DSL Problems

@webeishere (36353)
United States
May 19, 2008 4:07pm CST
I just recently got DSL from Qwest. I have not had any major problems. Until just recently that is. Suddenly the pages were loading REALLY slow. After waiting a minute I decided to log off then log back on. Same problem getting the internet to load. So I logged off then started to clean the files and cache etc thinking that may help. As the disc cleaning was going on I tried calling my wife. All I got on the phone was a fuzzy clicking like sound. Well then I decided to restart the computer after that. I finally got a dial tone and called my wife. She said she had been calling all day getting a busy signal. What gives with that? Any ideas what so ever? Has this ocuured at your end at all? Any known cures for this issue? Thanks all. HAPPY POSTINGS FROM GRANDPA BOB !!~
2 people like this
20 responses
@tinkerick (1256)
• United States
19 May 08
We had the same problem just recently - twice. (both times, our DSL was fine, but our phones were either fuzzy noise or no dial tone) Both times it was a problem with the connection on the pole outside. We have Verizon. But it sounds like your problem might similar. A good site to check when you are experiencing DSL trouble is dlsreports.com a.k.a. broadbandreports.com Here's the link for the Qwest forums. http://www.dslreports.com/forum/ilec,uswest This site also has useful tools to test your connection, speed and etc. There's also a page in there somewhere that shows the history of connections on all the major networks. So you can see at a glance if anyone had an outage. But I'd recommend calling Qwest repair for your current problem. Your friendly myLot techie - Tink
3 people like this
@webeishere (36353)
• United States
19 May 08
Thanks bunches. I think I'll save this forums link for future refrences. My wife said the line had been busy for hours and I was still surfing like a madman. So far since a reboot I still hear a dial tone when I listen on the phone. Plus the wife has acalled as well and got through now. Hmm? HAPPY POSTINGS FROM GRANDPA BOB !!~
2 people like this
@twallace (2675)
• United States
19 May 08
Do not complain; i still have dial-up and in the area that i live there is no high speed! Living in the country has it's disadvantages and this is one of them so don't you dare get upset about dsl problems. They can be worked out.
@webeishere (36353)
• United States
19 May 08
I actually had dialup for 18 years till Thursday this past week. HAPPY POSTINGS FROM GRANDPA BOB !!~
1 person likes this
@twallace (2675)
• United States
19 May 08
I know that you are glad of that. So that means you lived in an area with not alot of houses around you and more people moved with your area over that last 18 years. YEt for me still have dial up.
• United States
21 May 08
to twallace I also live in the Country and a very smal town. There are 200 or less of us. Most have large families and are related to each other. I had dial up so slow only 22kbs. Now that is slow!! If you can get Direct TV or Dish than you can get Broadband from them. I got it in January, my modem went out in a month. Had to get another sent to me the Customer service is in New Deli India. It took over a week and i had no internet. The dial up here comes from the school, anytime it rained, snowed etc.. no dial up. Hated it. Try for Cable or DTV or Dish network.
@sherrir101 (3670)
• United States
19 May 08
We have been having problems with Qwest lately. We have them for our long distance service. I have noticed that we have the static sounds and other squealing sounds. I only use our phone for long distance, because I do not know anyone in town here. So I have not noticed any problems locally. It has to be Qwest's fault. I think I will call them tomrrow.
@webeishere (36353)
• United States
19 May 08
Have people tried to call and get a static sounds as your online then? HAPPY POSTINGS FROM GRANDPA BOB !!~
2 people like this
• United States
19 May 08
Our internet comes from our cable service. But when my mom calls, she has to sometimes call twice because there is a high pitch squeal on the line.
1 person likes this
• United States
19 May 08
is the phone service a land-line, or VOIP thru qwest or someone else? have you reset the MODEM? we sometimes have this trouble in the first week with our new customer and "up-graders" BTW - i am a qwest reseller, and use them in my home and business, so i've dealt with A LOT...you can email me thru cohsi.net one person mentioned the filters - be sure there is a filter between the line and each separate phone (but not if one is attached to the modem), and be sure there is NO filter between the line and the modem... if you are still having troubles - have qwest check the lines (they do UP TO the house free, after that, be sure you have the "line insurance"...
