Hotel stay

@mommaj (22891)
United States
March 19, 2009 7:47pm CST
I just returned from the worst hotel stay of my life! It was so bad I can only say the police were called and that was the highlight!!!. Have you ever stayed at a hotel that is over priced and just OLD, yet the owner thinks it is the best? They even thought their price was the most reasonable! It wasn't, that was why I chose them. They were priced in the middle. I thought okay if you get what you pay for... The cleanliness was lack luster. The room was plain and the only renovations in years were fresh paint and somewhat new furniture. They put me in a smoking room when I had asked for non-smoking. I paid cash before seeing the room so they wouldn't move me or give me a refund. I yelled over my frustration, no curse words, and they called the police. I asked for a phone book after waiting for half an hour for the police and they wouldn't even verbally give me the police phone number. This was after driving over eleven hours and winding up in a room that caused my allergies to go crazy! It was about one or two in the morning. They kept saying they called the police and I didn't need to call. I didn't have shampoo in the room so I called to see if they offered soap and shampoo like most hotels in that price range. They wouldn't even answer the phone. The hotel and the owners were a night mare!
6 people like this
14 responses
@carpenter5 (6786)
• United States
20 Mar 09
We were staying at an upscale downtown hotel for a conference last summer. Thankfully, someone else was paying for the room, or I would have been really angry!When we first went in, the lights in the bathroom didn't work. We called down to the desk, they sent someone up to fix the lights. After almost an hour of these two men being in our room at 7 p.m., they determined they couldn't fix it and called a bellhop to move us to another room. Three floors up from where we were. Needless to say, I was already a bit peeved that there were no amenities to this hotel. (No pool, no fitness center) About 11 p.m. someone tried to come into our room. We had the chain on is the only reason they didn't. When hubby jumped up to go see what was going on, there was a very drunk man and woman who said that this was their room. They even had a key card that worked on the door! THey left with lots of cursing and a few minutes later, the desk called and wanted to know who we were! Mike told them, and she said "Oh, I forgot to move you in the computer!"Two mornings later at 3 a.m. the fire alarm goes off and wakes everyone up. It was a false alarm and according to the security guards running around talking to everyone, was a short in an electrical current. You couldn't pay me enough to stay there again!
2 people like this
@busyB4 (875)
• United States
20 Mar 09
What an experience! I have had bad experiences also but nothing compared to yours! We stayed in a hotel once that was the ONLY one in town and got ready to crawl in the bed and roaches crawled out. I just could not sleep that night after that.
2 people like this
@mommaj (22891)
• United States
21 Mar 09
The bugs would have drove me over the edge. I learned to look in the bed before I get in it because one of my trips with my husband there was a spider in the bed under the covers. I am horrified of spiders. I didn't sleep the night that happened either.
2 people like this
• United States
22 Mar 09
oh no! I do not do bugs! I would have slept in my car before I would have gotten into THAT bed! Did you ask for a refund?
@LCHBheart (167)
• Singapore
20 Mar 09
I was at a hotel and a bunch of glass cups came falling from the second storey (the buffet place) onto the reception area. Luckily nobody got hurt. It's one thing to have bad service, it's another to have safety hazards lying around.
@mommaj (22891)
• United States
21 Mar 09
Safety hazards you can call OSHA and things would be taken care of. Bad service there isn't much you can do. BBB and Chamber of Commerce want you to fill out tons of paperwork and they treat you like you caused the incident and are only being mean by reporting them.
1 person likes this
@mommaj (22891)
• United States
21 Mar 09
Glad no one got hurt by this incident. What ever do the hotel do about it? Did they apologize?
1 person likes this
@EvrWonder (3577)
• Canada
20 Mar 09
This is one of the worst hotel experiences that I have ever heard of. Did the police ever show up and if so, what happened ? Unfortunately I think in a case like this, there isn't much you can do. Except of course, learn from your experience. Check the room first, before paying cash or otherwise. I can not believe that they didn't provide any shampoo at the very least. I am sorry for you that this had happened. I would report them to the BBB is the area of the hotel. This is completely unacceptable.
@mommaj (22891)
• United States
21 Mar 09
When the police showed up they came to the room and talked to me. They even told me to turn the AC on high and open the windows. They laughed when they discovered the air was on high. They said it was a civil matter for me and the owner to resolve. I will be contacting the BBB and the chamber of commerce but it will be a lot more frustration than it's worth because of all the paperwork you have to fill out.
1 person likes this
@EvrWonder (3577)
• Canada
21 Mar 09
True, a lot of paper work but worth it in the long run. Especially if there have been others that have done the same before you. Judging fro your experience, I can not imagine any one who wouldn't of lodged some sort of complaint. The chamber of commerce is a great idea as well. Thank you for your comment.
