PLEASE HELP!! Does anyone knows how to repair a scratched CD ???

@ricknkae (1726)
United States
May 14, 2007 9:46pm CST
because there is that Cd game ( Baldur'sGate2 ) that I bought from ebay (not sure I will buy again, but will report the guy for sure!!) and we just received it today and well it's not installing!! and I check the Cd and it's scratched all over I can't even think of sending the CD back to the sender as the shipping fee are almost as high as the price I paid for it! ($10) ... not a big loss but still ... money doesn't grow on tree Grrr I am so mad at that guy right now! And me who was so excited to try my new gane! Arghhh Anyway please if you got a great tip about how I can try to repair the scratches that would be very nice Thank you all in advance - R
5 people like this
18 responses
• United States
15 May 07
geekspassion is correct with the toothpaste. It sounds crazy I know. There is some debate as to whether or not the toothpaste actually creates more scratches than it fixes. I know from first hand experience that toothpaste does indeed work. The reality is, you aren't necessarily trying to fill or fix the scratch, you are just trying to polish the back of the cd to create a smooth surface over the plastic bottom so the laser inside your cd reader can form a straight line to the data of the disc. Toothpaste is one of the old wives tales cleaners for polishing many household items, IE: silverware. You also don't need to jump straight to polishing the cd. You can start by cleaning the back of it with water and dish detergent. Here is a link that provides step by step instructions on what to do: http://tutorials.com/08/0836/0836.asp Also, since you purchased it on EBAY there is a section where you can give a warning to let other users know that someone is selling bad items, or if you have the persons email address (not always accessible from ebay though) just fire them a quick note to let them know the item doesn't work. It may be an honest mistake...
• Pakistan
15 May 07
Well using a soft, clean cloth on the bottom of the disk will usually run it but if not then you need to take other measures, like using a tooth paste! I know it sounds weird and maybe stupid but it does help, use a little tooth paste to fill the scratches and then gently rub it and then wipe it clean with a cloth dipped a bit in water, after that use a clear, dry cloth on it and it should work. There was a time had trouble with a CD and I put it in the refrigerator for like 15 minutes and when I tried using it again, it worked! Strange but true.
2 people like this
@Munira (484)
• United States
15 May 07
That was going to be my tip. I use white toothpaste.
@ricknkae (1726)
• United States
16 May 07
hmm I will have to try the fridge thing I already tried the toothpaste as someone lese had suggested before but it didn't work
• Pakistan
16 May 07
Do try it out and let me know if it works with you :)
@Taskr36 (13925)
• United States
15 May 07
With a game as old as that, I'd just use a torrent to get the disk image (iso) and burn it to a blank CD. My BG2 CD got scratched but somehow my laptop could read it when my desktop couldn't. I just used my laptop to make a disk image and used that on my desktop.
2 people like this
@ricknkae (1726)
• United States
16 May 07
hmm it looks complicated, I am not even really sure about how to do that I have never done such a thing Sounds like a good idea though, thanks
15 May 07
First of all you have to report the guy and make sure you leave factual and calm negative feedback. I would also suggest that you try and get a refund too and ensure that eBay are aware. You could try one of the many cd cleaning kits available these days but if it is that badly damaged, I really don't think it will be possible to instal. Perhaps someone else here might have some other ideas to help you
2 people like this
@tigerdragon (4297)
• Philippines
15 May 07
there are no ways to restore the cd but u would suggest have it transfered to a new cd,anyway, you just want to save the data encrypted on it and i would strongly suggest that you report it to ebay about the service of their merchant so they know who these people are and it would help ebay.
@riaak03 (46)
• Estonia
15 May 07
Just download the game and use the cd-key what came with the one You bought. You don't need a cd to play it, just download a mini-image from www.gamecopyworld.com. Hope You can fix the cd.
1 person likes this
@ricknkae (1726)
• United States
16 May 07
hmmm sound like a good idea but I checked on the box and I didn't see any cd key ... he didn't send us any manual or anything like that with it just the original hard palstic box and the cds inside ... and no sign of code ... do you know where I could be ?
@moudas (259)
• India
19 May 07
A scratched CD can be recovered by polishing its plastic surface. If, after carrying out the above cleansing, the CD persists in giving reading errors, just polish the CD with toothpaste. That's right, toothpaste. It works wonders, and you won't spend a fortune buying professional cleaning kits.
@mipen2006 (5528)
• Australia
18 May 07
Sorry I can't help, but you must report the vendor to protect others.
@ricknkae (1726)
• United States
18 May 07
I complained to the vendor and he said he would refund me
1 person likes this
• Philippines
15 May 07
the only thing you can do is to extract the contents of that cd on your computer and re burn it in a blank cd. that is if the cd is still readable. however if it is not, i guess theres nothing that you can really do about it. its sad that you've been a victim of those who sell stuff like that in ebay. i hope you can still get your money back if that cd you have bought is totally useless and cannot be use anymore.
1 person likes this
@ricknkae (1726)
• United States
17 May 07
yes the problem is it is not readable ... it makes a weird "ticking" noise when I insert it in the reader .... thank you though
• United States
15 May 07
I would complain about it and try to return it to the seller for the money back or a new game! Keep in mind he may have been unaware the disk was this scratched up and may not have any problems at all with refunding you or replacing the disk. It is definately worth a shot at messaging him and telling him this problem, if he is a frequent seller on ebay he will not want a bad rep and will be willing to clear this up with you. try it and keep us posted on what happens :)
@ricknkae (1726)
• United States
16 May 07
yes I contacted the seller and he told me he would make a refund Now I am waiting to see if he really does and if not I will report him to ebay indeed
@cynddvs (2950)
• United States
15 May 07
We use a memorex optifix cd repair kit. From what I remember they are pretty cheap and it works really well. We've fixed some pretty scratched up cds and they work again.
1 person likes this
@Marie2473 (8521)
• Sweden
15 May 07
I have repaired alot of cds using a spunge, water and that thing that u wash your dishes with. i have also heard of people running them in the dishwasher with a successful result. There are also things that u can buy, different repair kits, but they cost alot more than a spunge and some water =)
1 person likes this
@kyle930 (764)
• United States
15 May 07
You can buy scratch repair stuff at most electronics stores, it is usually by the checkout, or you could ask one of the employees. Also if you look online you can find this stuff. I dont know how it works but you can read the package and it will tell you.
1 person likes this
@windhair (498)
• Germany
15 May 07
For a physically scratched CD, I do not there is a proper way to repair it, especially from the software methods. Maybe it is possible to repair it using some special facility. But I'm not sure about that. At least you should call the seller about this situation, and ask your money back.
1 person likes this
@piyush31 (273)
• India
18 May 07
i think tat it is not possible to repair a scratched cd
@us2owls (1681)
• United States
15 May 07
I dont know where you are located ricknkae but WalMart sells kits to repair CD's for ledd than $10. Hope you find something because I know how aggravating things like this can be. Good luck.
@jennifer611 (2502)
• United States
15 May 07
Im not sure if this really works because I have never tried it but I heard that if you put toothpaste on the cd and let it dry then rub it off that works... again, I am not sure but I guess it would be worth a try. good luck!
@gabs8513 (48716)
• United Kingdom
15 May 07
I really do not think there is anything at all that repairs CDs but do not quote me I think the best thing is to ask in a Music Shop and they might be able to tell you
@alpine_007 (1476)
• Pakistan
15 May 07
there are some kits available to clear the scratches on the cd's. i have heard there are some cleaning solution available to clean it too.