How do you deal with parents who won't disicipline their children?

@smallT (376)
United States
June 5, 2008 10:08pm CST
I work in retail and it bothers me to see parent(s) who bring their child(ren) into the store and than don't pay any attention to them. The children are running around and knocking things over while their parents have their back turned to them as if they are not there. If anyone tries to stop the child from destroying the merchandise or hurting themselves, the parent gets mad at the person scolding the child. Any comments on this?
3 responses
• United States
6 Jun 08
I don't see that very often, but I guess I usually ignore it...
@smallT (376)
• United States
6 Jun 08
The mother in me won't let me ignore it. I raised 3 sons and when they were children, I could take them anywhere with me. They knew that they were expected to behave and for the most part they did.
@mentalward (14716)
• United States
6 Jun 08
There should be a well-placed sign, maybe on the front door, which states something like, "Parents of young children must have control over them at all times while in our store," or "Parents of young children will be held fully responsible for any damage or injuries." In that way, you would have every right to inform the parent that they must discipline the child or leave the store. It would also give you the right to stop the child from potentially dangerous activities until the parent can be located, or she/he comes up to you looking like they are about to bite your head off. I realize this is not good public relations, but it beats the alternative of a child getting hurt or merchandise being destroyed. At least, that's my opinion.
@smallT (376)
• United States
6 Jun 08
That's a good idea. I'll pass that on to my manager.
@salonga (27961)
• Philippines
6 Jun 08
I don't wonder why these kids are undisciplined. Even their parents are misbehaving. Well, anyway if the kidswill hit and break anything in the store or bring any merchandise into spoil due to their misbehavior, the irresponsible parent anyway should pay is it not??? Well as for me, when I come across kids like that... I always give them my sharp- tiger look and let them show my disgusto. If I am the staff of the store like you are, I believe I have the right and the responsibility to stop them to protect the store. No need to quarell with the parents just tell them politely that the store has policies to follow. Thanks1
@smallT (376)
• United States
6 Jun 08
I agree with you. Thanks for your comment.