Have you ever had to wait a long time in Walmarts for help?

United States
October 26, 2008 6:23am CST
I was in Walmarts waiting for help in the fish department. There were no bells to ring and no floor assistance anywhere near by. I waited quite awhile because I was picking out another frog to go with my froggy, yes, the albino froggy. I finaly sent my hubby to do a walk around and try to find someone to help us. I think they need some type of system so that a department is not left unattended so long. What do you think? As paying customers shouldnt we receive better customer service?
10 responses
@YoungInLove (1254)
• Canada
26 Oct 08
Walmarts bad for that. Even then when you ask for help half of the people have no idea what to do. Or they rudely answer, THATS NOT MY DEPARTMENT. Anywho, I went into the craft section lookiong for moulds (to make bathbombs for fun with) and i asked if they had any. They had no idea what moulds were. I was like moulds..moulds.. like you know..moulds? if people need shapes for making their own soaps or baking or anyhting. They were like OHHHhhhhhhh...uhm..no I dont think so. I left very mad. I mean, I know I dont know everything, but for someone who works in a store that should or does sell these products, shouldnt you atleast know a little bit about them?
1 person likes this
• United States
26 Oct 08
LOL...at least they weren't sculking at you from the cameras.
1 person likes this
• United States
26 Oct 08
They might have some problems with Peta over their fish departments because if someone isnt trained to care for frogs and fish then how are they going to know what to do? The two girls they ended up helping me had no idea wich fish could go with which fish and certainly knew nothing about frogs. They thought the frogs could bite them and were so scared, she droped him on the floor. I said please dont break his lil legs, you know. Lets not be cruel here because we lack training, the poor creatures pay for that. I said , please let my husband get him because if you try to pick him up off the floor with the net, his lil legs will be broken. Its really frustrating, that they dont even care!
• United States
4 Nov 08
One of my pet peeves. We just got a super walmart here, with tons of check outs and no matter what time of day I go there, there is still only four to five check outs open. I just don't get it. I have been tempted to just leave the cart and walk out a couple of times.
1 person likes this
• United States
4 Nov 08
Whats the point in them having them , if they hire enough people to run them. I guess they have their own way of looking at it.lol
@lingli_78 (12844)
• Australia
27 Oct 08
we don't have walmarts here... but we do have coles and safeway... but they have the ticketing system here in their deli department to serve their customers... so i never have to wait for too long to be served... and there is always co-workers stand by to serve us whenever we need help... take care and have a nice day...
1 person likes this
• United States
27 Oct 08
Walmarts does have great prices on food and everything else. The customer service has just not always been what it could be!
@rusty2rusty (6766)
• Defiance, Ohio
27 Oct 08
I agree that a better system needs to be made. With all the lay offs and hours being cut back. Customer service will suffer. This is what you are experiencing. I do think customer service has gone down hill in alot of businesses. Wal-mart being one of them. Wal-mart also tends to not listen to customer complaints. Not trying to knock Wal-mart as I enjoy shopping there. But I have ran in to problems at Wal-mart before.
1 person likes this
• United States
27 Oct 08
I like the prices better but hate to see the customer service is going down hill. Appreciate your response!
• United States
26 Oct 08
Please do not feel like you are the only person who has ever had to wait for assitance at Wal-Mart. I have ran into that numerous of times and it does not seem to get any better especially after complaining to management. I have went as far as one day as to walk into the camera department and ask them to come from behind the desk to help me in the health and beauty section. Only for them to tell me first that "this is not my department" ok duh I know. Then well let me get you assitance only for them not to find any assitance. I either end up finding what I need or leaving the store going to another store. Having bells or assitance buttons really dont work I found that out in a recent trip to K-Mart in which they have a layway assitance button that you push and this red light and an annoouncer comes on saying assitance is needed in lay-away well I pushed the button and waited and waited and waited. I had to walk all the way to the front of the store as lay-away is in the back to finally get someon to help me and guess what they couldnt help me at the front desk so me and the person from the front desk had to walk all the way to the back to lay-away to finally get the assitance that I needed. So we are all in the customer needs help boat and there is noone to help pull us ashore.
1 person likes this
• United States
26 Oct 08
Maybe they have just gotten so big that its not important to them anymore. They feel they have us and we are just hooked. They certainly need to have a better management and get more organized and train their people.Noone should be working in a department and not be trained.
• United States
26 Oct 08
Oh, Yeah, I've waited, and waited, and waited...I hate Walmart! One day I waited so long in the sewing department, I reached over the desk and tried to reach the phone so I could call someone over the intercom! Someone came up to me just as I was reaching and said, "You know the security guys were watching you on the camera to see if you were trying to steal something because you kept walking back and forth. When they saw you reach for the phone they told me to come over and help you." Now that really got me mad! I'm standing around trying to spend my hard earned money in a store I can't stand (because it's always so crowded and there're always brats running around, unattended) and there are employees watching me and not sending someone over to help me? I was too outdone. The only reason she came over to help is because she was told to by security who decided I wasn't trying to steal anything after 15min of my standing around pacing. That's absolutely ridiculous. I try to stay away from Walmart as much as possible. They do have a no fee ATM that I frequent though. At times, it's not even worth it for that luxury because the parking lot's so full you can't find a space for 20min. By that time you could have saved the extra gas from driving around in circles and spent the the money on the ATM fees at another ATM.
• United States
26 Oct 08
I know on the weekends that its really terrible. My hubby wont go there at all on the weekends.I justt think thats too long for anyone to have to wait. It would make more sense to keep people in the department that they are suppose to be in. I know they need breaks but not so long that the customers have to suffer.Its very insulting when you are trying to spend money in their place of business.
@Thoroughrob (11750)
• United States
26 Oct 08
I have, the worse places are the fish department and the paint department. Most of the time, I just go somewhere else. I hate having to wait over a half an hour for help.
1 person likes this
• United States
26 Oct 08
I know they bring in enough money to treat their customers better, and if they arent going to train someone for an area, then they are very mismanaged!
@tyc415 (5706)
• United States
26 Oct 08
Yes, Walmart is really bad about helping you. You can see someone that works there and ask for help and they tell you that they have to get someone else to help you, that is not their department.....well then why are you over there if it is not your department? Also when you call their store and want to talk to a certain dept. it takes forever to get that dept to pick up the phone.
1 person likes this
• United States
26 Oct 08
I have even had to tell them about the fish and frogs ect and they have admitted to me that they were not trained. When I purchased my first frog, she drooped him on the floor and my hubby had to chase him down and catch him with the net.lol What are they thinking?
@Chevee (5915)
• United States
26 Oct 08
I guess it is like that in all of Wal-Marts fish departments. I used to have an aquarium and when I went to that department I had to find someone to wait on me. And at the cash registers. I have never seen all of Wal-Mart cash registers opened at one time. They hire additional help at the Christmas season but never open all the cash register .
1 person likes this
• United States
26 Oct 08
When this happened another lady was also waiting for help with merchandise on a top shelf. She too had to wait and go seek out someone. I also found out that they sent me someone who knew nothing about fish and actualy worked in a different department. How can someone answer your questions when they have had no training for that area?
@angemac23 (2005)
• Canada
26 Oct 08
I always have to wait to be helped ion Wal Mart and sometimes help never comes. It is near impossible to get service in that store. I'm sure the workers hide or something like that!
1 person likes this
• United States
26 Oct 08
There has to be something wrong when you go looking for them and it takes that long to find someone...and then finaly getting to check out, neveer know how long that will take either.....appeciate the response!