Do you trust your computer to be fixed remotely?

Canada
December 6, 2007 8:33pm CST
I heard that some computer companies are using technical supports that can fix your computer problems remotely. It will allow their customer services or supports to access your computer remotely. Do you trust this kind of service? Personally, I am quite leery about it especially if their customer services and/or supports are located out of country. What do you think?
1 person likes this
5 responses
@Taskr36 (13923)
• United States
7 Dec 07
I personally would never need this service since I myself am a computer tech. I would be a bit wary about it if I were a customer. I would just want to be sure that I was dealing with a reputable company. I know some manufacturers like Dell do this to fix people's computers now. It's a quick and convenient fix since most problems are software or virus related.
• Canada
8 Dec 07
What kind of a computer tech are you? Do you deal with hardware or software? I'm still anxious although it is a reputable company especially if the customer support is an outsourcing company.
@Taskr36 (13923)
• United States
8 Dec 07
I'm primarily a fix-it guy. I trouble shoot and fix computers having problems, whether they be hardware, viruses, spyware, or just botched installs or updates. I also build and upgrade computers. At my job at the library I teach basic computer classes and help random patrons out on computers. What I don't do is programming or software design. I can do web design, but I'm not good enough at it to do it as a paid service.
• Canada
16 Dec 07
I would like to have some trouble shooting regarding computer. It is good for you to have such knowledge, though.
@nkhanna (925)
• India
7 Dec 07
well a few days back i got promoted and i got my new notebook.since there are so many softwares to be installed.i had to call the technical team outside my country and with some hours they got it done.i could see things happening on my notebook but i could not do anything.they were remotely installing all the softwares.i think its okay.well hp is such big brand that i need to trust it anyways.and i really did not found any trouble since all were very helpful.
• Canada
8 Dec 07
What did you mean that you could not do anything? Is your notebook okay now?
@Taskr36 (13923)
• United States
8 Dec 07
He means that they took control of his laptop to install the software. He couldn't control the mouse pointer because the remote support tech was controlling it.
• United States
13 Jul 08
I guess that depends on who I am dealing with. You can get an incompetent person doing it and it gets messed up royally! Luckily my s/o is a PC programmer. If he can't fix it and Norton didn't find and fix it, I am in trouble.
• Canada
13 Jul 08
It doesn't matter whether the person is competent or not. I just don't feel comfortable when an outsourced person is dealing with my computer. I need to see in person when repairing my belongings.
@amitavroy (4824)
• India
8 Dec 07
And I think I will still say no if the two under my supervision because Frank is speaking I am never very much clearer about what they will see and what they will not. If they can remotely access my computer you never know they can even access without my permission or maybe they can access something which I don't intend to. In any case I am actually vulnerable to this technology. And if you think this way if they Intuit so can the hackers and other peoples to or less on the lookout to create problems for other people. So I would rather suggest people not to use this technology because this is not something which looks very compatible to launch. Whenever we are using the technology we have two balance its goods against the bands and I think it has more side-effects than good effects and so it would be a better option not to choose this technology. At least I won't be the one who will be happy with this technology.
• Canada
16 Dec 07
Yeah, I have the same opinion with yours.
• Sweden
7 Dec 07
I would allow it since me being a techie and I do it for people all the time. People can see what is being done to their computer on screen and cancel if they don't like it so it should not be a problem
• Canada
8 Dec 07
So, you don't mind about it, do you?
@kurtbiewald (2628)
• United States
7 Dec 07
no
• Canada
7 Dec 07
How about if you allow them to fix it under your supervision. In other words, you will determine what they see and what they do? Do you still allow them to do so?