Gift returned but for only sale price?

@Kowgirl (3491)
United States
December 26, 2007 2:15pm CST
Even though a gift that you received from someone still has a tag on it you will only get the credit for the sale price. Do you think this is fair? My friend just came by and told me that she was a little upset with a store in our mall. She returned a gift that still had the tags on it and all she wanted was to exchange it for a different color. They could not find another in her size in a different color, so they offered to give her a store voucher. It was way below what the gift cost because they had went on sale just before Christmas and they said she could only get that amount back even with the tags there for them to see. So she told them no she would wait for more of them to come in. The clerk said she would still not be able to exchange it for another one because it would not come up to that price because of the date on the tag. Do you think the store is right by doing this?
5 people like this
13 responses
@coffeebreak (17820)
• United States
27 Dec 07
That has been policy for some time now cause people would buy the item on sale, and then return it and get full price. That is why receipts are so major these days. If the gift giver paid full price today, and next week it went on sale, and you are returning it the following week, without a receipt how does the store know what was paid? Can't blame them for having a policy to combat fraud.
@Kowgirl (3491)
• United States
27 Dec 07
Got a call from Sherry this morning about the receipt for Martha's gift, she said she did not have it but that was also why she left the tags on there because she knew Martha would either exchange it for something else or for another color, she almost always does. If it had been on sale it would have had a new sticker on the tag and a color mark on the tag. That is the way they know when an item has been marked down. They looked closer at the tag and there was no color mark on the tag. She has called the store and now they are going to give her the full amount. The lady she talked to said she was sorry this happened and she was going to have a talk with the clerk. Everything that gets marked down does have a mark on the tag so she was due the full amount. Now Martha will get to go out shopping again and she does love to shop. We think this is the reason she is always exchanging things. LOL BTW Sherry has agreed to go with her, so they will have another fun day. I'm sure i'll will hear about it tomorrow. Something exciting always happens when those two get together.
@coffeebreak (17820)
• United States
27 Dec 07
Good for her then. My motto - never hurt to complain a little! If it does have the markings on ,they should follow that, but for instance, I just bought some slacks - regular price was $29.99 and the sale was for $19.99. Nothing changed on the ticket, no markings, no nothing, just a sign on the rack. Rang up as $19.99 at the register. When I returned them cause they didn't fit right, even tho the tag said $29.99, I was refunded the $19.99 that I paid and I checked the rack for different size, and they weren't on sale anymore. Go figure. I just make it a point to keep receipts. Glad it worked out for your friend. What I don't like is when they refund the money on a store gift card - so you have to buy more from there. I paid them in universal cash - why can't they do the same. I know fraud is a problem and all that, but good grief, what if I don't shop that store regularly and here I have a $30 on a card and can't find anything to buy that I need, or want, and just have to let that money sit in limbo and not be able to use it! That makes me mad!
1 person likes this
@Kowgirl (3491)
• United States
27 Dec 07
No she wont get cash she will get a store card that can only be used in that store. I hate the fact that the stores have started to do this. Like you said sometimes we just can't find what we want in their store and would rather be able to make a purchase somewhere else. And I hate the fact that it forces us to buy from them. I know now that to get back the cash we spend we must have the receipt so I have made a place with a small box so I can keep them all. It just makes another monthly job for me because I will have to go through them to throw away the oldest and useless ones. Hummm good idea for a craft, a pretty cloth or leather covered receipt holder.
• United States
27 Dec 07
did she have her receipt or gift reciept. if she did she shouldve gotten it for the price ther person baught it for. If not then its just store policy. I have a toy i got from someone for my daughter that she already has but i dont got a gift reciept so I am waiting till all the prices go back to normal to return it so i dont get the sales price on it.
@Kowgirl (3491)
• United States
27 Dec 07
You may still only get the sale price because of the date on the tag.
