What will you do if you have sold something only to find out...

Seller - You buyer made me lose my hope on getting EON card again!
@modstar (9616)
Philippines
January 16, 2009 9:53am CST
...after few hours that the buyer tells you that the product you have sold is not functioning or broken (...before he/she can even use it)? I just sold my videocard to this guy who found my ads online. I sold him the graphic card then after few hours he texted me telling me that it's not working. He's told me that blah blah blah.. which kind of tells me that it's not the graphic card but his computer. I texted him back telling him to come over tomorrow so we can test it. Did i make the right choice? or i should have left him cold with his miseries?
5 people like this
17 responses
@diansinta (7554)
• Indonesia
18 Jan 09
Hi there modstar, I think you are a good salesman. I understand completely through a sales think and It is important to make our customer have a good memory impression of us and what we sale. Be patient, you are in the right way. happy posting always , oxox'dian from bali island.
3 people like this
@modstar (9616)
• Philippines
18 Jan 09
Yah, my patience paid off because he decided to take thr graphic card.
1 person likes this
@RitaGreen (141)
• United States
16 Jan 09
I think that shows great character on your part. Don't question doing the right thing. Your mind will rest easier knowing you stood on your good ethics.
1 person likes this
@modstar (9616)
• Philippines
16 Jan 09
Yeah, but i'm worried if i'm already being stupid. You know, maybe i'm becoming the prey here. Could this guy be taking advantage of me already?
• United States
16 Jan 09
I hope not. I think you're level headed enough to be on your toes... Let me know how things work out. I'll keep good thoughts about this whole thing.
@modstar (9616)
• Philippines
16 Jan 09
Thanks, you really made me look on the positive side of what i have done.
@jpso138 (7844)
• Philippines
16 Jan 09
Well, you did the right thing. After all if you place yourself on his side, I think you would also complain and hope that the thing you bought should be something that is worth what you pay for. That shows that you are a person that can be trusted and that you are such a professional entrepreneur. Best to you!
1 person likes this
@modstar (9616)
• Philippines
16 Jan 09
Hehe, thanks for the inspiring words. I really am trustworthy when it comes to entrepreneurship. I feel like it's my obligation to keep them satisfied with products or services. I'm not on sales though lol! It's just a hobby. I don't feel like i can enjoy the money too if i know i've wronged someone. That's why i need to take his problem into consideration. I hope he can be trusted too.
@jpso138 (7844)
• Philippines
17 Jan 09
I see, but I guess this is a good start. As you noticed many businesses that have flourished started out as a hobby. You could be one of those who will make it big. Anyway, gooluck with your hobby and enjoy!
• Philippines
17 Jan 09
Ahh! I just hate those kind of buyers! I have several times on Ebay, but one time I have sold a top on Ebay, and after item received by the buyer, she told me that the item has some linings to be sewed. I was like, gosh this girl complains about the item that I have already stated on my post that the item is no longer used in a long time and might have neede some sewing, and not so a big deal I only sold the item for 90 bucks PHP (less than 2USD). Well just to stay away with the all sh'ts (sorry for the word) and being all nice, I told her I can give her whole refund but she should send the item back at her own expense. Well she did agree, I'm glad she didn't maked a big deal out of it. So going back to your story, you did make a good choice, I mean items that are sold online and not tested (usually for used items) are at their own risk, and they should know about it already, but anyway, you're still all nice and wonderful seller. I hope things will be okay.
1 person likes this
@modstar (9616)
• Philippines
17 Jan 09
Looking forward to do business with you soon lol! I don't know with her but for 90Php, i wouldn't bother to return the item because it's too much of a hassle. Maybe i should try Ebay sometime. At least i don't have to invite him here at home just to test something that's working but couldn't because of his umm... stupidity.
1 person likes this
• Philippines
17 Jan 09
Yes, I think you made the right decision. Though it may not be expected of you, your assisting him will win you goodwill from him and from his friends. That will generate more business. So a 30-minute or so "bother" with a customer will eventually pay back in transactions from persons referred to you by him. Of course, if it's not really working, then you will be able to find out why and can replace the merchandise. If it is working, you can teach the customer how it's done.
1 person likes this
@modstar (9616)
• Philippines
17 Jan 09
Yeah, i was really prepared helping him. I even thought of fixing the computer for him free of charge because i know there's something wrong with it based from the symptoms he had told me about.
1 person likes this
• France
17 Jan 09
Of course you definitely made the right choice. The legal choice and the ethical choice are not always the same. I favor making ethically correct choices when legal guidelines are ambiguous, and sometimes even when it means going against the letter of the law. The integrity you give to such a dilemma will positively influence him and others he knows, so he'll be more likely to behave with integrity when such a dilemma confronts him one day, and so on. It's through these personal, individual acts of integrity that we build character as a nation and a species. Well done!
1 person likes this
@modstar (9616)
• Philippines
17 Jan 09
What you said was really something and it would really, really be great if we all practice integrity in everything we do. The problem is solved now and i was not mistaken that i know that he's not the type of person who will take advantage judging from his characte while dealing. He was respectful allthroughout.
1 person likes this
@laydee (12815)
• Philippines
17 Jan 09
Well, you could have fixed the problem before it aroused by testing it with him before you gave it to him in the first place. I mean, if it's a videocard, you could have had him test it in your home or some computer shop before closing the sale. But since it's already done, then you can't do anything about it but to risk being taken advantage of. First, he could be lying and be bringing along another one that doesn't actually work, thus ripping you off. But, if you have proof that he's taking along that same videocard then you're safe. Whew.. it's tough, right? But you're not really wrong with what you're doing. The best thing about sales is the after sales service.
1 person likes this
@modstar (9616)
• Philippines
17 Jan 09
Well it was 11pm and i told him that we can negotiate tomorrow but he insisted that he'll come over. And i did test the graphic card before handing it over to him and it was workin fine.
