Teamviewer, remote assistance, has anyone used this software? I think it's great

United Kingdom
September 26, 2009 2:10am CST
I'm into computers, maintenance and things like that and I like the idea of helping others out when they have a problem with their computers. So, recently I came across the website www.teamviewer.com and they have free remote assistance software that you can download to your pc and you don't have to install the program you can just run it and this is a very good thing I think. I have tried it already and I'm really pleased with the result. You don't have to be into computers in a big way either in order to use it. You basically download it to your pc and the person you want to assist does the same and then either of you can initiate a session. I like the idea that you are able to view the other person's desktop on your own pc and they can see everything you are doing so I suppose it's good for training purposes as well. So, have you used this? What do you think? I would highly recommend this over the standard remote assistance facility that comes built into windows. Andrew
1 person likes this
8 responses
@jpso138 (7844)
• Philippines
27 Sep 09
Yes, I have this on my laptop as well as on my computer in the office and at home. This is really great considering that I can always access my computers or assist my wife if she has problems with the computer when I am out. I usually travel a lot since I conduct training programs. When I am out, still I can access the computer in the office or at home. Really wonderful!
• United Kingdom
27 Sep 09
I'm still fairly new to the world of remote assistance but I like everything I have seen thus far! A couple of days ago I did practise using it on a friend in the States, I live in London and she was quite amazed with the whole thing. Well, that's technology for you, it's moving forward in leaps and bounds! Andrew
@ztars1 (11)
• Portugal
26 Sep 09
i tottaly agree with you, thissoftware is excellent, i use it a lot with a friend of mine, to help him with some programs, to change files, because is way fastes than msn xD
1 person likes this
• United Kingdom
26 Sep 09
I'm not sure that I will ever use the remote assistance software that comes built into windows. I am very happy with this product and I hope that it always remains free as I cannot afford the paid versions. I would like to slowly build up a customer base whereby I can help people with their computer systems but I'm thinking that I may have to upgrade. Andrew
@Debkie (45)
• Philippines
26 Sep 09
I am into home-based call center and we are using teamviewer whenever we have some technical problems. It's so dependable, really of great help for us. I should recommend it to everyone.
1 person likes this
• United Kingdom
26 Sep 09
I'm really glad that quite a few people including yourself are saying that it's a very good product to use. Some people would probably think that it was not that safe, I was definitely one of them but now that I have used it once or twice I am pretty happy with what I have seen. Andrew
• China
26 Sep 09
This is indeed a wonderful Remote Assistance Software TeamViewer advantages are: 1. Easy to use, free installation can be run directly. 2. Without any complicated settings. 3. You can break through the firewall, internal network computer that is also very easy to connect. They do not have any port design, very suitable for the use of local area networks. 4. Remote Assistance chat from time to time. 5. Has VPN capabilities. 6. Free of charge.
1 person likes this
• United Kingdom
26 Sep 09
I'm fairly new to the world of remote assistance but I would really like to become more accustomed to its use. I'm just so glad that it's free. I would like to offer help and support to people as part of a business but I'm not allowed to use it like that, I would have to upgrade to the paid version and that is hugely expensive. Andrew
@cmdr001 (371)
• Portugal
26 Sep 09
I have indeed used Teamviewer and I think it's a wonderful piece, especially now that it has gone free for non-commercial use. No hassles with router configurations, just straight up get a client number and the randomly generated password and you're connected to the other side. Granted, Teamviewer is not super-optimized and it lacks a few options that you'd find in other VNC type applications, but I still think it's plenty functional, particularly for the fact that you don't need to forward ports or anything. I only feel that the main downside with Teamviewer is that unlike, say, Ultra-VNC, the connection seems a bit more "frail" and it's more prone to being interrupted without reason. A price to pay, I suppose.
1 person likes this
• United Kingdom
26 Sep 09
Yes, I definitely like the idea that it's so quick to setup with no major configuration. There's one thing I'm unsure of though, when I was offering support to a friend I noticed that the options to restart and reboot remotely were unavailable! Is this not available in the free version? Anyway, I'm pretty pleased with it. Andrew
@Dinu024 (316)
• India
26 Sep 09
Remote Assistance... not tried it yet but Team Viewer, yes, it is a great software and yep I like it very much. I heard about it 2 years back and I'm using it from back then...
1 person likes this
• United Kingdom
26 Sep 09
I'm pleased with what I have seen so far and I'm thinking that I will remain with this now and not change to anything else. I did try the LogMeIn free version but I can't say that I was totally happy with that one. I like Teamviewer far better and it's a lot quicker too I think. Andrew
• Philippines
26 Sep 09
Yeah we already use this one it is very easy to use no hassle specially if your client is not that techie person. I been using before a lot of remote control softwares and so far Teamviewer is the best out there. It can bypass complicated corporate firewalls no more a lot of setup like port forwarding or whatever to just communicate with the remote operator.Just simply amazing piece of software.
1 person likes this
• United Kingdom
26 Sep 09
I have only used this the once now and I tested it by remote controlling my friend's pc in the States, I live in London and well, that was the first time I introduced her to this and she thought it was quite spooky seeing the mouse move all by itself! Anyway, I hope that I start making good use of this software. Andrew
@clouds0327 (1390)
• Philippines
16 Nov 10
Yes I did. I used this in one of my online trainings and everytime I conduct online trainings. It's easier to train somebody if they can actually see your monitor or you can see theirs. You can also control their computer if they give you permission. This is great! I had to install it though. The other person must also install in order for the both of you to use it..That's based on my experience with it though.