For those that work in retail share your funny customer stories.

huggies size 3 - picture of the huggies size 3 diapers for children 16 to 28 pounds. Not for waste holding up to 28 pounds.
@sabbatha (287)
United States
September 1, 2008 10:08pm CST
I work in retail, and it can get stressful, but I find that customers can be an endless source of amusement. I work at Walmart (I'm not proud of it but it pays the bills), and I was phone operator the other day for a couple hours till the actual one got there. I had a customer call and ask if we carried polo shirts. Me: "Yes, mam, we carry a few different types of polo shirts." Her: "Do you carry Ralph Lauren?"What I said: "No, mam, we don't carry that brand here, sorry."What I wanted to say: "Are you crazy? You do know you are calling Walmart right? We don't carry expensive brands like that. Try Macy's."But the best one yet was when I was working in the Infants Department. If anyone knows or has seen boxes of diapers they have the size number on it then the listed LBS of the child it should fit. The customers were looking at size 3 diapers, for childeren 16 to 28 pounds. The customer asked if that was the pounds of waste that it would hold. OMG!!!!! Of course I politely explained what it actually stood for and when I walked away they were talking to their friend and saying "I guess we can get these and change the diapers more often." Then I went to the back so I could bust out laughing. Then though, I felt a little sorry and scared for their child. I hope they were just babysitting or something. Ugg.... So what strange, interesting, stupid, or funny things have you heard from customers?
2 people like this
5 responses
@Kaeli72 (1230)
• United States
2 Sep 08
I had to rack my brain, trying to think for an answer to this one and found it. I had just came back from maternity leave and was nursing my baby. This was my first one so I had no idea what to expect. It was 30 minutes from the end of my shift and I started leaking milk. Frantically, I went and grabbed a shirt from the floor and put it on to cover the seeping stain. That didn't work, my clothes were getting saturated. After three shirts and a couple vests, I was down to the 5 minute mark and decided, "What the heck...just ride it out." So, I did. I must have had a leak stain 3 inches in diameter and my customers were a father with his teenage son. No one looked at eachother in the eyes. I think they knew what was going on and I thank them for being polite and not pointing out my serious flaw. *lol* After that, I learned how to deal with that situation.
2 people like this
@sabbatha (287)
• United States
2 Sep 08
Wow, mad props to you for keeping such calm in that situation. Wouldn't your boss let you go home for that? Geesh. I would have hid out in the bathroom in embrassment for the rest of my shift. Good for you for keeping your chin up in such an akward moment.
1 person likes this
• United States
8 Sep 08
I worked in pharmacy for 20 years. You think we don't hear some wild stuff there? I had not been in pharmacy very long. We had had kind of a busy morning. We had gotten several scripts for boric acid suppositories. About an hour after one of the customers left, we got a phone call. I answered the phone, and asked how I could help? The lady on the other end sounded frantic. " I just picked up my prescription and, well, this thing is huge, how am I supposed to swallow it? Will it be ok if I cut it in half, and swallow it one half at a time?" I asked what her prescription was for. She told me it was boric acid suppositories. I literally bit my lip to keep from laughing. I asked her to hold for a just a moment, and I would get the pharmacist. I put her on hold, then burst out laughing. I told my boss he was going to have to handle this call, I didn't know what to say. I told him what was going on, and he got on the phone. She went through the whole thing, again. He explained to her how it was supposed to be used. Before he hung up, the woman then asked if she was supposed to take the wrapper off before she used it. At that point, I thought I had heard it all. A few years later we were discussing accidentally putting the wrong auxiliary labels on bottles. Now, doing this is not serious, in most cases, they are just little reminders to take with meals or with water, or to refrigerate, or shake a product when using. The pharmacist told of a time he had labeled a bottle of suppositories with an auxiliary label reminding the patiant to refrigerate it. Not too long after the lady left, she called and wanted to know if she was supposed to shake the product before or after inserting the suppository. The pharmacist was confused, and asked a couple of questions. He then realized that he had grabbed the label next to the REFRIGERATE label....SHAKE WELL and KEEP REFRIGERATED. The mental image of shaking the suppository before using was funny enough, but the image of shaking it AFTER inserting it kept us bursting into fits of laughter all day.
@sabbatha (287)
• United States
8 Sep 08
Just the kind of stories I was looking for thank you for the laugh! Those were great. I guess it would be good excercise to shake after inserting! lol
1 person likes this
• United States
8 Sep 08
We all do some dumb things, I guess, but you really have to wonder about some people, don't you?
