Do you like talking to machines?

@gewcew23 (8011)
United States
July 15, 2007 9:18am CST
Do you really like to talk to machines, bacause companies must think you do. You have a problem, you need help, so you call that customer help line. You know what happens, press one for english, press two for spainish. Then you get a whole list of options none of which sounds like what you need. So you get to the end, and you hear press zero for the operator. You get the operator who sounds like she's mad that she has to talk to you. She says the famous words"I will transfer you". Oh great I get to set on hold for thrity minutes. Why, can you explain this to me. Why have a customer help line if you cannot get help.
4 people like this
8 responses
@Calais (10900)
• Australia
15 Jul 07
Yes, I do actually..I dont mean any offence but some of our major companies contract the work overseas...And Its very frustrating because I really just simply cannot understand what these people are saying..I know that they are just trying to do their job, but they cannot speak very good english and I am constantly asking them to repeat what they say. I end up just hanging up on them.
2 people like this
@crazynurse (7489)
• United States
15 Jul 07
I absolutely detest that this is what 'business' has become. What happened to the 'personal touch?' Nothing makes me madder than to dial a number and hear a menu...select an option....hear anohter menu...and then sit on hold for gosh knows how long! My first computer was a Gateway. I had nothing but trouble with it. Many components had to be replaced (before warrenty ended thank goodness) but what I had to go through to have them replaced was atrocious! I distinctly remember one day, I was on the phone for 6 straight hours!!!! First was the hour wait...then the guy had to walk me through trying a bunch of stuff...only to finally say..mail in this/that part. I eventually had to get an entire mother board! Needless to say, my second computer was not a Gateway! Our phone service is that way now. If we need to call and report an outage or anytihng...we are dealing with someone in Georgia!!! (we live in Kentucky!) I hate this new 'business' practice. Nothing is worse too than to FINALLY get a real person only to find that they can barely speak English...and you can't make them understand what you are trying to say!
2 people like this
@sigma77 (5385)
• United States
15 Jul 07
Do I like talking to machines? Not particularly. You are right, none of the options relate to your needs, many times. I think companies are trying to weed out the easy calls and let machines handle them work. This is probably well over 50% of the time. But then even if you get a live person, you have the chance to be transfered several times until you get someone who knows what is going on. Customer service is going the way of the Model T. It is all going assembly line accept no one knows how the parts fit...lol. I think if the big shots in the front offices spent a day on their own silly customer service systems, they would see what a joke they can be. The real key is not to provide better customer service, but to provide better products and services right from the start. Many companies have it all wrong. They should be striving to make great products that require little after market customer service. Maybe in time...over the next 1,000 years.
2 people like this
@Marie2473 (8519)
• Sweden
15 Jul 07
He he he, I have worked as the person that finally answers after that long line of pressing buttuns. The thing with this is that we wanna make sure that u get to the right person and also because alot of problems that u might have will be solved by listening and getting tips while waiting in line. However I do know what u mean - I also get frustrated at times =)
2 people like this
@Jennifer21 (2476)
• United States
15 Jul 07
This always sucks. I hate hearing from the stupid machines. I just want to talk to a real person, and not have to wait 30 minutes just to do it.
2 people like this
@missjackie (1328)
• Philadelphia, Pennsylvania
15 Jul 07
When I get a machine, I usually type in 0 until I get a human on the line. Usually, if you just type in random numbers, over and over again, you'll eventually get someone on the line. I hate talking to a machine and refuse to do it.
2 people like this
@kelly60 (4548)
• United States
16 Jul 07
What really aggravates me is when you go through the entire number pushing menu, and none of them really fit. Then you finally get to the end and the operator choice is not given and you get a recording that says, "Your call is now complete, thank you," then disconnects you. I cannot recall which company did that to me the other day, but after such a long time going through their menu, I was really ticked off.
@kelly60 (4548)
• United States
16 Jul 07
Check out this webpage http://www.gethuman.com/ for a list of which buttons to press to to bypass listening to all of the menu options and get a direct line to an operator for a large list of companies. You may still have to talk to an operator who sounds like she is mad at you, but at least you will get to her faster.
1 person likes this
@VotreAmie (3037)
• United States
16 Jul 07
No I don't like talking to a machine, I hate it. I always try to hit the 0 button to get transferred to a representative right away but sometimes that doesn't work. Well, I guess we have to deal with this, we don't have a choice.
1 person likes this