Have you ever had to report a company to the Better Business Bureau?

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I have never done this before, until today. A little over a year ago I signed up for a free trial with a company but decided it was too expensive for what little benefit I would get out of it. I cancelled one day late and was charged for my first month, but was told that it would cancel after that. Because I had joined a much cheaper company that offered the same type of serivce right around that time, my husband didn't realize when he was paying the bills that the first company never cancelled my account. It was about a year later when my husband asked why we were getting billed for both and I found out that the first company never stopped charging us. I tried to call them, but kept getting a recording that said they were too busy to talk to me and I had to try my call again later. After about 5 attempts, at different times of the day, I wrote them a letter. In my letter I stated I was going to give them 3 weeks to satisfy my request of a full refund or I would submit a claim to the BBB. I should have looked them up on the BBB first because there are zillions of claims just like mine out there for this company. Well, it's been 3 weeks and they credited me 2 of the 18 months that they overcharged me. I just submitted my claim to the BBB to try to get the rest of my money back. I know I am partly to blame because I trusted the company to do what they said they'd do and I didn't check the credit card statement myself. I can totally understand how my husband would have been confused and thought the new company was billing us. But, the fact remains that I did cancel my account, I have a confirmation number, and they should have never billed me again. Usually, just the threat of going to an authoritive agency will cause the people to honor your request. Once, I had a problem with my insurance covering something and I told them if they didn't honor the terms of my policy I would have a talk with the Attorney General. They paid my claim. Have you ever had to use the BBB or another agency to help you solve a dispute/claim?