Walmart strikes again.."its not our problem"

@ersmommy1 (12600)
United States
April 28, 2009 1:30pm CST
Florida teen finds rocks in Nintendo DS box.The troubling discovery prompted the Florida woman to contact the local Wal-Mart where she bought the curious box and complain, but reportedly workers there told her it wasn't their problem and that she should contact Nintendo instead. Of course, Nintendo told her roughly the same thing, leaving mother and son with a $138 box of rocks. "They don't want to do nothing. They want me to keep the box of rocks. I'm not buying a box of rocks for $138," she said. Walmart gave in and refunded money when another customer had box with rocks in it as well. Anyone surprised to hear them say (yet again) not our problem? http://videogames.yahoo.com/events/plugged-in/florida-teen-finds-rocks-in-nintendo-ds-box/1308945
8 people like this
19 responses
@mssnow (9493)
• United States
28 Apr 09
I had that same thing happen to m with a virgin mobile prepaid card. virgin said the clerk didnt authroize it or whatever they do to clear it. When I tokk it to walmart they told me to contact virgin mobile. After hasseling with both of them for a week vrigin told me to send them a copy of my receipt and a copy of the card (at my expense) and the would give me my credit. it took two weeks for me to get it straighteend out. I will never buy a prepaid card from walmart gain.
1 person likes this
• United States
29 Apr 09
I've never had a problem with my pre-pay cards from there for my phone. I'll have to keep your problem in mind.
• United States
28 Apr 09
If I were I would contact Wal-Marts corporate office and see if they didn't offer some sort of help- I think that office is in Arkansas. I would also contact Nintendo and ask to speak with a supervisor- one of them has to make this right. Wish you the best of luck!!!!
@cher913 (25891)
• Canada
28 Apr 09
sadly, the customer is not always right anymore nor is the customer the person that is regarded highly anymore when it comes to not only retail but almost any business these days. and sadly, this doesnt suprise me.
1 person likes this
@Sissygrl (10915)
• Canada
29 Apr 09
lol. gotta love walmart.. everytime i return something to walmart they check in the box.. beacuse people have broought things back apparently to everywalmart in north america with the product missing and rocks in the box. lol. another company here its called zellers, very similar to target.. i think maybe target even bought them out.. the lady at the customer service desk looked in my pots and pans set i was bringing back.. my inlaws decided a 50$ pots and pans set with that non stick coating was a good thing for us and my kids to eat off. HA that's another discussion, and she hadda take it all out and put it all back in to make sure it was all there. LOL it was a 50$ pots set, and i sure as hell didn't wanna keep them. lol. that coating prob woulda come off first use. I think i went off on a little rant there.. sorry.
@Sissygrl (10915)
• Canada
1 May 09
hah thanks for best response.. even though i went a little off topic there :P
@lilybug (21148)
• United States
28 Apr 09
Nope. Not surprised in the slightest bit. I think you know why too. Can we say "glass"?
@ersmommy1 (12600)
• United States
1 May 09
Glass! Yep. I still say there has to be a way to sue!
• Indonesia
29 Apr 09
what???? they really said that??? they should be not said that words to the customers cause their customer will leaving them.
@jessi0887 (2794)
• United States
29 Apr 09
I read about this yesterday. It said that they sold it twice. I would be more concerned though how it happened. Sounds like a walmart employee may of done it to me. I hear that alot of walmart employees steal from the stock room. Last month my fiance's parents bought a pack of cookies and didn't examine the pack. They found out they were already opened, cookies were already missing, and they were stale as if they had been there a while.
@shell2784 (752)
• United States
29 Apr 09
I feel its because too many people take advantage of return policies. There are too many people out there who would pull a box out of someone's garbage and make a silly complaint like that. Most likely, at this Wal Mart location, an employee was taking the Nintendos home and ebaying them or something. But regarless I can understand why Wal Mart was saying its not their problem. However... they should still take care of it. I had bought a PS3 2 years ago. Played it once and got a rented game stuck in it. When I took it back in (withOUT a receipt) they were kind enough to give me my $600 back AND rip the hll out of it to get the game out for me! So I'm happy with their return policy. lol
@eztuner (451)
• United States
29 Apr 09
This is a practice by thieves in NY streets, where you cannot buy anything right on the streets because almost for sure you will be scam. But, at Walmart? And twice! Well it seems the more necessities people are experiencing the better their inventive in becoming crooks!The time that we are living
@schulzie (4064)
• United States
29 Apr 09
No, it doesn't surprise me in the slightest. I actually saw this story yesterday and was going to post a discussion about it, but didn't get around to it. I know from personal experience that Walmart does not have a good customer service policy. They do not treat customers with respect and are most of the time very rude. You are right, most places have never heard of the saying "the customer is always right". I have mentioned that saying and most of the younger employees either give me a blank stare or just roll their eyes at me. I am wondering where these boxes with the rocks came from. I find it curious that the newspaper inside the boxes is Chinese. Makes you wonder if this tampering is being done at the factory and then the workers are sneaking the Nintendo DS's out in their clothing, etc. at the end of their shifts. [em]blink[em] I am glad that Walmart finally gave in and refunded her money. I also heard that they added an additional $20 gift card to her refund. I can't imagine opening a box and finding that in there. I would have been very upset and I would not have left Walmart until I got my money back too. I am very stubborn in these types of situations. Have a nice day and happy myLotting!!!
