Email from E-gold Admin
May 21, 2007 3:48pm CST
Well after the hacking of my e-gold account i wrote E-gold about the abuse and asked what can be done and here is the response from them: Umair, As you now know the email you received was not sent by e-gold Ltd. It was a fraudulent attempt to compromise e-gold accounts through a scam known as "Phishing". e-gold will never send you an unsolicited email asking you to access your account from a link in an email or click on a link in an email. Please review the security alert on the e-gold site for more information. If you clicked on the link or if you opened the attachment, there is a strong possibility you may have a Trojan virus on your computer! Unfortunately you compromised your account by clicking on the link in a phishing email and entering your account details at a fake site. Please be advised that e-gold NEVER send unsolicited emails asking customers to click on a link or open an attachment in an email. Since you clicked on the link, there is also a strong possibility you may have malicious software on your computer. Please review the security recommendations listed on the e-gold security page on the e-gold website. We have investigated and blocked account number 4450281. Unfortunately we will not be able to refund your money because all e-gold spends are final and not reversible as stated in the e-gold account user agreement. e-gold is also contractually prohibited from freezing e-gold accounts or releasing e-gold account information in the absence of a court order or subpoena. You might want to consider obtaining some combination of help from a legal professional or law enforcement to obtain a court order, if the size of your loss warrants expenditure of your resources (time and money) to resolve. If you obtain a court order, in order to ensure you get all pertinent information please: - Ask for e-gold account profile information for account # 4450281 - Ask for transaction history information for account # 4450281 - Ask for information on any other accounts owned or controlled by the individual - Ask for Disposition of funds in questions "what accounts are the funds currently located, this is in case they have been moved around" - If applicable, ask for stabilization of the funds in question "freezing of the account if the funds are still under the control of the perpetrator" - Ask for account profile information for the account where the funds are currently located. This will be needed in case you have to subpoena the third party account owner. This court order should be presented to: e-gold, Ltd. c/o Andrew S. Ittleman, Esq. 1001 Brickell Bay Drive Suite 2002 Miami, FL 33131 Regards, e-gold Abuse~ So atleast that account got blocked i hope he/she have lost more than he/she had made by hacking ,anyways something good after all ,i guess wont be going to court for puny $4.00 or so, so what you guys think did E-gold took the right step or there should be something else aswell that could be done in order to stop hacking?
5 people like this
22 May 07
My egold account got hacked to a few weeks ago, though it was down to a virus. I asked egold to send me a password so i could access my account again and change the password, but i didn't give them the right phone number and because no one answered they wanted me to send on some ID. I thought it was too much bother so I just opened a new one. At least you didn't lose a lot of money and you'll know better in future not to open an email like that..:)
22 May 07
Yeah i didn't as i invested most of it in hyip programs to loose in their hehehe,by the way why you didn't give them your correct phone number for the moment i have provided them only the correct information regarding everything they can't come and claim anything from me as i am their account holder they owe me and not vice versa.
3 people like this
22 May 07
Other than through phishing email, hackers can also get to your egold account in other ways. Hackers can plant keyloggers into your PC. These are spyware programs that monitor what you type in your physical keyboard. So if you enter yr egold ID and passwords, they can capture your keystrokes and then masquerade as you to enter your account and siphon your money. For sensitive things like IDs and passwords, or things like bank account nos., always use egold's logical keyboard provided or the Windows keyboard that you can call up on screen. Keyloggers cannot capture keystrokes from such keyboards, and you will be protected. I am also aware that trojans can be planted in your PC as well. These files sit quietly in your PC until you log into your egold account, then they become alive and get to work to pilfer your money. Two files you should look out for in your C:\Windows\system32 directory are: gdiwxp.dll and gdiw2k.sys. These are malicious programs. If they are present in the directory I pointed out, then beware!! Do not log into your egold until you get rid of these files. Otherwise once you are in yr egold account, the files will get to work and transfer money in yr egold to some other accounts that belong to the scammers. I have been scammed this way before and lost more than $600. That's why I can tell you this. Hope the above helps others who are ignorant of this.
22 May 07
This is really cool of you to share this important information with us in here,i looked my system files but didnt find any but two that started with gdi scanned them and i guess the program said these are ok i dont know much but what you think whether all the files that start will gdi are corrupt or only specific one's by the way i just reinstalled my pc aswell.
22 May 07
Well it appears that they have increased the security against scammers which is really good. As we know E-gold is on the verge of closing down, maybe some additional security features would help E-gold out. No doubt they are helpful because I once had an issue and they called me to resolve it and they did it immediately.
• Davao, Philippines
22 May 07
I know that e-gold never send an email as stated on their guidelines regarding those things..my daughter have received some email and responded it..too late for her to tell me about it since if she do i will not let her responded to it since i know the rules..well i think e-gold have only taken all the necessary precautions so as not to be hacked and it is right not to give any emails to those members..i havent think of anything yet to stop the hackers..all we are going to do is just to be careful nexttime..hackers are computer wiz i guess..
22 May 07
Sorry to hear about your daughter's loss,perhaps it was a good lesson and i learned from it aswell, never take any step without thinking and i'll try to stick with it,well really they are not stoppable any ideas where was the first ever hacker born?