are you a call center agent? what did you experience on your first call

Philippines
January 18, 2009 6:05pm CST
Hi, i just started trianing for a new job. It's for becoming a customer service representative or a call center agent. anyway, we are about to take in our first calls later tonight. so im both excited and nervous. A few weeks before, i heard that there was an agent in our department who cried when she recieved her first call. so that's kinda scary. For all the other call center agents out there, what did you experience on your first call? were you anxious? were you able to sleep or eat? did you have fun?
2 responses
@ElicBxn (60894)
• United States
19 Jan 09
My roomie started out as a hotel operator then got a job answering phones for a company. Later they expanded to call centers overseas and have had a lot of trouble with some of the agents. Not because their English is bad so much as they way they treated the customers. Some were rude, especially to women callers. Some could not get off the "script" if their lives depended on it. And then there were those who made mistakes. Now, every one expects a new person to make mistakes, but after you have been instructed to how to NOT make the same mistake, learn from it. Nothing, I mean NOTHING is more annoying than having the same person make the same mistake OVER and OVER and OVER! If you have a responsible manager, it can lead to being let go. If not, well, remember the people that are fixing that mistake do talk and if they note the same mistakes over and over again, the call center will not get their contract renewed. But, and most important for you, remember, no matter how rude the person on the other end of the phone is, he can not track you down and hit you with his blind stick as happened to one fellow who kept messing up rides in the special transit call center here in town. And they will NEVER, EVER throw up on your shoes!
1 person likes this
• Philippines
21 Jan 09
that's some sound advice and i bet you hav a lot of experience so thanks for responding to this!. actually im happy to tell that this is my 2nd day and our team leads are very happy bec, like you said, we dont keep asking the same questions. we're filipinos actually and there are a lot of call center agents here. i think we're competent enough. as for me, i am learning from my mistakes and trying to improve. thanks again
1 person likes this
@ElicBxn (60894)
• United States
21 Jan 09
Its the roomie with all the advice, she just passed it on to me to pass on to you. I will say that her company had a call center in the Phillapines, and that contract left because the agents were so bad. I hope you are much better.
@Tiherina (83)
• United States
19 Jan 09
I don't know if you mean answering phone calls, or Telemarketing. I was a telemarketer before, and I LOVED the job. The first call I made was very scary, but at the same time, it was fun. There was a certain thrill about calling someone and having them even politely say no thank you. I dunno. It's hard to explain. As far as incoming calls though, I wouldn't mind trying that out. It also sounds fun.
• Philippines
21 Jan 09
we do inbound that's why we answer calls only. its a good thing you love telemarketing, not a lot of people love it in our industry. you are right with what you said, its nerve wracking and fulfilling at the same time (and im only on my 2nd day!) it feels good when you have done good service to the caller right? thanks for the response tiherina