Can't get mine to work. Help!!!

@shamsta19 (3225)
United States
June 6, 2008 2:10pm CST
Ok I got an Ipod. The 30GB joint just like the picture. It was given to me without any cables. It's full off music I do not want (most of it). I cannot hook this thing up to my PC for some reason it keeps telling me i/o error or somesuch. I have a charger and usb cord but still have no luck. Would some smart person lend a technologically challenged cat a hand?
1 person likes this
7 responses
@risris24 (712)
• United States
7 Jun 08
I have a 4GB Nano and it worked perfectly, prefctly that is until I got a new computer which was operated by Windows Vista 32-bit, as opposed to my original operating system, Windows XP. I have done extensive research and simply put, there are some compatibility issues between Vista and Apple that need to be worked on. Also it was explained to me that if recently added, changed or updated hardware in your computer or even possibly had it repaired, those changes could affect the working state of your ipod. Hope this helps. If not you should definitley try calling the ipod store in NYC which is open 24 hrs a day 7 days a week and also researching various forums online like I did because I am sure you will find many people who share the same problem and can possibly offer solutions. Good Luck!
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@shamsta19 (3225)
• United States
8 Jun 08
And I've got Windows XP!
@risris24 (712)
• United States
9 Jun 08
Have you recently had your pc updated or changed in any way?
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@shamsta19 (3225)
• United States
9 Jun 08
No. Don't think so.
@lvaldean (1612)
• United States
6 Jun 08
I think that you might not have the right USB. You will also need a Itunes account. But even without this you should be able to see the Ipod.
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@shamsta19 (3225)
• United States
8 Jun 08
There's more than one USB? I bought mine at a pawn shop, and it fits. Always got that i/o error.
@lvaldean (1612)
• United States
8 Jun 08
I have found with Apple products that if they are proprietary. Everything has to be part of their product line to work properly, including the USB. Check it should have the little insignia on it, mine has it on the end that plugs into the Ipod itself.
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@shamsta19 (3225)
• United States
8 Jun 08
I wonder if this is the problem as someone else mentioned that to me. I figured a universal usb would be fine. Now I need an Apple cord...
@ladysakurax (1163)
• Canada
16 Jun 08
hmm i can feel your frustration. in this entire process to open your ipod with itunes, it's not working right? Then I would go by elimination. You need the program Itunes, the ipod and the cord/usb. I doubt the program would be unfunctional...unless there is a bug. So if there is one, just uninstall the program and download once again. My bf gave me his old ipod, the first version, included with the usb cord and the charger. At first, mf bf told me that i could charge the ipod by plugging it to my computer...and it just didn't work. i really had to charge from the wall. But I know you won't be that dummy like me :P Then I was able to see all the music with itunes on computer screen. Then I was able to operate until once, it said that there was an error. I don't quiet remember what was the problem about. But there was an option that I had to choose so i just choose on reseting and the problem got solved. But the ipod got clean..with nothing inside. However, it happens once in a while. If you can't even have it open on itunes, then the ipod or the cable could be the problem. But I guess you can still operate the ipod so it might not be the problem. So this leaves the cable to be the problem maybe.But you mentioned that the universal one cable should work with everything. Try buying the original apple cable and keep the receipt if it's still not working. Then you should try it on a different computer. But the best thing to do, is to in an apple store the nearest to your place.
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@shamsta19 (3225)
• United States
16 Jun 08
And I think it is the cord. I am looking for an apple cord now and I will let you and everyone else know. Thanks for the response.
@theprogamer (10539)
• United States
8 Jun 08
I/O errors (or input output errors) occur if there is a bad connection with the external hardware and your computer. Its possible either the Ipod itself isn't connecting, or there could be a problem with the USB port on your computer (it could be loose, not connected or in error). It shouldn't be a USB 1.1 problem as USB 2.0 products can connect to USB 1.1 ports. On your computer check to see if your USB port is visibly or notably loose physically. If you detect nothing, try connecting another USB device to your computer and see if that works (A USB flash drive or external harddrive will do). If the computer does not recognize the device then its a problem with the hardware or software on the computer side. In that case you could try updating your drivers if possible. If either your other USB item or Ipod doesn't connect on that, there is a greater possibility its a hardware issue on your computer and it may need repair. If your computer does recognize the other USB item then it might be your Ipod with the problem.
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@cortjo73 (6500)
• United States
6 Jun 08
My hubby handles all of my iPod stuff. But, I think you need an iTunes account. You might go to Apple.com or, if you have an apple store somewhere near you, give them a call and see if they can walk you through it all. I wish I could be of more assistance but, for some reason, whenever I try to do anything to my iPod without my hubby's supervision, something always gets mucked up. LOL! The funny thing is, he can be watching me and not see any mistakes that I made so, and trust me on this...he is very technologically capable as that is his job and his life blood, there is nothing I am doing wrong. But, even as good as he is, it happens to him too. Songs go missing. So, we think it is a glitch specific to my iPod. Anyway, my best suggestion is for you to call and Apple store and explain to them what you have and what is going on and maybe they can walk you through the steps you need to take to start over and get your iPod full of your music. Or, have the person who gave it to you come over and help customize it for you.
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@lermski (55)
• United States
6 Jun 08
Yo dog, I'm not a ipod genius or nothing, but I'm just throw something at you. You already know you gotta have itunes on your computer. when you hook it up, the name of the ipod should show up on itunes on the left side. And since you said that it used to belong to somebody else, it would have to reformat to your itunes, and by that it would have to have to delete everything anyways.
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@shamsta19 (3225)
• United States
8 Jun 08
This I know Had itunes and still didnt work. Couldnt even delete everything. Maybe need to take a look at the program again. Thanks.
@snowy22315 (47241)
• United States
6 Jun 08
just letting you know I have trouble with mine too. i jsut got it and cant get it charged. I might have to try another computer. I didn't get many instructions with this.
1 person likes this