Who's fault is it?

@foxyfire33 (10009)
United States
March 19, 2008 3:04pm CST
Today I was at the optom...grr, the eye doctor's! A man was ther asking to pick up the glasses he'd ordered and paid for. He went off on the receptionist about how the office never called him to tell him that his glasses had come in and he wanted them now. Well naturally, she asked how long ago he orderedd them (assuming it was recently and maybe they just hadn't arrived yet) His answer..."Oh probably a year or two ago" Well as it was when they checked his records it has been THREE years! Yeah, that's right, this guy waited THREE years to finally ask about the glasses he purchased. His excuse was that he moved out of state and had told the previous receptionist that when he ordered them so she would know to call his new number for his new address. Well big surprise, the office does not hold on to glasses for three years waiting to be picked up. Also their payment records are only kept in their office for one year before being audited and sent to the main office. But this guy had the nerve to demand a refund since they "lost" his glasses that he "needed". The receptionist did give him the number for the main office and said he'd have to take it up with them but that basically it was his loss for waiting so long to inquire. So what do you all think? Is it the office's fault for not trying harder to locate a man who'd moved? Is it his fault for waiting three years? Should they refund the money? Or is is his loss since it's a three year old payment on an item they did in fact make for him that he never bothered to pick up?
3 people like this
6 responses
@terri0824 (4991)
• United States
19 Mar 08
That's hilarous. I think it is more of the man's fault than anyone's. Three years, geeze that is a hoot! The prescription has probably changed by now, and they probably wouldn't do him any good now. Nice that the office came him the home office number, good customer service.
1 person likes this
@foxyfire33 (10009)
• United States
19 Mar 08
They were trying to be very helpful despite his attitude...and that's why I go there! They even said that his prescription was different so the glasses wouldn't help anyway (he waited until after his exam and after he had ordered another pair of glasses to ask about the old ones) I think he was planning on getting "store credit" for the ones he ordered today and was more mad that they wouldn't do that.
1 person likes this
@Ldyjarhead (10157)
• United States
19 Mar 08
Oh that's ridiculous. I agree that maybe they should have tried harder to find him if they hadn't been picked up, but for him to come in and make demands after three years time is just plain silly. I can also understand the local office not wanting to issue a refund since they had no record of his payment there. If they provided him the information to take it up with someone that could help him further, then he should have backed off and done so.
1 person likes this
@foxyfire33 (10009)
• United States
19 Mar 08
As I said in my last response, I just remembered something else he said that makes his claim about them not contacting him even more fishy. That was what seemed out of line to me...the receptionist he dealt with before doesn't even work there anymore, the new one was trying to be as helpful as possible but he was still giving her a hard time. He said he'd never use them again and I'm sure they aren't upset about losing him as a customer!
1 person likes this
@carmelanirel (20979)
• United States
19 Mar 08
Actually if this was me and I ordered glasses and then moved I would either, 1. see if I could get a refund explaining that I was moving or 2. see if they could mail the glasses to me.. I would not let it go this long, this guy was crazy to think that they would still have the glasses after three years..
1 person likes this
@foxyfire33 (10009)
• United States
19 Mar 08
And that is what he claimed...that he knew he was moving very soon but "didn't know if they'd come in before" he left so he gave his new number but no address...except he still expected them to mail the glasses. Since he knew he was moving so soon, why bother ordering them from there at all? Or like you said he should have called them himself when he got settled instead of waiting for them. And he wasn't just crazy for thinking they'd still have them but was also quite mad that they didn't!
1 person likes this
@Chey1970 (1193)
• United States
19 Mar 08
I think the fault is his. Yes, the office should have, and who knows they could have contacted him at the new phone number and he missed there calls. It's a lot of "ifs" here. But anyone who waits 3 years to inquire about something purchased to pick up or get a refund on needs to get his head examined now. Forget the eyeglasses. Evidently he didn't need them too darn bad, for now he needs another eye exame, for a prescription is only good for a year anyways! That is just my opinion.
1 person likes this
@gabs8513 (48715)
• United Kingdom
19 Mar 08
I would say it is his own fault I mean no way would I wait 3 years for some glasses that I purchased so I would say it is his Fault
• United States
19 Mar 08
This guy didn't need the glasses as much as he said he did. If I need something, I don't wait three years to pick it up. Unfortunately, if this optometrist wants to keep good business practices, he should refund the money, or order new glasses at no charge. It all boils down to them not contacting him when the glasses were there. He left a new number to call him, seeing as how he was moving out of state. It could be that this is the first chance he got to come back to the state that the office was in, although he could have called to get them sent to him. Yes, the man has some responsibility in this, but if the office wants to keep a good reputation, which can be tarnished by one customer telling his friends and relatives about his bad experience, they should either refund the money, or give him a new eye exam (since it has been three years, the old prescription will probably no longer work) and a pair of glasses at no charge.