Should the phone company pay for the lost?

United States
July 25, 2009 11:46pm CST
I work part - time at a restaurant during Friday and Saturday night. Last night, the phone was acting weird. Sometimes, I could receive calls, other times the calls just suddenly cut off. It really hurts the business, because during the weekend, the to - go orders are the busy one. Last night, due to the phone line problem, we couldn't get the credit card machine work, and we couldn't receive calls from customers to place to - go order. Should the phone company which didn't keep - up its maintenance pay for the lost we suffer?
2 people like this
10 responses
• India
26 Jul 09
Hi, It is awful when u face these issues, especially on ur work phones however these things do happen. I would not expect them to pay for losses yes i would expect them to fix it right away and may be give you some kind of a discount on your next bill, If you have been a good customer to them then they have to understand your losses and def give you a cut on your next bill. Hope you succeed in getting that sorted out.
@nitu1952 (286)
• India
26 Jul 09
Well i have not still get any problem regarding my telephone. usually i have listened from various people that these phone companies have not taken their complaints seriously. it also effects the business upto some extent.so its our duty to report this to consumer forum.
1 person likes this
@sid556 (31003)
• United States
26 Jul 09
I think so but good luck in trying to win that one. A few months ago, my phone company switched ownership and you would not believe the problems. I could not access my e-mail...my computer went down several times a nite and had to be re-booted over and over. I'd call them...get a voice system and of course get nowhere and eventually would get cut off. To make things worse, I was in the process of moving. I tried for weeks to reach them to transfer my lousy service over to my new place....couldn't reach them. I moved out and went over a week with no service or internet at all. I needed it as I leave my 15 yr old home when I go to work. I switched providers. I did finally reach them and told them I had not had service from them for a couple of weeks...cancelled everything . 3 months passed and I got a bill for 300 +$ from them!!! I wrote a letter. I got a letter returned thanking me for selecting them as my internet phone provider! It's been a nightmare and still is. My boss who has the same company went for 3 months without internet...can you imagine what that did for business?
1 person likes this
@kcoregon (303)
• United States
26 Jul 09
Well you can't really blame the company until you find out what caused the problem. My husband works for the phone company and there are many reasons for faulty phone lines. Sometimes it can be new installations in neighboring businesses whose lines get crossed with yours. Or it could be that a squirrel had found the line and started chewing on it. I do know that they have been using a squirrel repellent to help with this problem for a while now. And as with everything phone lines may just get old with time. There is no way to tell until you start having problems. They can't just go and inspect them all, that would be a huge waste of time. Also I do know that phone companies have maintenence plans to sign up for that covers this sort of incident. Hopefully they can get your problem fixed soon so you can resume business as usual. Have a good night. =)
1 person likes this
@hotsummer (10449)
• Philippines
26 Jul 09
you better find other phone company cause i don't think that you can ask them for compensation for poor service. or have another alternative phone line. in case one will not work at least you still have another one to depend on.
• Netherlands
26 Jul 09
I say they should, since it is their fault that you lose money, so they should pay for the loss u suffered.
• China
27 Jul 09
Amen
@lazeebee (5468)
• Malaysia
27 Jul 09
Hi Clorissa, how I wish we can sue these companies for the losses we incur through lost business opportunities. Not only phone companies, the electricity & other utility providers as well. There should be minimal breakdowns - they are supposed to be constantly checking and keeping their equipment well maintained. One of the worst cases we have encountered was the electricity cut-off. They sent a notice, advising that electricity would be off for almost 8 hours on a certain date. So we sent the staff out for other tasks. And what happened was, they cut off the electricity one day earlier. When we contacted the power station, they said that they had no idea about the notice, which was sent out by the head office. This is a case of gross incompetence and total irresponsibility. Short of taking them to court (which meant a waste of time & money, there is nothing much we can do,but endure!
@dlr297 (5418)
• United States
26 Jul 09
Did you get a hold of the phone company, and report the problem, and how long did it take for them to respond to the problem, What caused the trouble, was it just your phone or was it a whole area that was out. Their are so many things that could have caused the problem, I do not think that you can hold utility company's liable for loss, or at least i have never heard of it. I think that it would be easier for you to claim the loss on you insurance which the restaurant should have. Last year when our power was out for 4 days due to a storm, we lost all the food in our freezers, and refrigerator. I also work on the computer so for those 4 days i lost my income. Who should i have held responsible. Nobody....It was just something that happens once in a while.
• Philippines
26 Jul 09
well here in phillipines if they have a problem in a company like a phone its to be report in a management to change a unit or to be repair.. dats is d obligation of a company... so tell the company way is d problem...
• United States
26 Jul 09
In a perfect world you should be compinsated for your losses due to their faulty lines. However you know the best you may get will be an apology and perhaps a credit on your bill AND a prompt repair! I do think though that alot of lines do need to be repaired and upgraded. Including electrical lines as well, seems like there's no up keep on those things until there's a problem.