employees checking cups for winners in Tim Horton's Contest

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For those of you canadian, you know that Tim Horton's has a roll up the rim to win contest, you buy a cup of coffee and you roll up the rim to see if you are a winning of a prize, big or small. Well this guy was served a cup where the rim was already rolled up and there was even a bite mark. He tried to complaint to the establishment and they scoffed it off saying it had to be on the manufacturers end, the manufacturers said it could happen but never on the big winning cup prizes they are always carefully inspected before going out of the plant. This cup was just try again, but still the customer doesn't buy it. He thinks the employees were looking for winners http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/20080327/timmys_cup_AM_080327 "This can only be for 'please play again' or in some cases a food prize as all major prize cups (i.e. car, boat, GPS, $50 TimCard) are inspected by hand before distribution into the contest. We have taken steps to remedy this situation." Delaney doesn't swallow that explanation and said the store owners have "shrugged off" his complaint. He showed the cup on camera that he claims was pre-rolled, and said it even had teeth marks on the rim. He remains adamant the only explanation is that an employee at the outlet was searching for a prize-winning cup. "I do believe it and no one would convince me otherwise," he said. "I've seen one of the cups that had the flaw in them, and that's nothing compared to this." do you buy the manufacturers explanation? do you think unemployee was trying to find a winner and claim the prize? Do you think he got served a used cup?