If you buy something at Best Buy make sure you don't have to return it!!

@nixxi76 (3192)
Canada
June 10, 2008 1:46pm CST
I just got this email from a friend that had a terrible time at Best Buy and I want to share it with all my friends here at Mylot. She says... Best Buy has some bad policies..... If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if you paid by plastic. Well, I purchased a GPS for my car, a Tom Tom XL.S from Best buy. They have a policy that it must be returned within 14 days for a refund. So after 4 days I returned it in the original box with all the items in the box, with paperwork and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there's a 15% restock fee, for items returned. I said no one told me that. I said how much would that be? She said it goes by the price of the item. It will be $45.00 for you. I said, all you're going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 restock fee? She said yes, 15%. I said OK
1 person likes this
5 responses
@Lakota12 (42681)
• United States
10 Jun 08
http://www.mylot.com/w/discussions/1550113.aspx this is what I was writting about here I didnt kinow I could put it all in there so I didnt
1 person likes this
@nixxi76 (3192)
• Canada
11 Jun 08
ohh thanks for the link Lakota.
@Lakota12 (42681)
• United States
11 Jun 08
your welcome just thought I would let ya kkno we have like minds lol
1 person likes this
• United States
11 Jun 08
I have had a bad experience there also. We purchased a computer there about 6 months ago...when we did hte salesman talked us into buying a printer with it as well. They were running a special for that type computer and if you bought the computer you could get the printer with a mail in rebate for 50.00. Well, the printer that matched this computer was all sold out. So he said we could just get another brand printer and send in the rebate and get the money since they were sold out of the printer it went with. Well....we fell for it and mailed in our rebate. About 2 months later we recieved a letter in the mail saying the printer did not match the rebate! I immediatley called the store and explained what happend. Of course they could care less and we never did get out 50.00.
@nixxi76 (3192)
• Canada
11 Jun 08
I'm so sorry you had to experience that. I've learned by staples office depot that the best type of salesman you should deal with are the ones that are not being paid for commision. I'm guessing that guy at Best Buy was getting paid for commision. $50.00 for a rebate is a big one and it's too bad that he did that too you. Thanks for your comment
• United States
11 Jun 08
Wow, I hate to have such a different opinion than everyone, but I Love Best Buy! And no, I don't work for them! LOL I buy all my major electronics, appliances (after being taken by other big name stores) and computer needs there and I find their warranty second to none! I have had laptops fixed, both under warranty and not-no problem. I dropped my brand new video camera, on the last day of my Disney Vacation a couple of years back. Bought it in to be fixed, knowing it was my fault and it would cost me even though it was under warranty. I actually told them I dropped it. They told me it was up to whoever they sent it to to decide if it was covered. A couple of days later, they told me it wasn't worth fixing, and to go in and get a new one-no charge at all!! Sorry your friend had a bad experience. When I buy a high priced item, I always check on the stores return and warranty policy. It just makes sense. I'm sure people try to rip them off all the time, unfortunately the rest of us have to pay.
1 person likes this
@nixxi76 (3192)
• Canada
11 Jun 08
Yes it just makes sense to check the policies for warrentees but I"m just sending this out so others will know because I wouldn't like my friends to get ripped off from these types of stores. Unfortunitly people walk into these situation with a blind eye. Thanks for sharing your experience.
• United States
11 Jun 08
a lot of companies are doing that now. just another way to get a buck from us. auto part stores have been doing that for years.
@nixxi76 (3192)
• Canada
11 Jun 08
you would think that taking the item back walking a few feet and putting it back on the shelf would be free but I guess not according to most policies. That's what I have a hard time understanding. I've come to understand things about auto parts and companies making them. They make things that break and cost big bucks! Thanks for your comment scarlet
1 person likes this
• United States
10 Jun 08
Hey thanks for this heads up. I have bought things from Best buy but it is not often. I have never had to return anything yet, but from now on you can bet I will think twice before I purchase anything else. There are so many other places that treat you better then this to buy from why even take the chance.
1 person likes this
@nixxi76 (3192)
• Canada
11 Jun 08
Next time I buy things from anywhere I'm going to ask about their returning policy and make sure that it's easy to do. Thanks for your comment angel