When you've not the line..

Italy
November 30, 2007 4:49pm CST
When your internet doesn't work, what do you do to fix it?
1 person likes this
6 responses
• United States
30 Nov 07
well, i usually reset the modem to see if that helps. or turn it off and unplug it and let it sit for a couple of minutes and then plug it back in and turn it on and see if that helped. but, when all else fails, i call the company and see what they can do about it.
1 person likes this
• Italy
1 Dec 07
How much your company takes to heal the problem?
• United States
1 Dec 07
well it just depends. my last internet company could just fix it from their computers in their office, so it was free plus a toll-free phone number. the company we have now has a toll-free number and everything. we've called it before and as long as they don't have to replace the modem, i believe it's free. but if our modem is bad then we'd have to pay for a new one.
@bkpdp1 (923)
• India
1 Dec 07
If you are using internet in a single pc, then you should switch off all your hardware devices & turned on back after some time. It will work if you don't have any hardware or connection problem. But, if you are sharing your internet connection using a proxy, then lots of things need to be checked..
• Italy
1 Dec 07
Thanks a lot, I'll try nex time
@Carnanco (70)
• United States
30 Nov 07
I unplug the router then the cable modem. Then I let them sit for 30 seconds. Plug the cable modem back in, let it reset. Plug the router back in, let it reset. That usually does the trick.
• Italy
1 Dec 07
Thanks for you answer. I do that some times too
@babostwick (2037)
• United States
1 Dec 07
I try to unplug the modem and then plug it back in. If that doesn't work, call up my provider and find out what's going on. Sometimes there's really nothing you can do and it can be on their end. It happened not too long ago and it had to do with bad weather. That's about it on that. There was nothing I could really do about the whole thing. I would have liked to of but if it's out of your control, it's out of your control.
1 person likes this
@men82in (1270)
• India
1 Dec 07
Well, I would check the below things in the Network Connection properties - Physical address DHCP ENABLED (should be No) IP ADDRESS (static) SUBNET MASK DEFAULT GATEWAY DNS SERVERS After confirming whether all the above are correct, I would try to check whether the DSL routing is connected. I would reset the modem and try connecting. If the internet still doesn't work, I would contact the service provider to fix the problem.
@Mitraa (3188)
• India
1 Dec 07
Usually I contact my service provider by phone to sort out the faults and again resume the service. This takes some hours if the fault is in outdoor network. I think we must take it patiently and if possible, make us engaged in some off-line file work in our computer. Thanks.