@sassy28 (835)
• United States
20 Mar 09
We have stayed in several hotels, that were not the cleanest. Last one we stayed at was in Pigeon Forge, we would not even let our kids take a bath. It was just nasty. If we did not get in so late, we would have left for another hotel. We were in a very fancy hotel in Miami for a dealer meeting. We had just checked in and was getting settled in the room, when I went into the bathroom to put my makeup and stuff up, when I noticed that someone else's things were already in there, then we found their luggage in the closet. We put all of our stuff back up and went down to find out that they already gave our room to someone else. They wanted us to wait, while they contacted the other couple to have them switch to a new room. After a while or arguing with them, we finally convinced them to give us the new room. They wanted to put us in someone else's room, without cleaing it or anything, I think not.
2 people like this
@mommaj (22891)
• United States
21 Mar 09
They both sound like pretty disgusting incidents. If they were hotel chains you probably could argue with them better. No more mom and pop places for me.
1 person likes this
• Philippines
20 Mar 09
Sorry to hear about it, that hotel really sucks If I were you, I would write a blog on tripadvisor.com about that hotel so that the public may know and nobody will go there anymore
2 people like this
@mommaj (22891)
• United States
21 Mar 09
I never heard of this. Thanks so much for the information. Now I have some things to do. HEHEHE. I need to go research some websites. Thanks.
1 person likes this
@laydee (12814)
• Philippines
20 Mar 09
Oh my gosh! you should have posted here the name of the hotel and the address including the name of the owners so that we wouldn't have that same experience again! Whew! I haven't been in bad hotels but I have been in an inn where it was really funny. Funny because on top of the table with the phone came a list of numbers to dial for a particular need, like when you want maintenance you'd call this number, next if you'd like to order food you'd call that number, and so on. Well, the funny thing was I called front desk to order something, they told me to dial a number, so I dialed that number only to find out that that same person answered the phone! hahahaha! It was hilarious, then I called for maintenance at one point again, and then that same person answers! I mean, what?! why the need for all those numbers if it's only one person answering them, right?!?!?!?!
2 people like this
@mommaj (22891)
• United States
21 Mar 09
The person answering the phone is confused what to do if you don't call them on the right number. hahahaha. That's funny. I'm sure the boss is some where saying "no make them call back!" The hotel I stayed at was Apollo Inn in Cocoa FL. It's actually located on US 1 in Sharpes.
1 person likes this
• Australia
20 Mar 09
That sounds like a really sucky experience. I've never had anything quite that bad. My ex and I stayed at a place once and I'd payed a premium to get a slightly earlier check-in time. It was supposed to be at 10am (instead of 11). We arrived at about 10:20 and I already had a car full of groceries for our stay there - lots of frozen and cold products like meat and icecream. I went up to the recption desk and was informed the room wasn't available. Could I please come back later. That shocked me, because I had paid more for the better check in... but even if the room was unavailable, it's normally common procedure for a hotel to tell you that they'd be happy to take your bags and you can use the facilities. But they didn't tell me that at all. So we sat in reception for about fifteen minutes, and there was no change. So I asked if we could have access to a fridge, just to put our cold food away. Reception told us that would be ok. So I went out and got a few bags of things that needed to be refridgerated and handed them over. Then I returned to waiting in reception. Half an hour passed and I walked back to the counter to ask how the room was coming along. She told me she didn't know how long it'd be. I glanced over the counter and saw bagfuls of stuff on the floor - my groceries. They still hadn't put them away yet. So I reminded them quite rudely that the food was supposed to be refridgerated. They did it... but it took them another five minutes or so. They weren't even busy is what annoyed me the most. They were just talking mostly. Anyways... two and a half hours after my original check in time, we were finally given a key. Some of the food I'd bought went in the bin, because it smelt funny and I didn't trust it after being refridgerated for so long. So I was in a really bad mood. Because of that my girlfriend and I spent a lot of the trip fighting... and it was just a horrible stay all round simply because of the bad service we got upon arrival.
2 people like this
@mommaj (22891)
• United States
20 Mar 09
That's the worst part that when bad service happens and they ruin your stay it effects the whole trip. It's almost like nothing goes right after that. Glad your food didn't go bad though. Then you would have been sick too.