@Modestah (11192)
• United States
27 Dec 07
I am sure the store has to do this to protect their interests, fair or not. I believe in past years many people would cheat the store by buying something on super sale and then returning for full price. unless you can prove the amount paid (no a sticker or tag does not prove what was paid) then it is unfortunate but understandable that it must be this way. The store probably has a policy that can be read by customers regarding the way they handle returns. However, I do not think it is correct of the store to refuse a exchange for the same style of sweater when it becomes available.... date or no date (unless it is like a year later, well there should be some sort of statute of limitations) provided the sweater remains unused. too bad people can't be satisfied with the present given to them to begin with. my little girl got me a really un becoming hat and a pair of gloves I would have never chosen my self, for the color or the pattern on them - and they really clash with that hat! but you know what, I love them! they were from her and her alone and despite how they look I wear them to town for all to see.
@roberten (3131)
• United States
27 Dec 07
It is a corporate response designed to benefit the company. Times are hard for everyone and if someone comes up on the losing end of a sale it is going to be the consumer! Booooo on corporate america; they are so not american! (nor fair)
• United States
27 Dec 07
I heard about this on the news a couple of days before Christmas. I don't think it's fair at all. They were saying that unless you had a gift receipt or the actual receipt, you would only get the sale price. I don't think that's right because I made one trip to WalMart and bought for everyone. Was I supposed to pay for each gift seperatly so that I could get a gift receipt for each one?
@Celanith (2334)
• United States
27 Dec 07
She needs a reciept to show full price was paid. She should ask for the reciept and tell the gifter she loves the gift but the color is wrong for her. So she needs the reciept to make and exchange or return.
• United States
27 Dec 07
First I must say. I am not one who likes the idea of exchanging gifts. We did it for a few of our baby shower gifts, but only because we got multiples (I have no idea how people can buy off of a gift registry, but not make sure that it gets marked off!). Anyway, I have a hard time thinking that a gift I bought would be exchanged. However, it does see sad that they wouldn't let her wait to exchange it! After all, it doesn't cost them anything if the item cost less or will cost less then it did before! But stores have dumb policies all the time!
@kareng (7980)
• United States
27 Dec 07
Nope, it is robbery. I hate when stores do this and I tell those that I give gifts to to let me know if it doesn't fit. I will give them the receipt so they can get full price back for the item.
@pyewacket (44036)
• United States
27 Dec 07
Oh I think that is so completely wrong. It shouldn't matter if in the meantime that item had gone on sale, the store should give the full credited price that was paid for at the time of purchase. I mean she has all the proof of how much it cost and how much was paid for it, so the store should definitely honor the SAME price and not the later sale price
@Feona1962 (7527)
• United States
27 Dec 07
No, this is not fair...I ran into this same problem once..I didn't have the receipt and she was going to give me the sale price, not anywhere near the actual cost..If I would have had the receipt then I could have gotten the proper refund amount...
@Stiletto (4584)
26 Dec 07
If she has the receipt for the gift then the store should refund/issue a credit to the value of the amount paid for the item when it was bought. However, if it simply has the tag on it then I think it's reasonable that the store goes by the current sale price as far as monetary value goes. I mean they don't know when it was actually purchased do they? Items can be reduced in a sale and still be tagged with the full price. However, I think the store refusing an exchange because of the whole sale "issue" is a bit harsh. I suppose technically they are entitled to do so but in the interests of good customer relations you would think they would be a bit more relaxed about that.
@lingli_78 (12844)
• Australia
26 Dec 07
i work in a services department as well in a retail company... usually, when a customer comes and want to return something, we will require a receipt... without a receipt, we can only offer the customer a credit voucher at our discretion (which is the price stated in our system) regardless whether the price tag is still intact... i think it is fair because without the proof of purchase, the shop has the right to reject giving refund or exchange... so if your friend can get the receipt from the person who give her the gift, then she should be entitled to get a full refund...
@omupas (1243)
• United States
26 Dec 07
Does your friend have a gift receipt or is she able to acquire the receipt from the person who gave her the gift? With the receipt she will be able to get the store credit in the amount that the item was purchased for, without it, it is a common practice for retail stores to only give credit for the lowest or current selling price, regardless of if the tags are still on the merchandise.