook, she would ask the waiter "May i request my meat well done, i would appreciate it better." then the waiter would be most delighted to follow her request. Rather than shouting at them like "this is not my order, i said well done, didnt you hear me." in this case the waiter feels bad and angry but he will still take your food and bring it in the kitchen by which you dont know what happened to it before it gets back to your table. So please do be careful complaining. We dont know how bad people get when you cant see them cooking your meal. :)
5 people like this
14 responses
@anonymili (3138)
12 May 07
A restaurant kitchen - Does the restaurant you eat in have as hygienic a kitchen as this one?
I have to admit that I have heard this many times before - my brother used to work as a head chef and although he never did this he said the other staff would regularly deliberately drop stuff on the floor and scoop it up back onto a plate when there was a tiresome customer. Sometimes they did it even when someone didn't complain. I think this sort of thing happens more in cheap restaurants such as pizza places rather than upmarket places where chefs get paid much higher salaries and would rather cut off their arm than serve food that has been spat on or dropped on the floor. If I have a problem with the food, I tend to keep quiet and act with my feet and just not go there again. At an Indian restaurant recently the owner saw from my face that I was not enjoying the food, he came over and said "You don't seem to like it?" I semi nodded and he scooped up my plate and returned 5 minutes later with a completely new dish. He said "I don't like to think my customers would not return due to the food not being cooked exactly to their taste! Have this one on the house!" The problem was the starter was so nice but really filling, so I had to sit there and force myself to eat the whole main course because they'd gone to so much trouble. I cannot imagine that they did anything nasty to my food plus they had a kitchen which had a glass wall so you could see what the staff are doing inside!
@Modestah (11192)
• United States
14 May 07
ah, and that will likely be a place that you will return to time and again, and not only that you will send your friends and family there as well. his politeness and consideration - his attentiveness will bring him lots more satisfaction in the long run then doing unmentionables to a customer's food out of vengeance!
@dbeast (1498)
• India
13 May 07
i have heard a lot about this stuff a lot before.i have always kept my head in restaraunts because we may never know how our food may be cooked.i once watched a show on the worst kitchen moments and i could see cooks doing things more than just spitting.they did things that were even worse and disgusting than that.we better not shout in restaraunts or else be prepared for some yucky unhygenic food.
1 person likes this
@sigma77 (5385)
• United States
12 May 07
When I hear stories like this, I am glad I cook most of my meals at home. You never know what you might be getting from a fast food place or restaurant. It doesn't take much to piss some people off and then they take it out on you, in one way or another. In this case, messing with the food.
1 person likes this
• Germany
12 May 07
...oh my! oh my! reading your story made me sick...but then again we are all humans. maybe the group of teenagers deserved such a serving. personally, am not really complaining much if not at all. i actually dont make a habit of eating in restaurants, so i hve lesser opportunity to complain. but i think you are right to say, better make a request to make the food better in a soft-spoken tone instead of complaining loud and be sorry for it!...have also deep respect for the people working in restaurants -i know they are not being paid much but thought maybe some of them have simply no other choice -so, i shouldn´t even try to make life harder for them than it already is.
• Philippines
14 May 07
I'll agree with you...I also complain in restaurants but not about the food but the slow service. I make sure that even though I'm complaining, I still say it in a nice way. With regarding with the spit thing that the crew did in the food, I also familiar with that kind of thing. My friend who used to work in a restaurant told me that every time they encounter customers who don't treat them right, they spit in their food. It's not the right to do but we couldn't blame those doing it because they just do it to get back against those rude customers. For the customers, they should be nice to all the food crews they encounter and for the crews, they should still do the right thing because customers are always right no matter how they treat the crews. It's a give and take relationship...The crews will be nice if the customers will treat them nicely. Right???
@Modestah (11192)
• United States
14 May 07
I have heard some pretty nasty stuff about kitchen workers and servers... infact there is one somewhat popular politician who bragged that when he was a teen and working in a kitchen he would spit in the soup bowls of white people. I try not to complain, in the past I have complained about a beetle in my salad and a paper clip in my soup. I complained about a server itching her head and wiping nose with hand and then packaging to go food. I complained about my son's hamburger (this was at a restaurant and not a fast food joint) being absolutely raw. The outside was brown but the inside was bloody and completely raw. most recently we had a waitress bring our food to the table (holding the plates) while she had cookie crumbs on and around her lips - flaking off. I only told the waitress though, not an authority - just to make her aware. I said "good Christmas Cookies?"
• Singapore
13 May 07
It's an old tale that I wouldn't say has no truth. But nowadays, if you go to a reputable place, people want their reputation. And there is a thing called quality control. If you think that either is missing - care of reputation and quality control - then don't be nasty and ask nicely. You don't want to get spit on food. :P
@gaby_girl (157)
• Canada
13 May 07
I dont normally complain at restaurants because im a pretty shy person, and even if its their fault I usually just eat what they give me because I feel like im bothering them. BUT, on certain occasions when they've completely messed up my order I have sent it back. Im always really nice about it when I do, but now im a little bit nervous to even send back anything. This isn't the first time that ive heard this type of thing, my friend who works at a restaurant told me that a lot of ppl spit on food that gets sent back. I dont think that ill be sending anything back anymore.
• United States
13 May 07
I ususlay dont ever complain. I have heard story after story like this. But what makes it all worse is I have heard a million stories about people picking their nose or going to the bathroom and not washing, only to handle your food next. You dont need to be mean to have people put gross stuff in your food. All you need to do is eat out. I try not to think about it when we go out or I cant enjoy my meal.
• United States
12 May 07
The scary thing is that it happens in alot of resturants!! I learned to just eat it the way it is and not complain just tell them when you leave that there was something wrong... but do not send your food back to the kitchen!!! Its crazy how childish people can be... spitting on food.. in your drink... its sad but true!!
@wachit14 (3600)
• United States
12 May 07
I've heard stories like this and it just goes to show that you should never be rude to your wait service. Ask nicely for things and you will get the food and the service you deserve; be rude about it and someone just may spit in your food.
@4cuteboys (4102)
• United States
12 May 07
OH how GROSS!!! I would be mortified. Usually I am too lazy to send something back or complain unless its WAY wrong, like to where I wouldn't even touch it. Then I am very polite, and explain the mistake. However, I wonder if people would spit in it anyways just because they would be annoyed that I sent it back, polite or not. Ah, now I am scared!
@rudz006 (209)
• Malaysia
12 May 07
I worked in the restaurant before.I have that same experience also.We must not be too fierce to the waiter.
@lucky_witch (2711)
• Philippines
12 May 07
EWWWWW!!!! I cant imagine that! Well I guess you shoud be polite wherever you are... so others will think twicw doing nasy things like that behind your back... and also find a good restaurant that where you can be sure taht your food is prepared well and clean... Here in our plce some of the restaurant prefer to use glass as divider so their customer will see how their food is prepare.