Why are salepeople so rude in the Walmart?

United States
June 2, 2008 12:16pm CST
Yeah, I love Walmart! Or, at least I did. They have just about everything you could want. You can buy all your meats in one spot and then go across the store and get your presciptions. Some Walmarts even have a place to get your tires changed and rotated. But, the personnel are so rude! And, the customers are, too! Have you ever noticed that? As if anyone shopping at Walmart has a right to a bad attitude! K-Mart is the same way (without groceries). So, I don't go there much, anymore. Too crowded and hostile. Most times, I send my husband to shop at Walmart or I shop online at their store. I'm thinking about trying out our local Target store. Has anyone had any good experiences with the atmosphere at Target?
9 people like this
21 responses
@Ravenladyj (22992)
• United States
2 Jun 08
LOL being a Canadian living in the U.S I have to honestly say that rudeness is somethign I've grown quite accustom to since moving here ..And my husband who lived with me in Canada for a few yrs has noticed it more too since we've moved to NY...I've noticed though that SOME of the Walmart staff is like that but very very very rarely is it the older employees..and I've noticed that with pretty much any place i go shopping...its always the younger ones that are nasty (though not all the young ones by any means)
1 person likes this
• United States
2 Jun 08
You've made an excellent point. That's so true about the teens and 20's working at Walmart and being rude. They don't realize that they're the face of Walmart. The older employees who have been in the work world longer get the point of customer service. I've never had a problem with them. I'm glad you pointed that out. I didn't know that Canada was different. Hey, how's the rent and gas prices in Canada? Pretty good? I may have to consider a move to Canada if their prices compare. LOL! Seriously though, it's way too expensive to live here anymore.
2 people like this
@JoyfulOne (6243)
• United States
2 Jun 08
Gee, maybe it depends on the area you live and not just because it's walmart. At my towns Walmart, I have to say that I haven't met an unfriendly clerk yet. They have all been very helpful. If the employees at that Walmart are so unhappy, I would have to say it has more to do with the store manager than the people working there. I mean, they can't ALL be rude people! Maybe they are constantly harrassed by a moody boss, I know some bosses that way and every employee has an attitude because of it. That could be what's happening there. I have to agree with Raven's comment about it seeming to be the younger employees who have the bad attitude. Most of the older ones learned good customer service years ago and understand how to act in the workplace.
1 person likes this
@jillmalitz (5132)
• United States
3 Jun 08
Well considering how WalMart has been known to treat it's employees I can almost understand bad attitudes. Two of my daughters worked there and got tired of the bs. Also when you think that those of us who do shop there do so because we don't have a lot of money to spend at better places, we are all in a bad mood. But I have found a few checkers who are pleasant and nice so when they are working I will try to check out in their stations. But I can not always say nice things about employees who work in the different departments.
@ersmommy1 (12605)
• United States
3 Jun 08
I agree with you. Very good points.
@Thoroughrob (11771)
• United States
2 Jun 08
I think it is probably the way they are treated as employees. They expect alot. They don't pay well, and benefits stink. If they don't get all their work done, they are in trouble and get in trouble. I don't like to shop there either. I like Meijer. The people are much friendlier around here.
• United States
14 Jun 08
I believe you are right about the unfair treatment of some employees. They do expect a lot.
@clix2bux (97)
• United States
2 Jun 08
You are absolutely correct with the attitude of walmart personel. There is a movie out there call the HighCost of Low Prices that is about walmart and their practices and it explains a lot about why I would be rude if I was somehow ever to work there. My local target has some of the best staff Ive met, so I usually try to shop there.
• United States
2 Jun 08
I think this is pretty common at most stores like Wal Mart and K-mart. People who work there don't get paid that much, have no benefits, and often no future in the company. And, I hear that management is often bending labor rules in regards to breaks and other things workers are entitled to. I think Target is a little better. I once interviewed to work there and they seem to have a big team attitude there and appreciate their workers a little more, but not by much. The main problem that I have at Target is that they seem to be limited on choices and variety compared to Wal Mart.