@webeishere (36353)
• United States
19 May 08
I have line backer so thats cool. The modem and internet were working fine other than being slower than normal when this occured. It's a standard land line and I have QWest DSL. Thanks bunches. HAPPY POSTINGS FROM GRANDPA BOB !!~
@smacksman (6074)
19 May 08
Do you have a filter fitted to your phone jack to separate the DSL from the voice phone? I had a filter go down on me the other day and it took me ages to get around to thinking it might be the problem.
2 people like this
@webeishere (36353)
• United States
19 May 08
Yes and it is connected fine. HAPPY POSTINGS FROM GRANDPA BOB !!~
1 person likes this
@wisconsin26 (3859)
• United States
20 May 08
I've never heard of that before... but normally when I do have problems with my DSL I usually unplug the box and reset it.. Sometimes that helps alot.. It sounds to me you were having some sort of connection problem from Qwest to your phone line.. I am guessing it was installed properly, but there really is only one way of installing it running a wire...lol Hopefully it's better now for you... If not I'd suggest calling Qwest, I am with my own phone company and they tend to be really good with support...
1 person likes this
@webeishere (36353)
• United States
20 May 08
will I lose connection while online if I do that?
• United States
20 May 08
Yes you will... normally I'd just reset it and than try logging in that works if not than reboot your whole system while it's unplugged than once it's restarted plug it back in and log back on to the net... It should reset itself and make the connection much faster...
1 person likes this
@webeishere (36353)
• United States
20 May 08
Thanks. I did all this last night before I retired and this morning it is much better actually. HAPPY POSTINGS FROM GRANDDPA BOB !!~
@Debs_place (10525)
• United States
20 May 08
If you have DSL, call up your phone provider and ask them what the loop length is. If it is above a certain length you will have spotty performance, that is why I went to cable.
1 person likes this
@webeishere (36353)
• United States
20 May 08
Do you know what "loop length" is exactly? HAPPY POSTINGS FROM GRANDDPA BOB !!~
1 person likes this
@Debs_place (10525)
• United States
21 May 08
It is the distance from the office to your house and back. Once the distance is too far, the signal degrades resulting in poor performance. Also, there will be more people closer to the office, who will get the signal before you. I am not sure off the top of my head what the maximum should be for good performance. Out of curiosity - do you have cable TV -- why not go with cable?
@tessah (6621)
• United States
20 May 08
i had the same problems with dsl. the connection was so slow my system couldnt even stay connected for more than 2-3 minutes at a time. and since dsl runs through the phone lines.. it does have a tendency to screw with that as well. my solution? to tell verizon their internet suxxed, demanded a refund for services that i wasnt able to use (which i got).. and went with comcast cable.
1 person likes this
@webeishere (36353)
• United States
20 May 08
I have heard a lot of horror stories about Verizon in general along phone and internet services the provide. HAPPY POSTINGS FROM GRANDDPA BOB !!~
@tessah (6621)
• United States
20 May 08
currently verizon is my wireless and landline provider. i weeded through all of the others (sprint is THE worse!!) and thus far the service i get from them is by far the best, good rates, great customer service.. etc but their internet is seriously horrible. not because of the customer service.. jus that dsl in general is horrble. wont ever have anything but cable again ..;cuddles modem;..
@rev1wendy (611)
• United States
19 May 08
My daughter used to live in Minneapolis and she had Quest. She had that problem a lot. You might want to contact them.
1 person likes this
@webeishere (36353)
• United States
19 May 08
Dou recall exactly what the problem turned out to be by any chance? HAPPY POSTINGS FROM GRANDPA BOB !!~
1 person likes this
• United States
19 May 08
Something in the wiring. I will email her and ask if she remembers for sure.
1 person likes this
• United States
19 May 08
Hello grandpa bob! I know if you have a modem with your dsl. sometimes if you turn the switch on and off it seems to help. I have verizon dsl and that seems to help when it gets slow or stuck etc. Hope it speeds up for ya!
1 person likes this
@webeishere (36353)
• United States
19 May 08
It's working great now. There is no switch either. Just the phone cable, the power cord, and the ethernet cord is all. HAPPY POSTINGS FROM GRANDPA BOB !!~
• United States
19 May 08
glad to hear it!
1 person likes this
@ferdzNK (3214)
• Philippines
19 May 08
My friend has that problem before with DSL, I think there is a device, forgot the name, something like line condition thing to filter phone line from internet line. Better re check the manual or call Qwest service hot line about it.