@sabbatha (287)
• United States
29 Sep 08
I can't even see how someone could think those things are for swallowing. Aren't they a little big to be pills? Yesh.
1 person likes this
@camomom (7536)
• United States
20 Sep 08
i also worked at Walmart for 12 years, quit in January. there are some strange people that shop there. we had a customer one time return an empty bottle of deer urine, it's used to put on the ground while hunting to attract deer to the hunters. she returned it because "my husband drank the entire bottle and not one deer came near him all weekend". how dumb are some of these people. we also had someone return a bag of colored cotton balls because "this cotton candy has no flavor". i mean WOW!!! some people. :)
@sabbatha (287)
• United States
29 Sep 08
Ewww....he drank the deer pee? YUCK! Dumb of him, but even the wife didn't think there was anything wrong with that. That's insane. I hope those two are breeding.
@camomom (7536)
• United States
29 Sep 08
Walmart gets some strange ones. thats for sure
• United States
8 Nov 08
I work at Build A Bear and i know i have a ton of stories with people who aren't to smart but only two stick out right now. A lady came in one day and this was our whole conversation and ill put in parenthesis what i was thinking and what i wanted to say. Customer: I was online and there was a frog on the website. Do you have the frog in your store? Me: No we do not have the frog in the store if you want the frog you have to order him from our website {does he look like he is in the store you just looked at ALL the animals that we have} Customer: {bout 5 minutes later} So are you sold out of the frog or do you just not carry him in this store? Me: We don't carry the frog in the store if you want the frog you have to order him from our website. {WTF did i JUST say we don't have the frog!} Customer: Can you order the frog for me or do i have to order him myself? Me: {wanting to seriously smack her in the head} If you want the frog YOU have to go home and ORDER him from our website. You also make a birth certificate for your bear and there are TWO questions people never seemed to get wrong. Question 1: are YOU {YOU is underlined} a Boy or a girl. Customer: Are they asking if I'm a boy or a girl or my bear? Me: What does it say? Customer: Are you a boy or a girl Me: then it is asking about you Question 2: When is YOUR {again your is underlined} birthday? Customer: Are they asking when my birthday is or when my bears birthday is Me: Well what does the screen say Customer: When is your birthday Me: Then it is asking about you. They just changed the format of it though so i m curious as to what new question i am going to be getting. I know i have more stories just cant think of them I also worked in a candle store and some lady came in and YELLED at me because her house burnt down because of a candle {she got like some where else}. I was like wow and started laughing and my 2 friends where there talking to me and she walked away and we where laughing so hard we started like crying. Just to prove i DO have my dumb moments i will throw a story about me. One night my friend and i went through the Dunkin Donuts drive through. I order an egg and cheese sandwich on a bagel and a glazed donut. I asked my friend what she wanted and she said the same thing with out the donut. My exact words where "I need another egg and cheese sandwich on a donut." I immediately realized what i said and i started laughing so hard i couldn't talk breath or drive. The guy was getting so annoyed at us i still wonder if he like spit in our food. i at least realize though when i do something dumb or ask a dumb question. Some people i wonder about though. Sorry this was so long but i hope it makes someone laugh!
• United States
17 Oct 08
One time when i was working in toys (i work at wal-mart as well) there was this guy who was in his early 20's and he decided to ride a 12 inch bike meant for 3 year olds. It happened alot in the store i worked at (i have transfered stores since then) My fiance who was working in toys with me at the time had asked him multiple times to get off and stay off the bikes, especially the ones that were way too small for him. The young man was being totally rude and decided he didn't want to listen to anybody. My fiance decided to take matters into his own hands and walked up behind the young man and he grabbed the bike by the back tire and pulled it out from under the guy during which he racked the guy with the bike. It happend at the perfect time because our manager had just walked around the corner to watch it happen. She just shook her head, laughed and walked on by. This other time in my new store two men probably in their early 20's as well thought it would be fun to play 4 square in wal-mart so they came in with their own tape, taped off part of the floor in front of the toy department, grabbed a ball, and started playing. (this was at night so there wasn't a whole lot of people around) My manager happened upon this scene and asked them to leave. They got offended at that because it was their own tape and they felt that they had every right to do what they were doing. However instead of arguing too much they put the ball away, pulled their tape up off the floor and took off.