• United States
6 Jun 08
Walmart has benefits, there are men working in the store here that started as a teenager years ago and they are co-managers today. I doubt that they are bending any labor rules If there were once any problems like that, the bad managers were weeded out and let go. There is a future in Walmart if you are inclined to like working retail.
@fredgame (1264)
• China
14 Jun 08
That's right with walmart, the long time standing and possible explanation of some kind. the young one get easily irritated for what reason sometimes can't be explained. some feel jealous or envy others. others they just get hot when they're selling but may not be able to buy what they need and get it on others who may buy so much or ask them questions. however, so customers too behave in some manner that worth harsh response by those who have little patience.
@bowtieguy (5931)
• United States
4 Jun 08
My guess is because they can, I have complained before about rude employees there but have not seen much change or like any action was taken do fix the problem. So I say wal-mart simply dose not care how their customers are treated.
@ersmommy1 (12605)
• United States
3 Jun 08
Walmart has been known to under value their employees. And from what i have heard to short them on breaks. After a while that may get to a person. Walmart has had numerous documentaries made about their less than wonderful behavior.For one "Wal-MArt: The high cost of low price" Does anyone remember the poor woman whose son had to sue because walmart cut her insurance so as not to have to pay for her injuries? [/b]Now I am not trying to make excuse[b] people should find a different outlet for their frustrations. I am just saying to a point, I can understand some of it.
• United States
3 Jun 08
well you cant get everything from one store. u get the good prices from wal mart the same with convience.most of the people that work at walmart prob have to deal with the stupid annoying nagging people everyday. so i guess they label u as the same type of person as everyone else in the store. target is more expensive so i wouldnt mind dealin with a mean assosiaate or 2 to save like 50$ instead of going to target
@vicki2876 (5640)
• Canada
3 Jun 08
I used to wonder why even here in Canada the workers at Walmart are for the most part cranky and you can't get a smile out of them. Then I thought gosh if I worked there I wouldn't be very happy either. Here the hours suck terribly and you have to be able to work all these crazy hours and stuff for minimum wage. To top it off they deal with people like me with millions of coupons and checking to make sure the scanner accepts the super discounts listed and stuff. I don't think it would be fun working there at all.
@Samanthavv (1395)
• United States
3 Jun 08
Honestly, think about it. THose sales people probably make minumum wage, and if they do make more than minimum wage it probably isn't much. They may be having a bad day, they may hate their job. You never know why they could be so rude!
@deebomb (15347)
• United States
3 Jun 08
My Daughter works at Wal-mart and has for several years now. There is a policy that isn't enforced every where because The managers can't be every where. All employees are to cheerfully greet any and all customers that come with 10 feet of them. Now that said I do notice that it doesn't happen often. I think there is a lot of stress these days because of the economy. A lot of the younger generation are not taught any real manners ether. I also think that people are so absorbed in them selves that both employees and customer have forgotten how to be polite every where not just at Wal-mart unless it is a small store. If the management has found an employee that is rude they get couched and if they get coached often enough they get fired. So maybe you should complain.
• United States
3 Jun 08
i love target walmart is better though target is just trying to compete to me walmart gives u a better deal
• United States
3 Jun 08
I agree. Wal-mart employees have began to slack off a lot. To be that big of a store and to have so many people shop at your store you think you could hire some people that actually care about what they do. I've been in Wal-mart looking for a game and asked for up and the lady just walked over to the section that I just spent 20 mins at looking for the game just to say "Oh we don't have it if it's not right here." Then I asked "Well do you have any in the back?" And she was like "No we don't have it in the back." I was like sure. What do they keep back there then? If they aint got hat I'm looking for then what do they have. I think they need to start looking into who they hire a little more.