1 person likes this
@webeishere (36353)
• United States
19 May 08
First thing I did was check the filter. HAPPY POSTINGS FROM GRANDPA BOB !!~
1 person likes this
@ferdzNK (3214)
• Philippines
19 May 08
Maybe there is an adjustment there or something or its just a glitch.
1 person likes this
@sk66rc (4261)
• United States
20 May 08
Try shutting down your computer completely, then unplug the ethernet cable to the modem, not the one that goes to the computer but one that comes into the house, then unplug the power cord to the modem... Wait about 2 minutes then go the other way, plug the modem power cord in, when all the lights infront of the modem stops flashing or blinking, then hook the ethernet cable back into the modem, then boot up your computer... See if that works... I have verizon dsl & every so often, it slows down or stops all together... When I did what I just said, it seems to work 9 outta 10 times...
1 person likes this
@webeishere (36353)
• United States
20 May 08
My ethernet cable goes from the modem to the computer. Nothing outside at all. I have unplugged the modem then did a system clean and a reboot and it works fairly decent now. I think it may be IE7 as I get botted off a few times today. HAPPY POSTINGS FROM GRANDPA BOB !!~
@callarse1 (4793)
• United States
20 May 08
Did you power down and power up the DSL modem? I see you already checked the fiber. I guess I am kind of envious of you (still on slow speed...hehehe!). I would definitely call Qwest customer service support then because perhaps the DSL modem is bad, or perhaps they're having problems in your area. I'm not sure. Pablo
1 person likes this
@webeishere (36353)
• United States
20 May 08
I have no power switch on the modem. Can I just unplug it to reset it and have the puter search for it again then or what? HAPPY POSTINGS FROM GRANDPA BOB !!~
• United States
20 May 08
That sounds like a filter problem. Try replacing yours with one of the spares you should have gotten when your ISP installed your DSL.
1 person likes this
@webeishere (36353)
• United States
20 May 08
Can it be replaced while I am logged on to the internet then? HAPPY POSTINGS FROM GRANDPA BOB !!~
• United States
19 May 08
I can't say that I have had that problem, that I can remember. Have you tried calling the company and finding out what they say. That may fix the problem. I hope you get everything worked out!
1 person likes this
@webeishere (36353)
• United States
20 May 08
I do not call unless I can't figure it out or it disappears for too long a time. HAHAHA! HAPPY POSTINGS FROM GRANDPA BOB !!~
@mummymo (23707)
19 May 08
I haven't had that happen so far AGB and I have had broadband for years! I would get in touch with Qwest and let them know what was going on and get them to check the line! xxxx
1 person likes this
@webeishere (36353)
• United States
20 May 08
It's working okay lately so I will wait and see what transpires tonight etc. Thanks bunches. HAPPY POSTINGS FROM AGB!!~
@pyewacket (44036)
• United States
19 May 08
Mmmm...okay I'm no expert here, but it almost sounds as if somehow your dial-up modem is still "functional" I take it when you did have dial up you had it hooked up with your phone system...I never had dial up and my Mac computer doesn't even have a dial up modem unless I wanted one separately installed. But what I remember from my friends who have dial up, one can never get "connected" to a person on the phone while a computer is in use and will get a busy signal. Now what I have with my DSL (verizon) is an additional "filter" to hook up directly into the phone jack thus eliminating any "weird" sounds from my phone should someone be calling me or I'm calling people...so do you think it's a question that you need a filter gizmo?????
1 person likes this
@webeishere (36353)
• United States
19 May 08
I have DSL. I have the filter attatched. It may be QWest issues as I have been logged off a few times with an internet explorer problem. HAPPY POSTINGS FROM GRANDPA BOB !!~
@ElicBxn (60895)
• United States
20 May 08
I'm always having to reboot my rusty old computer. Sometimes the roomie goes in and reboots the router and our wireless. I find that when I can't get things fast or at all, its time to reboot.
1 person likes this
@wiser2 (237)
• United States
20 May 08
I have dsl and i have never had any problems.I get it from my phone companyi would call that qwest and tell them all the problems that you had or still.thay should fix it.
@sedel1027 (17854)
• United States
20 May 08
I would get a tech out and check your lines. My mom was having problems with her DSL and they had a tech come out and they found out that her DSL was messed up due to the line it was on putting out a negative signal.