I am mad at Norton Anti virus

@zabawaus (1732)
United States
April 5, 2009 11:48pm CST
My computer was infected by a virus called apyware 2009 or something like that, I have norton anti virus program , i paid a lot of money for this. Anyways the problem is Norton found the virus but was unable to clean it, I tried different ways , like cleaning manually with following the instructions on Norton's site , downloaded some other anti-spy ware programs etc... But the virus was still there the thing virus is doing is was poping up non stop and asking me to allow to scan my computer for viruses, i of course canceled it but still from time to time it pops up. Finally i logged in to Norton's site and asked a live help, and they suggest me 2 ways, One was Do my self ,following the instructions online and fix it, other was letting Norton technicians to search my computer and fix it, And it would have cost me $100 , !!! Can you believe its true, i am already paying for norton tones of money to protect my computer but they still ask additional money to fix it. I am so mad, I guess i will change my anti virus program!!! Well i have to share this with you guys!!! I am so mad at them!!!
6 responses
• Philippines
12 Apr 09
I don't trust Norton. For some reasons, it is all for the money. I prefer AVG or ESET. They have a good antivirus system and really works fine.
1 person likes this
@zabawaus (1732)
• United States
12 Apr 09
hello taki, I heard really good stuff about AVG , i guess i will download it soon , Thank you for your answer and have a wonderful day!
• United States
9 Apr 09
I used to have this virus, and what you need to do is turn off your computer, and take out all of the cables connecting it to the internet. This thing is bad, bad, bad news. I tried everything when I had it, I had two antivirus programs running at once that couldn't get rid of it, and I came close to losing years of work. Just take your computer to geek squad or somewhere, because you can't fix it. Best of luck, -Fox
1 person likes this
@zabawaus (1732)
• United States
12 Apr 09
hello nefariousFox, Thank you for your answer i guess i was able to fix it but still i can never be %100 sure, So i am being more careful. Have a wonderful day
• Tunisia
6 Apr 09
Try the kaspersky, it's better!
1 person likes this
@zabawaus (1732)
• United States
7 Apr 09
I will make a research about kaspersky and may consider to have it someday. Thank you for your advice and have a wonderful day!
6 Apr 09
I will try it too, thanks, and your very right. Norton never comes up w/ anything on my PC, even when I know it is infected. I will make sure to try this out.
1 person likes this
@zabawaus (1732)
• United States
7 Apr 09
hello zooboboo, Thank you for your answer and have a wonderful day!
• United States
6 Apr 09
norton is messed up and i cant call it an antivirus because it sucks...would never reccomend it to anyone
1 person likes this
@zabawaus (1732)
• United States
6 Apr 09
Hello billgatexp, You know what i already realized that, from now on i won't suggest to anyone anymore. Thank you very much for your answer and have a great day!!
• India
6 Apr 09
Although norton is quite a good product ...If you did use norton antivirus 2009 then its not enough for security ,internet security suite should do that.or else migrate to kaspersky or avg etc...but internet security suites are best.As per paying $100 for calling norton technicians is something I'll never do.Instead do new windows installation then also rest of files in other drives will be intact.Next time use a rescue disk or back up ur system.That should do the trick.
1 person likes this
@zabawaus (1732)
• United States
6 Apr 09
hello tashimalo, my Norton is 2006 , Well actually i didn't pay anything to them they asked me to pay if i would want them to fix it, i got so mad and thought that what is the point to have the Norton then if they will demand money every time i contact with them. Thank you so much for your suggestions i will keep them in mind. Have a wonderful day!!!