Unionbank/EON customer service number is always busy busy busy!

@owelm0408 (1012)
Philippines
November 26, 2008 8:59am CST
hi everyone, i've been trying to call unionbank customer service regarding my eon account because i had registered online 2days ago but until now i still could not log in. i've been trying many times to call the bank but it always says that customer service reps are currently engage...i'm so sick to hear that.ive been reaching them numerous attempts but i got the same response.huh.what are they doing? i dont understand...is the contact number they provide is just for display??
5 responses
@julyteen (13261)
• Davao, Philippines
27 Nov 08
OMG. i encounter the same experience. my EON was deposited by my sisters an amount that i badly needed after i got my card from the bank. they told me that my card will be activated within 24 hours. I withdraw the amount to the nearest atm machine but the machine said my card not yet activated. i am far away from their office so it was costly to visit their branch because i need to spent Php 350 back and forth. What I did I open their website and look their telephone directory. I got the number and called their office. I used cellphone because there's no telephone here. I call 4 times but still my account not yet activated until they found out that the form i give them was not received by their Cebu office. Davao branch confirmed that they sent the form. I am angry with them why they didn't activate my card, it was not my fault. so they give me their cellphone number and give me another 24 hours to locate the form. after 24 hours, they found my form and my account was then activated. Grrrrr!
1 person likes this
@owelm0408 (1012)
• Philippines
27 Nov 08
yah,they must improve their customer service..if i have other choice for my paypal account, i definitely trash this bank..but i have no choice for now.thanks for sharing your experience.
• Philippines
27 Nov 08
Thank God, I have not experienced such kind of ordeal. When I got my EON Visa Electron card, the bank employee who assisted me asked me to deposit at least php100 so my card can be activated. Then, after depositing she told me to go check my EON card at the ATM machine outside the bank to check if it's already activated and it did! :P Well... before she told me what to do, I already asked her questions even before filling up my application form.
@owelm0408 (1012)
• Philippines
27 Nov 08
my only problem is accessing my eon account online..i deposited at once after receiving my card and checked on the atm and my was active then
• Philippines
27 Nov 08
the best time to call the customer service is at 4AM to 5AM, base on my experiences.
1 person likes this
• Philippines
27 Nov 08
actually, i waited 4 business days before I can log in to my eon cyberaccount.
1 person likes this
@owelm0408 (1012)
• Philippines
27 Nov 08
OIC, thank you.i'd better call them again at that time
@cathya (705)
• Philippines
27 Nov 08
I encountered the same problem with Unionbank with regards to my credit card account. And since i can't talk to any of the customer service rep i decided not to pay my card then after few months they called me and I told them the problem regarding their customer service and all they can say is Sorry for the inconvinience...hahahahhhh Better try to go to nearest bank near you.
1 person likes this
@owelm0408 (1012)
• Philippines
27 Nov 08
hahahaha.i also noticed that they always said the same excuse but actually they do nothing to improve...and customer service are trained for that tagline.hehehe.
@aseretdd (13712)
• Philippines
26 Nov 08
I think the best thing for you to do is go to the nearest Union Bank and file your complain there... that was what i did when i couldn't reach the customer service of the internet provider for my office... and it was then that i found out that there were only two of them... and they were alo in charge of entertaining walk in clients... very pitiful...
@owelm0408 (1012)
• Philippines
26 Nov 08
wow.too bad to hear that.how come that big bank such as this can have bigger customer service reps..its ridiculous.
@katkat (2379)
• Philippines
12 Dec 08
I'm having the same problem. I enrolled my EON two days ago but still can't log in. It should be 48 hours after you enrolled and your ready to log in but it doesn't happen. Maybe the there is a problem. I have tried to e-mail them but no answer from them. Hopefully by Monday everything is okay.