Have you ever had to report a company to the Better Business Bureau?

@reinydawn (11649)
United States
October 26, 2008 2:34pm CST
I have never done this before, until today. A little over a year ago I signed up for a free trial with a company but decided it was too expensive for what little benefit I would get out of it. I cancelled one day late and was charged for my first month, but was told that it would cancel after that. Because I had joined a much cheaper company that offered the same type of serivce right around that time, my husband didn't realize when he was paying the bills that the first company never cancelled my account. It was about a year later when my husband asked why we were getting billed for both and I found out that the first company never stopped charging us. I tried to call them, but kept getting a recording that said they were too busy to talk to me and I had to try my call again later. After about 5 attempts, at different times of the day, I wrote them a letter. In my letter I stated I was going to give them 3 weeks to satisfy my request of a full refund or I would submit a claim to the BBB. I should have looked them up on the BBB first because there are zillions of claims just like mine out there for this company. Well, it's been 3 weeks and they credited me 2 of the 18 months that they overcharged me. I just submitted my claim to the BBB to try to get the rest of my money back. I know I am partly to blame because I trusted the company to do what they said they'd do and I didn't check the credit card statement myself. I can totally understand how my husband would have been confused and thought the new company was billing us. But, the fact remains that I did cancel my account, I have a confirmation number, and they should have never billed me again. Usually, just the threat of going to an authoritive agency will cause the people to honor your request. Once, I had a problem with my insurance covering something and I told them if they didn't honor the terms of my policy I would have a talk with the Attorney General. They paid my claim. Have you ever had to use the BBB or another agency to help you solve a dispute/claim?
2 people like this
4 responses
@tyc415 (5706)
• United States
26 Oct 08
No I never have had to report anyone to BBB. You need to tell them you will talk to your attorney, even if you don't have one. I hope they don't think since the two months were credited to you that they consider your accepting that amount. I also can see how it was confusing and it's a good thing your husband finally noticed it and said something about it or whoever the place is would have continued to charge you. I hope you get all back that is due you.
2 people like this
@reinydawn (11649)
• United States
26 Oct 08
I hope I get it all back too! I was so mad at them when I found out, I guess it's a GOOD thing that they never took my phone calls! I woulda given them something to hear!
• United States
1 Nov 08
I have not turned in a company to the BBB but I think I should. I joined the LA weight loss organization. I am still paying on it and they closed down. I was doing so well and do not know what to do about it. It has been a year so I guess it may be to late by now.
1 person likes this
@reinydawn (11649)
• United States
1 Nov 08
hmmm... There should be something you can do about it. Since they've closed down I doubt they have any money to get what you've already paid on it. But you should be able to stop all the future payments on it. If it's a direct debit, get with your bank/credit card company and tell them to stop it. It doesn't hurt to check into the BBB on it though, they can give you guidance on what to do even.
1 person likes this
• United States
2 Nov 08
the bad part of the whole thing is I paid on a credit card so they got their money in full.
@reinydawn (11649)
• United States
2 Nov 08
That's a drag... I thought they were doing monthly debits :-(
1 person likes this
@beaniecat (329)
• United States
30 Oct 08
We filed a complaint with the BBB but it didn't help. It also didn't help the other 600+ people that filed complaints for the same thing. I hear it does help plenty of other people.
1 person likes this
@reinydawn (11649)
• United States
30 Oct 08
Whoa, that really bites that they weren't able to help you. I know that sometimes businesses have small print that most people don't read and that's how they can get away with so much crap. I do hope I have better luck than you did.
@GardenGerty (101748)
• United States
27 Oct 08
I have not reported to the BBB, but in similar situations, my husband has talked with our bank. The bank has filled out forms with us so THEY could pursue the offending company for criminal fraud. I do not know if that would apply in your case, but it would not hurt to try.
1 person likes this
@reinydawn (11649)
• United States
28 Oct 08
If I had known about this after the first month or so my credit card would have taken care of it. But since it was so long ago and I apparently neglected to notice the error within 60 days, they can't do anything about the old stuff. I've already received a response from the BBB and they're persuing it for my full refund.