2 people like this
@bubblyapple (2655)
• Philippines
20 Mar 09
My worst hotel experience was when we stayed in a hotel in New York City. It was moderately-priced as compared to the big leagues that are in downtown Manhattan but still pricey compared to other hotels in the area. When we came in, the lobby was filled with other tourists who needed to check-in but no one was taking care of it. The lobyy was too small and crowded. Then when it was our turn, we were given our keys without much ado. On the way to the seventh floor, we found out that the elevator was not working and we had to climb all the way to the seventh floor just to reach our room that was so small that wherever you face, it's all walls. We don't have to call the police but we were near to doing just that becuase the people in the lobby were not doing anything to assist their guests.
@mommaj (22891)
• United States
20 Mar 09
Hotel stays are awful when no one wants to do their job and on top of it the equipment is supposed to be working. I hope you got some of your money back for having to walk up the stairs. You shouldn't have to pay for poor service and broken hotel equipment.
2 people like this
• India
20 Mar 09
i had not yet faced such situations in life yet. As i dnt travel much from my city. so dnt have hotel stay experience more with me. but the experience u discussed was very bad. am feeling sorry for such bad experience.
2 people like this
@inertia4 (27713)
• United States
5 Jan 16
I have stayed in a few places that weren't quite wonderful through the years. I am not a fan of hotels or motels. I rather just stay home.
1 person likes this
@mommaj (22891)
• United States
5 Jan 16
Isn't that the truth! I still travel up the coast for visits so I have a few hotels I stay in that are decent. I have been getting lucky for sure.
1 person likes this
@inertia4 (27713)
• United States
6 Jan 16
@mommaj I sometimes go see my kids out of state. And there is one hotel I mainly stay in. They live with the evil ex, she has custody of them. I do see them twice a month. And on holidays and lots in the summer. In three years my son will be 18, so I told him he could come here anytime he wants to.
1 person likes this
@mommaj (22891)
• United States
6 Jan 16
@inertia4 That has to be hard. I couldn't imagine. I have an ex that I won't divorce just so I can make sure he comes to see the kids. I know if we got divorced and he didn't pay child support that they would have to put him in jail. I don't see what good that does or who it helps. He wouldn't be able to get a job after that, and I still wouldn't receive money. It's good you want the kids in your life.
1 person likes this
@allknowing (69371)
• India
2 May 16
There is one thing about package holidays in that they put us up in real good hotels - almost 5 star.
1 person likes this
@mommaj (22891)
• United States
2 May 16
LOL. I have to be careful where I stay with the kids. I would hate to be thrown out. LOL Package holidays have to be fun.
1 person likes this
@allknowing (69371)
• India
2 May 16
@mommaj They take care of the nitty gritty.
1 person likes this
@mommaj (22891)
• United States
2 May 16
@allknowing LOL Oh good. It's nice when everything is arranged for you.
@fasttalker (2797)
• United States
20 Mar 09
That's terrible! So did the police ever show? I have severe cologne allergies and we stayed at a very high priced motel last year and the room reaked of cologne. After complaining to the front desk they were very apologetic and moved us to another room. All was well and we went out and did our thing and returned and went to bed. We were fast asleep when the door flung open and this couple yelled "Oh my God!" They immediately slammed the door shut and I just sit there like a deer in the headlights! Hubby saying "Who was that?" Hubby jumped from the bed and whirled the door open and the couple was standing there with like they had been shell shocked! Neither one could speak English very well and they were just blubbering around. Come to find out they had just arrived and they gave them our room!!!! Yep that's right...there was some kind of mix up with the computer and they just politely programmed this couple's card to our room and Waaa Laaa we had company! After the manager came and tried to smooth it all over we packed our crap up and went to another motel a few miles down the road. It was much cheaper rates and it was a nice motel. It was clean, quiet and we didn't have to share our room! I know mistakes happen and I'm pretty easy going but now that was just too much!
1 person likes this
@mommaj (22891)
• United States
21 Mar 09
Sharing a room with strangers is a little ridiculous! Okay a lot. It's good that at least they weren't burglars :-)
1 person likes this
• Philippines
21 Mar 09
i don't liked to stay in a hotel which is too much expensive and don't cater worth services to people.. i rather stay in an ordinary hotel which serves on its worth..my wish in life is to try the diamond hotel in manila. One of the best hotel in Manila..
@dalyme3 (88)
• Philippines
21 Mar 09
That is BAD! truth be told I have not experienced that situation yet but I shiver at the thought of having to go through the same ordeal. I just wish that it never happened to you and would never happen to anyone else but you know how our world goes, More and more people think about money first than service and quality to the point that they neglect to think that if they were in the shoes of whom was experiencing that same situation, would they like it? I think not! Charge to experience is what I can say for now. I always check the place out first before I even consider going in. I also rely on my friends opinions or reviews about certain spots to go to.
1 person likes this