Consumer alert - Learn from my mistake

@freedomg (1684)
United States
June 11, 2009 9:02am CST
I recently bought a new digital camera that can with Kodak Easy share software. Once I downloaded the software my computer shut down and no matter what I did it would not come back to the sign in window, it could not open windows at all because the easy share software corrupted my windows. I contacted Kodak regarding this problem and to ask them if the warranty that came with the camera and software was going to cover the cost of the disaster recovery and repair on my computer. I expected to hear "No" what I didn't expect was to find out that this program does not play well with windows XP home edition and that while Kodak was aware of this issue they had not bothered to print the extra 2 sentences in the paper work that would warn people. If you have Windows EP Home Edition you need to down load the Easy share 7.1 version from Kodaks website. Be warned.
2 responses
@anetteh (3591)
• Sweden
11 Jun 09
wow, If I were in your shoes, I would call the consumer complain company up and tell them about that kodac not have put that in their papers and warn people about it. I shore would have them pay for the costs of repairing your computer. Becouse I imagine if those sentence had been in their paper you have read it and never used it on your computer before taking needed action.
1 person likes this
@freedomg (1684)
• United States
11 Jun 09
You are right. I forgot about consumer complaint. Thank you for reminding me. I am going to have to sue the for the repair costs as it was over $400 and my machine would have een fine had I not installed the easy share software. Thank youfor the responce and reminder.
@anetteh (3591)
• Sweden
12 Jun 09
You are welcome, it was the first that came on my mind when reading about your story...there is a law for everything even for you and me as buyers.
1 person likes this
@Bebs08 (10689)
• United States
16 Jun 09
I also bought that kodak easy share but before I installed the CD that goes along with it, I check if it is compatible with my computer.. unfortunately, it doesn't but with my hubby's computer it does. So, then we downloaded it to hi computer. We were able to use the program of downloading pictures now. The only thing is.. you have to check if it is compatible with your computer. There is an instruction in it, and they put it there what type of program in your computer that it will be compatible with.
@freedomg (1684)
• United States
29 Jun 09
Thanks for the post, I am glad you had no problems with yours. I checked with mine and it was supposed to work but it didn't. Maybe I did something wrong but the people at Kodak seemed to think it was the windows XP and I am not a tecky person so I couldn't tell you anything more. Thanks again and happy mylotting.