some people are so bad at their jobs and yet...
By trinihd
@trinihd (996)
United States
January 3, 2008 8:34am CST
they still get to keep them!! Why is that? This morning I was trying to get information from TSTT personnel. I tried the website but the information is apparently no longer available with everything gone "Blink"! I just want to know what was the other location I could go to to sign up for the topup agent reseller program. The first person I spoke to at head office said that I had to go to Park street. So I try to call Park street (to make sure they were not setting me up) but no one was answering the number listed for Park street in the phone book. So I try head office again and ask the same question and this time, an obviously brilliant corporate manager (Chad Coriah, is his name or so he said) asked one of his subordinates and got the response: any one of the agent offices like Cellular One. I found that sounded very fishy so I asked him if he was sure and he said that is what he was told. So I explain to him that I had previously gotten different information so I wanted to make sure he knew what he was talking about. But he stood by his word, and proved to be wrong of course. And so I am as yet without the information I need. This is after days of scouring the bmobile and searching the TSTT main site. Is this how TSTT employees value its potential customers? Why is it so difficult to get information from these people? Their staff at their various offices are always most unhelpful, if not just blatantly giving wrong information. And yet they remain one of the highest paid people! Isn't that outrageously wrong?!
1 person likes this
3 responses
@Fishmomma (11377)
• United States
7 Jan 08
I completely understand, as I use to have a Dell Laptop. They would put me on hold for long periods of time and tell me I must be using my computer incorrectly when answering my questions. I now have a HP and that was the best decision I have made recently.
@trinihd (996)
• United States
7 Jan 08
Oh, I can imagine how happy you must be that you no longer have to deal with them. I hate it when help line personnel try to second-guess your ability or intelligence!! I mean, it's so dumb! If they know the right questions to ask, they wouldn't have to make such a stupid assumption in the first place!
@cblackink (969)
• United States
7 Jan 08
Having worked for the American Express company for eleven years, I'd be tearing someone a new one. I think it all depends on the standards of the individual company. There are places where such incompetence would not be tolerated.
1 person likes this
@trinihd (996)
• United States
7 Jan 08
"There are places where such incompetence would not be tolerated."I wish I only had to deal with personnel from those places!! LOL I do believe you are right about the standards of the company. I really should blame the company's management for the debacles because those things will continue to happen when they let them continue unchecked, undisciplined and uncorrected!!
@twoey68 (13627)
• United States
3 Jan 08
Oh I know what you mean! There are some moments when I think they must have picked the dumbest person in the world to do a job simply b/c they have no clue how to do it.
I always make sure to get their names and then report them the first chance I get. Sometimes they actually get rid of them.
**AT PEACE WITHIN**
~~STAND STRONG IN YOUR BELIEFS~~
1 person likes this
@trinihd (996)
• United States
7 Jan 08
Gosh there are so many times I forget to get their names and kick myself for it! But that last time I did manage to get the name of the second person to give me wrong info, and I am so glad I did. I sent in a message to the company about him - who knows what they will do, but I am glad I did my part! Good for you that you actually effected some change!
