It's so frustrating......
January 23, 2009 4:30am CST
I am at the point of tears. Every time I turn around these days it's harder and harder to get things done. It seems like every time I pick up the phone to get something done, I'm told, "I can't do that". For instance, I have to be at work at 7am, and I'm not permitted to make or receive calls while on the clock. So, while trying to be responsible to my family, I try to leave messages early before I get ready for work, so that I can get things done while at work. Well, either I get someone who doesn't understand English, or I get 'no, I can't do that'. 'I can't give them a message'! This world is going to hell, and so is customer service! Do you get frustrated trying to get customer assistance?
23 Jan 09
hi luckylady life is unfair at times .. but try to take some good things in life and enjoy it .. working mother/wife is a huge burden as you are an employee at your working place you are a housekeeper at home too ... but that is life we have to take each step a day one at a time .. hope that everything will work out for you at your work place and in your family cheers
• United States
24 Jan 09
Hello sanjana_aslama and thank you for responding to my discussion. Lately it seems like life isn't fair, ever! I have done well at juggling my schedule and responsibilities. It's just that my I have been trying to get my son scheduled for surgery since last September. Not only did the specialist not orientate me on the procedures involved, but I found out months after at which time I had to take him to see yet another specialist who couldn't see us for another two months. So the January appointment finally arrived, and at the visit we were told we had to do yet another 3 series of blood test before we could get the okay to have the surgery. So last Friday, I had my son call for the 2nd round of tests, because I work and can't make the call myself. They told him they are sending another prescription for another series of blood tests. This morning, a week after, I called to leave a message because we still didn't have the script. At that time, the person spoke to me in such a manner that was demeaning, and left me with little hope of getting anything done at all. Our original target date for the surgery was Winter break. That didn't happen. Now we are shooting for Easter break. It takes time to take the test, and get the result. We still have another round of blood tests before getting clearance. Time is slipping away, and it looks bleaker and bleaker that he will get the surgery he needs anytime soon. But, my hands are tied. There's nothing I can do for my son. Between the rules on my job, the rules by the doctors, the rules by the people who answer the phones that are supposed to help, it was just too much for me to take this morning. I had no one to talk to about it, so I cried for about an hour. After that, my husband came and asked me what was wrong, so I had a chance to talk it over a little with him. That made me feel a little better. I just felt like I had no control over anything, had the responsibiity for so much, and my hands tied to be able to take care of things.
• United States
27 Jan 09
I know how you feel. People just do not want to do their jobs. They want to got to work and do as little as possible but still get paid. I deal with this in my job. I also have had it happen through answering services like for Drs. It is just too much work to take messages and deliver them. Sometimes I wish these people would have the same thing happen to them.
• United States
29 Jan 09
I think any kind of customer service isn't any good anymore. For instance, my morgage has fell behind..I get a letter from them in the mail, insisting that I call them, they are willing to help in every way possible to resolve this issue. Ok so I call them, I ask them if I can make part of the payment now and then some more at a later date. "Oh we can't take parial payment." Why the h*ll not!! So I tell her about the letter I got and how it stated that they can help me in evey way possible, I said this would help. "but we can't do that, let me transfer you to someone that can help you." That is what she told me! Umm, she is customer service isn't she supose to help me? Just erks me because they don't care about helping people like they say, they just want their money and that is all they care about!
• United States
1 Feb 09
Hi messageme, and thank you for your participation. Ummmm! Sounds pretty frustrating. I for one am in customer service, and can say that I am trained to field certain questions, and situations. I'm taught that I can operate within certain guidelines, and anything beyond that has to get elevated. So, with that said, please don't blame the customer service rep. It wasn't the rep that sent you the letter, and most likely has no idea of the existance of the letter, let alone what it says. As to falling behind in your payments, been there, done that! And, until your account gets to a certain 'status', they really can't do much. With that said, you will probably be given one or two options based on how bad the situation is. If its not too bad, they may accept 'interest only' payments for now. If they do, they will most likely add payments to the end of your loan. The other option is to wait until your account gets to their legal department. Once there, it's their responsibility to put you into a managable payment plan. It will take a while, but it will eventually work out. Make sure you agree to a plan you will be able to live up to. Most likely, once that's done, they will not be willing to work with you any further. And my all means, once you get into the agreement, don't let it fall behing again. Before it does, get in touch with them and work out interest only payments with them. They may not willingly agree, but you will have to push it with them. They don't really want to take the house, nor do they want the legal fees involved in going to court. Also, start researching other options. With the economy the way it is, the government has been working on ways to help us keep our homes. Good luck.....