@callarse1 (4794)
• United States
3 Jun 08
The Walmart associates by my house are very nice. In fact, they're always asking us for assistance. However the store is a madhouse during the prime shopping hours and it's allways dirty. The best hours are going really late or real early. I don't like going there too much, but sometimes I do. The customers are rude sometimes, I agree. However, I think the customers are rude everywhere I notice it since I actually used to work at a grocery store. Some people really have no manners and think they are better than everyone else. At Target I would compare it very similar to Walmart, except they don't have as much groceries, their stores are usually clean, and I don't find that they have lots of customers during prime hours. However what I notice about them is that they don't have a large grocery selection and they grocery prices are usually higher. However, I love both Target and Walmart. Have a wonderful day. Pablo
@Shaun72 (15968)
• Palatka, Florida
2 Jun 08
Walmart's must be like this all over, There are a lot of rude people here at Walmart. If you ask for help they get upset and some of the cashiers are very rude. Also the customers are pushy and rude. I end up goint to Kmart here. It is a lot less crowded and the people that work there are so much nicer
@anawar (2406)
• United States
2 Jun 08
beautyqueen_ Here's my theory. You know how you get blasted with air and greeted by an old woman pushing a shopping cart at you as you enter Wal-Mart? This is the beginning of your Wal-Mart experience. The rush of air is saturated with tiny microbes that scurry to your brain and burrow in. The old sales lady pushes a button, visible only to her, underneath the handle of your shopping cart. Have you ever noticed how upset the greeter gets if you don't take the shopping cart? Everything in Wal-Mart is humming with stimulation. You can feel it in the air around you. The shoppers are frantic and the sales people tend to be grouchy. This is a Wal-Mart trade secret. The button underneath the handle activates the microbes in your brain. You have been programmed to buy things as fast as you can in a rush to escape the store. The tendency is to not think about purchases too much, someone else is pushing you out of the way and you throw the item in your cart only to bump into another frenzied customer. When you check out, the total amount taken from your checking account is staggering. You can't imagine how you managed to spend so much money. Wal-Mart is overly convenient. One stop shopping is not always the best idea. It makes sense but are you ever happy when you leave the store? As you walk out, the microbes fade from your brain to avoid detection. An under cover investigation has been launched trying to infiltrate the Wal-Mart mind contol. The microbes vanish, leaving behind one thought. Return to WAl-Mart and buy all the junk they sell. On a serious note, I deplore their business practices and refuse to shop there except under desperate conditions. Target also blasts you with air when you walk in, but it smells like stale food. Their intention is to send you over to the snack center and buy something to eat. Target's prices are on the high side for me and the layout of the store is confusing. K-Marts are easy to shop, but their supplies are limited. I shop online whenever I can. I have yet to come across a grumpy website.
@twallace (2675)
• United States
2 Jun 08
That is just the work and deal with people blues. It can be stressful for the customer and the employee sometimes and that is just how it is. They have their good days and then they have their bad days. Most of the time it could be a bad day and everyone feels it. So don't let that keep you from shopping and going to places. Sometimes it takes a nice customer to change the attitude of a bad day.
@lucy02 (5017)
• United States
2 Jun 08
I have to agree with you about Walmart. At least some are rude, not all. There is a couple of young ladies there that are always especially sweet and kind. The other night though I was in there and this young man was standing at the end of the self checks. I guess he was suppose to be helping the people that needed help with the self checks. Well I discovered my flour was open so I left it there by the self check. I stop as I pass him to tell him about the flour. Well I'm standing there and he ignores me, turning his head to listen to 2 other employees conversation. Then I guess he sees I'm not going away so he turns around and says "What?" in a pretty rude way. Kmart is pretty bad too. The main problem there is you can not get anyone to help you. Often the things that are suppose to be on sale they charge you regular price for. Its not as bad now as it was....after they did the story about it on Dateline, but it still happens. Now I usually run into stuff that isn't suppose to be on sale that are on the sale rack. I guess they think once you get to check out you'll go ahead and pay the regular price. Not me. I've never had any problems at Target but there isn't a Target close to us so I don't get to go to one often.