Gift returned but for only sale price?

That has been policy for some time now cause people would buy the item on sale, and then return it and get full price. That is why receipts are so major these days. If the gift giver paid full price today, and next week it went on sale, and you are returning it the following week, without a receipt how does the store know what was paid? Can't blame them for having a policy to combat fraud.

did she have her receipt or gift reciept. if she did she shouldve gotten it for the price ther person baught it for. If not then its just store policy. I have a toy i got from someone for my daughter that she already has but i dont got a gift reciept so I am waiting till all the prices go back to normal to return it so i dont get the sales price on it.

She needs a reciept to show full price was paid. She should ask for the reciept and tell the gifter she loves the gift but the color is wrong for her. So she needs the reciept to make and exchange or return.

I am sure the store has to do this to protect their interests, fair or not. I believe in past years many people would cheat the store by buying something on super sale and then returning for full price. unless you can prove the amount paid (no a sticker or tag does not prove what was paid) then it is unfortunate but understandable that it must be this way. The store probably has a policy that can be read by customers regarding the way they handle returns. However, I do not think it is correct of the store to refuse a exchange for the same style of sweater when it becomes available.... date or no date (unless it is like a year later, well there should be some sort of statute of limitations) provided the sweater remains unused. too bad people can't be satisfied with the present given to them to begin with. my little girl got me a really un becoming hat and a pair of gloves I would have never chosen my self, for the color or the pattern on them - and they really clash with that hat! but you know what, I love them! they were from her and her alone and despite how they look I wear them to town for all to see.

It is a corporate response designed to benefit the company. Times are hard for everyone and if someone comes up on the losing end of a sale it is going to be the consumer! Booooo on corporate america; they are so not american! (nor fair)

I heard about this on the news a couple of days before Christmas. I don't think it's fair at all. They were saying that unless you had a gift receipt or the actual receipt, you would only get the sale price. I don't think that's right because I made one trip to WalMart and bought for everyone. Was I supposed to pay for each gift seperatly so that I could get a gift receipt for each one?

If she has the receipt for the gift then the store should refund/issue a credit to the value of the amount paid for the item when it was bought. However, if it simply has the tag on it then I think it's reasonable that the store goes by the current sale price as far as monetary value goes. I mean they don't know when it was actually purchased do they? Items can be reduced in a sale and still be tagged with the full price. However, I think the store refusing an exchange because of the whole sale "issue" is a bit harsh. I suppose technically they are entitled to do so but in the interests of good customer relations you would think they would be a bit more relaxed about that.

i work in a services department as well in a retail company... usually, when a customer comes and want to return something, we will require a receipt... without a receipt, we can only offer the customer a credit voucher at our discretion (which is the price stated in our system) regardless whether the price tag is still intact... i think it is fair because without the proof of purchase, the shop has the right to reject giving refund or exchange... so if your friend can get the receipt from the person who give her the gift, then she should be entitled to get a full refund...

Nope, it is robbery. I hate when stores do this and I tell those that I give gifts to to let me know if it doesn't fit. I will give them the receipt so they can get full price back for the item.

Oh I think that is so completely wrong. It shouldn't matter if in the meantime that item had gone on sale, the store should give the full credited price that was paid for at the time of purchase. I mean she has all the proof of how much it cost and how much was paid for it, so the store should definitely honor the SAME price and not the later sale price

No, this is not fair...I ran into this same problem once..I didn't have the receipt and she was going to give me the sale price, not anywhere near the actual cost..If I would have had the receipt then I could have gotten the proper refund amount...

First I must say. I am not one who likes the idea of exchanging gifts. We did it for a few of our baby shower gifts, but only because we got multiples (I have no idea how people can buy off of a gift registry, but not make sure that it gets marked off!). Anyway, I have a hard time thinking that a gift I bought would be exchanged. However, it does see sad that they wouldn't let her wait to exchange it! After all, it doesn't cost them anything if the item cost less or will cost less then it did before! But stores have dumb policies all the time!