1 person likes this
• Indonesia
19 Jan 09
I am a salesman too in medicine too and i really understand your side of view. i mean we should trade customer like "kings" and sometimes things turn into something unexpected. And that we should deal right away. My customer sometimes call me and ask about something else beside the product i sala . LOL and of course, customer is a king so i just follow the water flow. ;D
1 person likes this
@carinio98 (2935)
• Philippines
16 Jan 09
well i think he dont know about computer hardware thats why she texted you that it is not a graphics card... by the way is it your card is in good condition before you unplug it out to your board? some devices that are very old can be broken and if the driver have scratch and smugs... then it is very difficult for the 2nd owner to install the card.
@modstar (9616)
• Philippines
17 Jan 09
I tested it and it was doing ok. Anyways, the problem is solved. He just reformatted his computer because it was the one which has a problem not my graphic card. Yeah i think so too that he's not too good at computers that's why he can't troubleshoot. He was telling me that the Windows logo appears when if the graphic card is damaged, it will not show the Windows logo right?
1 person likes this
@carinio98 (2935)
• Philippines
17 Jan 09
yes... he must uninstall the old driver of his old card first before he put the new one to insure that will be read by the windows when he open it... the windows will detect the new installed hardware to his pc so that he dont need to reformat his pc...
@modstar (9616)
• Philippines
17 Jan 09
Yeah, that's what i'm doing. Maybe he missed it. Too bad for his files hehe..
1 person likes this
@catdla1 (6005)
• United States
16 Jan 09
Yes, you made the right choice, in all fairness. Once you test it to prove that it works her will know that you've kept your end of the bargain. He will then have a choice to fix his computer or to resell the card. What you will have to decide is if you will refund his money if he asks, less any shipping and time/money spent to transact the sale. Good luck!
@modstar (9616)
• Philippines
16 Jan 09
Good point! Maybe i have the right to demand a piece of the money for the trouble he has made if in case it's working.
@catdla1 (6005)
• United States
16 Jan 09
After reading some of the other responses, you might want to consider having some one else present when this person comes over. Preferably some one with muscle...lol. Seriously, having a witness if things don't go correctly isn't a bad idea.
@modstar (9616)
• Philippines
16 Jan 09
It's ok. Moochie my dog is muscular enough although he's small lol! Nah, i think he's a good natured person not unless he comes up with something obvious about taking advantage of me.
1 person likes this
• India
18 Jan 09
But wasn't it tested before it was sold? I think there is some logic to selling and purchasing goods. The buyer has to make sure that the item is working perfectly well before purchasing it. He can't make complaints later, that too immediately after buying it that it isn't working. Haven't you seen the signs in so many stores "Good once purchased are not taken back"? Cheers and happy Mylotting
@modstar (9616)
• Philippines
19 Jan 09
Maybe i should buy a Tshirt with that line printed ehe..
@saundyl (9698)
• Canada
18 Jan 09
I'd tell him to bring it back - test it and if it still worked then its an issue with his computer and id consider refunding part of the money if he insisted but not the whole amount if it wasnt the components issue.
@modstar (9616)
• Philippines
18 Jan 09
Good point. There's time and effort wasted because of it.
@chiaeugene (2226)
• China
17 Jan 09
i think you did the right thing and gave the right advice if distance or travelling is not a problem and are you selling him an used graphic card or new card? for a used card, i think you should convinced or have evidence to show that the card was in working order before passing it to him and i think that would resolve the matter cos if he was the one who mishandle and damage it then he cannot blame anybody. However, if the card is new, then a 1 for 1 replacement would resolve the problem and since the item is in warranty. But whatever it is, it is right of you to test the card in his presence to make sure that you do not sell him a faulty card in the 1st place
@modstar (9616)
• Philippines
17 Jan 09
I just don't have the means to test the graphic card here because i had too much trouble from opening my cpu because some parts won't work. But i tested it last time and it was working so i kept it properly in a very safe place to ensure it's working condition.
@aisaellis22 (6449)
• United States
17 Jan 09
Hello modstar! Well you made the right choice. You sold it and it's your responsibility to ensure that you give the quality to your costumer. Leaving him is very rude and you don't want it to happen to you, don't you?
@modstar (9616)
• Philippines
17 Jan 09
That's true. I see him as a good person so there's really no need to put my guard up. He's easy to deal although there's one minor problem but it was solved in no time.
@rosdimy (3936)
• Malaysia
16 Jan 09
I think you are doing the right thing, unless you had made it clear that you take no responsibilty after the card has exchanged hands. There should have been something in writing. On the other hand the guy may be a scammer. If I were in your position I would try to go to his place and see for myself what happens when the card is in his computer. In severall cases that I personally dealt with the video/graphics card were not inserted properly. This could also be the case because there are people who in their excitement forget to do simple things properly. all the best, rosdimy
@modstar (9616)
• Philippines
17 Jan 09
I take full resposibility for it and i've always been honest about making transactions. I just posted my product on a local website just like EBay so all buyers and sellers are from within the city. There's really no need for written agreement because my product is just too small for the trouble but that's a good idea for big time services/products. I think so too. I think he didn't insert the graphic card properly that's why it's giving error signs. I myself experienced it. Thanks for the response Ros!
@Ravenladyj (22992)
• United States
16 Jan 09
I think you most definately made the right choice...I find its better for everyone if when an issue or possible issue arises the parties involved work together to get to the bottom of it
@modstar (9616)
• Philippines
16 Jan 09
Thanks! At least that will make me look less stupid. lol!
• Philippines
19 Jan 09
I think it was nice of you to try to help him with his problem. I would have done the same thing because I want my seller to be as accommodating when i buy something