@zzyw87 (1260)
• Philippines
29 Apr 09
In the first place, why were there rocks in the nintendo box? Second, walmart and nintendo must know how to treat their customers well. Without the customers, they would not exist right now. Customers are what made them in the first place. It was very rude for both companies to turn the customer away and simply say that it is not their problem. They have bad customer service and almost no work ethics at all.
• United States
29 Apr 09
The contents of the box were not wal-marts fault but I do agree they should of refunded the money. I'm sure Nintendo needs to get better security at their facilities overseas. OR if WM isn't directly buying the systems from Nintendo they better check their sources for fraudulant activity.
@mvicky1 (49)
• China
29 Apr 09
That's business. all the beautyful thing belong to them, all the bad thing belong to the customer!~
@Effusive (156)
• United States
29 Apr 09
I read this story today as well. Customer Service suxs mostly everywhere you go now. I am surprised when I get good customer service somewhere now. Someone would have given me my money back though as I spent it already. I am a mother and know that would have been the worst thing to go and buy my baby something and open the box and get rocks. I would be pissed and my baby would be hurt and that would not fly with me. I would have reported them to all the people that could be reported and then going to the people where it came from as somebody has to have the merchandise. Walmart is the worst though with customer service. People just hire anyone know and with the economy people are taking jobs that they would not normally take. There are more corrupt and mean people in the world today. People are just always mad or stressed about something. Look around the next time you go somewhere and you will notice that not a lot of people are smiling or happy anymore. The world has changed and humanity has gone through the window. I hope that it gets better as time passes on. Happy Posting :)
@dmrone (751)
• United States
28 Apr 09
Hi ersmommy1! No it does not surprise me. Walmart has been going down hill for several years now. They move into a community, beating out stores that have been in the community for years, making them close their doors, and then all people are left with is Walmart. Once this is accomplished, Walmart then raises prices, customer service goes to the dogs, cashiers just throw your items around, an no one at Walmart even cares.
• United States
28 Apr 09
I tell you,It's bad when customers are going to have to worry about wither their going to get a box of rocks instead of what they were really paying for. I guess Wal-Mart has really toughen up. I can remember when you could get a refund for anything, I know people that has gotten a refund from them and didn't have a receipt and the item didn't even come from Wal-Marts in the first place. I bought a game for my computer one time and when I went to install it wouldn't work, so I looked at the back of the Cd and it had big scratch in it. I took it back and they let me replace it, but some people have told me that they wouldn't take theirs back once they were opened.
@tinkerick (1256)
• United States
28 Apr 09
I saw that story too. I'd say first and foremost...that particular Walmart location has terrible customer service reps. 1- to refuse the return and 2- to have resold the exact returned item in the first place! I've never had problems (knock on wood) with Walmart customer service at any of the locations I've been to.
@mtdewgurl74 (18118)
• United States
28 Apr 09
Wow, it just goes to show that we need to check things out before we leave the cash register it seems. Things like this is happening more and more it seems. So it is best to check it out. and I wonder how many times it happened that wasn't reported? I was seriously thinking of getting one of these for my little sister one day..now I am thinking I will make sure that it is what I buy before I even leave the store.
• United States
28 Apr 09
Wow, that makes me wonder if some employee at the Nintendo manufacturing company in China stole the Nintendo DS and replaced it with rocks, since they mentioned that the rocks were carefully wrapped in Chinese newspaper. Well I'm glad Walmart finally gave the lady her refund and plus a $20 Walmart for her troubles. That would upset me also if I paid for a $138 game for my son for his birthday and it turned out to be rocks and it would anger me even more if Walmart would not refund my money.