The $400 oops!

@ersmommy1 (12600)
United States
October 18, 2008 1:28pm CST
A married name, a singular headache,Woman booked a ticket under her married name, but her passport doesn't match. The airline will change the name on the ticket, but it will cost the woman $400. While it was the customer's mistake, the airline agreed to a $50 change fee.Woman as the wrong name on her airline ticket. It's her married name, and her passport still has her maiden name. The airline is happy to fix the ticket -- for a $400 fee. But is that right? Personally I think the woman should have changed her documents before planning to travel. It would have been cheaper. Do you think $400 was excessive?
1 person likes this
5 responses
@jonesy123 (3950)
• United States
18 Oct 08
Yes, she should have made the changes. However, many people are not aware of the rules. It also won't work out if this is your honeymoon and the reservations were made in the married name. Can't change the passport without the valid marriage license. It also takes time on top of that, like up to two months. $400 excessive? Depends on where she was traveling to. The rule is that in essence you have to buy a new ticket. It's not an airline rule but but an FTA rule (after 9/11 rule). The airline could get into a lot of trouble and be fined. Your passport has to match the ticket name exactly, the name on the credit card used has to match the name on the ticket (if you buy for a family it has to match at least one ticket), or you have to jump through extra hoops. Most travelers are not aware of the rule. I only found out because I wanted to use my dads card to book a trip to Germany over the internet and the pop-ups refusing acceptance provided all the information. I don't think you otherwise would even know. She got the change done for $50, nothing to complain about.
@ersmommy1 (12600)
• United States
18 Oct 08
I have never traveled outside the USA. So this may have happened to me too.
@mtdewgurl74 (18118)
• United States
26 Jan 09
Oops!? More like Yikes! Wow that is a steep amount. Some forget when they first get married and on a rush for the honey moon. I probably wouldn't change mine till after the wedding because I wouldn't have wanted to change it then not get married then have to change it back all over again.
• United States
19 Oct 08
Of course I find $400 excessive. At least she is the type of person to stand up for herself and argue the point. Many, I expect, have just swallowed the loss.
@lilybug (21148)
• United States
18 Oct 08
I think $400 is way too much to charge for changing a name on a ticket. Although she should have though about it before deciding to travel.
@jesoccer (90)
• United States
18 Oct 08
lol wow ya 400 is