Do you have a bank account in HSBC bank?

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hi guys I really so unhappy about the HSBC now.... I tried to logn in my bank online this morning.but i got no idea what happen for my password and the security code,just couldn't let me in.very strange. what if i logn in 3 times the password and security code does not match,they will locked my bank service.so I wont try more than 2 times now.so i called up the 24 hours photo sericve,got me crazy about i spent 30 mintues still i can not fix up.no people answer the dam phone call.but only the record let you choose what the way you want. but i tried many many time still no the button i really need.oh god....that is an international phone call...anyway i gave it up. i got back to the www.hsbc.com i try to email them,see what can i do.i told them,the phone number you shows online or you gave me before i tried many times,but it is no usful for me. i hope you'll get contact me as soon as possible. hmmmm too bad...no happy about that. have you ever try this before?which bank?