Verizon Makes Me Sick!!!

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I have a land line with Verizon phone/DSL service. I have had it for three years and have done fine. In September, I disconnected my service, because I thought that I would be moving. A short while later, I had it reconnected. They gave me a hard time about how I needed to sign up as a new customer, so I did, which was a big headache. But when they told me that I now qualified for their new special promotion of free DSL for six months, I felt much better. So I agreed to a contract where I would get six months free if I stayed for a year, but every month they have sent my regular bill. And every month, when I call, I get transferred to the same idiot who acts like he has no idea what I am talking about, The first time I spoke to him, he hng up in my face. This month, I went in to the office and attempted to settle things with a manager, but they said that there was no manager there and they do not discuss the bills, they only take the money. So they allowed me to use their customer service phone. I called to speak to a manager and who do you think came on the line? That same jerk as always. When I asked to speak to the manager, he started giving me the same run around, although they have already told me that I am entitled to the free time and that it is in the computer. I just found out today that we are no longer obligated to have Verizon out here. But as soon as I decide to cancel, these nuts are going to try to hold me to the contract. It is already frustrating that we have to talk to an animated service, but now, when we go in, no one will talk to use there. I notice also, that there are less staff and now you have to take a number. I know that there have been a lot of changes, because companies have been attempted to save money and cutting labor, but this is ridiculous. I have already made up my mind to contact the Better Business Bureau online. I just needed a chance to rant and rave before doing so.