I love it when people are nice

@TerryZ (22146)
United States
October 30, 2007 9:36am CST
So this morning I had to call to make an appointment for another test that my doctor wants me to have so I can bring it to him next time I go. Well this lady was so nice and friendly on the phone I didnt mind talking to her.I dont know why some people are so nasty when we talk to them on the phone. I guess they hate their jobs.LOL Thought I would share with you. Have you ever had an a bad experience with setting up an appointment on the phone?
6 people like this
11 responses
• Singapore
30 Oct 07
Good customer service and professionalism never fails to create a lasting impression for people. When the person at the other end of the phone is willing to serve, we can tell from the tone of voice. I do not have bad experience in setting up appointment via the phone, however, I do have a very bad experience with a bank employee when I called to cancel my credit card. It is safe to say I'm totally turn off by the lack of professionalism shown and I've told him and his superior outright that I'll never return as a customer.
2 people like this
@TerryZ (22146)
• United States
30 Oct 07
I know its just amazing!thanks for sharing with me
@TerryZ (22146)
• United States
30 Oct 07
I know its just amazing!thanks for sharing with me
• Canada
30 Oct 07
Hi Terry, I have had both good and bad experiences while dealing with someone on the phone. I think it makes a big difference when someone changes their tone of voice and/or actually wants to talk to you and help you if they can. I have also noticed that they seem to be friendlier first thing in the morning, but the more time passes on the crankier they get lol. Hope you have a great day! Love & Hugzz, PurpleTeddyBear.
2 people like this
@TerryZ (22146)
• United States
30 Oct 07
I think your right about them being friendly in the morning.Have a good day my friend.
@gabs8513 (48803)
• United Kingdom
30 Oct 07
I am glad that you have had a nice Person to help you I have had the Nurse out to me today and I have to say I have seen 4 different ones and they have all been nice well she has adviced me to get a new Doctor as fast as possible I am glad that you are getting the help there How is your Cousin Sweetie Love you and a big hug
1 person likes this
@TerryZ (22146)
• United States
30 Oct 07
He had a stent put in and is doing really good. He may even get out of the hospital tommorrow. If he behaves himself. Thanks for asking. I hope you get a new doctor soon. I worry about you. Love and hugs
1 person likes this
@gabs8513 (48803)
• United Kingdom
30 Oct 07
Well you already know that I am glad to hear this Sweet and that you are not to worry about me but concentrate on getting yourself Better Love and Hugs
1 person likes this
@TerryZ (22146)
• United States
30 Oct 07
It was great talking to you again and you put me in a better mood thankyou! Love and hugs
1 person likes this
@Feona1962 (7529)
• United States
3 Nov 07
Not so much setting up an appointment but have when getting help making payment arrangements for a bill...I will tell them to change their attitude or I will not continue to talk with them..If you don't like your job, get a new one...Now, if you don't mind, this is your job now and I would appreciate your help...If they don't help me I call someone else...I do love it when people are nice....I am nice and I deserved to be treated nice as well...
1 person likes this
@TerryZ (22146)
• United States
3 Nov 07
I know some people just hate their jobs!
• India
31 Oct 07
More than the people who attends the call to fix appointments in my opinion i think the person who makes the call has to be polite too so that the conversation is pleasant...if one person is pleasant enough the other person would have no reason to be bad whatsoever be the situation!! :)
@TerryZ (22146)
• United States
31 Oct 07
Thats so true. thank for sharing with me.
@nanclie (73)
• China
31 Oct 07
Yes.Bad customs may hurt someone,especially those who has passion.I have something strange like you.Why do they treat us like that?Only because we are unfamiliar friends?I sometimes call the strange man only because of work.If I want to call my friend,they must be very kind to me just as friends.I wont call them very much,so when they receive my phone,"they feel happy" they say to me.Thanks!
1 person likes this
@TerryZ (22146)
• United States
31 Oct 07
thanks for sharing with me.
• United States
30 Oct 07
When I was the assistant manager in my last job I often had to tell the other employees to answer the phone with a smile in their voice. It is important for the person on the other end to have a caring person to speak to. The last thing they want is an arrogant person who is having a bad day. I have always believed that you treat others the way you want to be treated.
1 person likes this
@TerryZ (22146)
• United States
31 Oct 07
Thats the way it should be.
@estherlou (5026)
• United States
30 Oct 07
My husband and I both go to the same doctor. He is really nice. I've been going for about 10 years, he's been going a couple now. Anyway, his reception staff are rude and abrupt on the phone and many times not very helpful. He had to make an appointment at the last minute because he was refilling his prescriptions and the pharmacy had messed up and he had no refills left. He was at the time working without days off and told them he wouldn't be able to come in late in the day having fasted all day so they could test his blood. The woman on the phone said, "whatever". Is that nice, or what. We just have a really bad impression of them all now. This wasn't the only time.
1 person likes this
@TerryZ (22146)
• United States
30 Oct 07
I think thats terrible. I would have been furious.
@Thoroughrob (11771)
• United States
2 Nov 07
It is nice when you get someone on the phone, that knows how to act on the phone. Most places anymore act like you are disturbing them. It makes for a much better experience. I am glad that you found someone that was easy to talk to.
@maddysmommy (16243)
• United States
1 Nov 07
I have had pretty good experiences with people when making an appointment for the doctors or dentist or what not. I find though when its in the mornings they are very friendly and polite, by the afternoon they sound tired and grumpy lol don't know why that is, not enough sugar? haha
• India
30 Oct 07
your idea about life is good.we enjoy our life with full intrest. thanks