If any of you sold things on auction sites ,did you have any awkward customers??
30 Mar 08
I have been selling on ebay for nearly a year, the one customer that sticks out in my mind is a man from Italy. He bid and won an item from me, and at the time there were postal strikes and so there was going to be a delay on posting his item. I emailed him and told him the situation, to which he emailed back and told me I was wrong and that the strikes had ended. So very politely I gave him the Royal Mail web address and told him to look on there and it would prove that I was telling the truth. So he seemed ok with that. Anyway I went to the post office once the strikes were over and posted his item, a few days passed and he emailed again, I have not received and I said well it will take a bit of time as there is a backlog of mail from the strike. He emailed back saying that everything else had come through that he had ordered and that I was making excuses and had not posted it! So I scanned and emailed a copy of the certificate I had to proove I had indeed posted it. Not enough he emailed and said that he was going to report me to ebay for ripping him off. I told him fine if that was what he wanted to do then ok, but I said, you have to remember that it has not reached its limit of how long ago it was posted, I said if it has not arrived to you by a certain date I will refund you. He did not get back and so I assumed he was happy with that. Anyway the day I had given him came and I was really nervous, and he left it until late in the afternoon and then said oh its arrived today. Then he left me feedback on ebay and had the cheek to email me and say that I should now leave his feedback straight away after all I had put him through!! I was fuming.
• United States
5 Apr 08
Once I was selling an ink cartridge on ebay and the item name was 'Brand new ink cartridge new in box hp#(something)'. The price was only $3 and this one guy sent me about 20 questions. First he asked if it was brand new and I figured maybe he just overlooked the title, no big deal. Then I got asked the color it, the model number, what printers it fits, how much it weighs, if it works, and if I would ship it overnight for only $5. Why would you need a printer cartridge the next day? Anyway, he just kept asking so many questions that were ridiculous and the best part is; he ended up not even buying it. There are some interesting people out there.
6 Apr 08
LO..there are some people out there arent there???!!! My oddball was a chap who bought a pair of deck shoes from me....he kept saying that he hadnt received tem...and this went on and on...he said he would keep checking his mailbox downstairs...so i said to him...oh do you live in a block of flats...he said yes..and things went missing all of the time!!! Well that really sounded hopeful to me!!!...so i mailed him..and said...Look..i will refund you the cost of the shoes...mainly because i didnt want any negative feedback!!!...if course he was over the darn moon!!!...i repaid him via pay.pal...then i wondered to myself..how many times had he tried this trick?????i bet you i wasnt the first one by any means!!! But then again i had some lovely customers...who couldnt have been nice enough!!! So all in all not too bad an experience!!
5 Apr 08
I had one guy that told me that my item would only cost me 75p to post where I had stated it would cost £1.00. I had it on buy it now only and he seemed to be the only one after the item. I put the price up by a pound, reduced the postage to £0.75, and he still bought it :)
30 Mar 08
I have been very lucky in my years selling on eBay and only had a couple of difficult customers. One particular person seemed to think that because they won the auction at ll o'clock on a Saturday night I was going to be able to get their item to them by Monday morning. It took me ages to make them understand that the postal system simply doesn't work that way. Eventually they realised that it was physically impossible to get to a post office at almost midnight on a Saturday night - LOL
31 Mar 08
What you say strikes a chord!!! the minute the auction has been won...they want to know if its on its way!!!! Me the silly thing that i am...a very trusting person....i used to just post..and wait for the money to arrive!!!!...now how businesslike does that sound!!!!! I mean to say its not the way to do it is it?????