I need help with a virus

@dickkell (403)
United States
June 7, 2007 11:33pm CST
My comp has been infected with a win32 trojan that doesn't seem to go away when I remove, clean, delete or disinfect it. Can someone give me some pointers to root it out for good? My firewall is finally working and keeping the new infections out, but this one will be detected and cleaned nearly every time I get on. It has slowed my system to a crawl, and is probably compromising important data. I've also got drive cleaner trying to install itself every time I log on to the internet. Any advice would be helpful, but I'm not a techie, and there are LOTS of files with no discernable name or way that I know of to find out what they are. I'd rather not delete willy-nilly and wipe out something crititical. Thanks!
2 people like this
9 responses
• Philippines
24 Sep 07
First, you can download Kaspersky antivirus and see if it would be able to delete the virus. You can download a trial version at their official website. If still no success, if you would mind, you can visit www.bleepingcomputer.com. In this website, you can contact one of the HJT experts there to help solve your problem. They are very expert in removing any viruses, especially trojans, worms, etc. Just follow their instructions carefully, so that you will be guided accordingly. Hope this would help to you in any way. Have a nice day!
1 person likes this
• United States
11 Jul 07
I had a malware problem last month and went to bleepingcomputer.com. Helped alot!
• Philippines
11 Jun 07
I have been troubleshooting issues relating to trojans. Most of them are outcome of running internal commands to cause the computer to trigger alerts such as a problem with a file on system32 folder in Windows XP and most of them can be cleaned by anti-spyware programs. I recommend you try to clean up your operating system by downloading and running SuperAntiSpyware. You can get the free version from www.SuperAntiSpyware.com and update it at least once a week. You need to update and run the software manually if you're to get the free version. I hope you find that software helpful as well.
• Philippines
10 Jun 07
There is a lot of WIN 32 trojans out there and sometimes their activities and behavior are unique from each other. This makes it difficult for you to cure or remove it.The first thing you need to consider is to figure out what's the name of the virus/trojan/worm that is present on your computer. You can determine this by observing what it is doing like if it changes your homepage, if it shows an error message, or if it corrupts a file on your laptop. Weird names that you aren't familiar with might also be a possible infection on the computer. After this you can now search for the error message on the internet; you'll then find forums or articles by people who actually had the same issue and they might describe how the virus acts on the laptop. You will then recognize that you're having the same error, it will also contain methods or solutions people did to solve and remove the infection on their computer. The easiest way to fix this is to also have an updated antivirus and anti-malware installed on your computer. I highly suggest AVG since it is free, easy to update and easy to navigate software interface. You can run a fully system scan and it will literally detect it, will heal or quarantine it altogether. It will also prevent it to spread itself and it will hinder it from letting the problem reoccur. If all else fails, better back up some of your important files on the computer and perform a system recovery using the applications and recovery disk that came form the computer manufacturer.
• Philippines
9 Jun 07
Hi! You actually have options for your concern,. 1) total reformat or cleaning of your system just make sure to have a back up of all your important files. 2) Try downloading Avast Home Edition, which you can actually download for free from the internet. Just register to get a licensed key at the website. Search for avast.com... I tell you, we had so many bad experiences with regard to pc virus and I think Avast is the best cure.. Good luck!
@Chikana (39)
• India
9 Jun 07
GO TO AVG WEBSITE i.e. WWW.GRISOFT.COM AND DOWNLOAD AVG 7 FREE EDITION AND RUN ANTIVIRUS SCAN. IT WILL REMOVE VIRUS. BEST LUCK.
• China
9 Jun 07
I USE AVG, and it worked,
@santuccie (3375)
• United States
8 Jun 07
I suggest you try a couple of online scanners. Try these: -Trend: http://test.trendsecure.com/portal/en-US/free_security_tools/housecall_free_scan.php?WT.cg_n=home_qa_housecall -Ewido (AVGAS): http://www.ewido.net/en/ -F-Secure: http://support.f-secure.com/enu/home/ols.shtml If you're still having problems, you might want to try HijackThis. However, you will need the help of someone who understands the stuff, as most of the items that show up are legitimate ones. You can download HJT here: http://www.tomcoyote.org/hijackthis And here's the quick start page, with directions and software to post your logfile in a forum for assistance: http://www.tomcoyote.org/hijackthis Hopefully your system drivers have not been damaged, at least not irreversibly. Otherwise, a repair install may be necessary. Good luck!
• India
8 Jun 07
i would like to suggest to use quick heal, or use mac caffee these both are good anti virus, i think it will help you