How would you handle sarcasm from store staff?

United States
October 17, 2009 12:44pm CST
yesterday my girlfriend and I went to a store in local mall for shopping. My girlfriend pick a blouse and she wants to try it on. She went in a dressing room for a few minutes, and went out asking my opinion. Finally, she likes it and went to pay for it. So, she forgot to close the dressing room door behind her. While we were in the front desk paid for the blouse, the sales staff came by and gave us a sarcastic comments "thanks for closing the door." We look back, and suddenly recalled that my girlfriend forgot closing the door. But, she needn't give us such comment; nonetheless, we are still the customers at the moment? My girlfriend just replied back, "sorry, won't happen next time." She probably meaning not come back next time. How would you handle it?
6 people like this
23 responses
17 Oct 09
I am a sales assistant and I would never make such a comment. That is just rude and disrespectful and can loose the store customers. Everything a sales assistant should not be doing. I would of made some sort of comment back. Such a horrible thing to say. If it wasn't for your girlfriends custom/other peoples custom then that rude person would not even have a job. If my manager had heard me say something like that I would have been given a warning and been put in my place. You should have complained to her manager.
1 person likes this
• Mexico
18 Oct 09
Hi goldiegold: You have mentioned a very good advice, they have a manager and it's obvious that this person would be fired if they know she talk to a customer in that way. Some sales man act so ridicolous that i don't understand why they work in jobs that need a person who knows how to talk with different people
@jdyrj777 (6558)
• United States
18 Oct 09
Wow that was really petty. From not shutting the door? She was probably pissed because she had to walk a fwe steps and close it herself. In oter words she had to do some actual work. Ive had food service workers be that way before. Its crazy! If they dont want to work they should just quit.
• United States
19 Oct 09
That was what my girlfriend said. She simply doesn't want to work, and she has to walk all the way to close that door, now she talk to customer like that? Would she allowed to do so? Gosh, where the manager, and she needed a proper training.
@jdyrj777 (6558)
• United States
19 Oct 09
She should call the store and tell the manager what happen.
• United States
21 Oct 09
I believe that speaking directly to the sacrcastic store staffperson(s)in a respectful way then bringing it to the attention to the store supervisor worked for me. I find it more important today to show your etiquette when you go into a store to shop. I find that some staffpersons just look at their job as that a job. I believe they somehow conclude that manners do not count for amything. As a customer, I believe that we from time to time have to become teachers of how to be mannerable. Do unto others as you would like them do unto you.
@hagirl (1296)
• United States
19 Oct 09
I think your friend handled herself well. I probably would have said same or something like "Oh I did not realize I left open" for the simple reason it is their job to go behind people and make sure when people leave that there are no clothes left or the doors are close. You friend should not be sorry for a mistake, but let her know she did not realize this happened.
@aerous (13475)
• Philippines
19 Oct 09
If I am in the situation I want to make sure that the sales lady will not making sorry for us. Because that is a disrespectful in my behalf most especially if my companion is my girl friend. They should not do that in from to many people because that is against good moral...Have a nice day!
• Indonesia
19 Oct 09
I thought it was a mistake it should be able to accept the risk that may be of an act
@cher913 (25895)
• Canada
18 Oct 09
i would definitely complain to the manager of the store/company because no one deserves to be treated like that. its a horrible thing to say to anyone and especially for a store worker whose income depends on people buying things in that store.
18 Oct 09
I would have probally just walked away but maybe we should complain more if we get unacceptable comments like this, was it really the end of the world that your girlfriend didn't shut the door?
• United States
18 Oct 09
I think your girlfriend handled herself well even though if she may have felt upset about it that's okay. Some people when you go to their place of work they come off nasty and sarcastic it could possibly be because of not liking their jobs. So, they plan to make others feel embarrassed and uncomfortable. Like with this staff, there was no reason to make a sly comment like that to a customer. What your girlfriend had done it was a reasonable mistake and the staff member could have used a bit of professionalism. It goes a long way. In a situation like this you can always contact a supervisor after you've gotten the name of the staff member to get written up, a few of those can cost them their jobs and in this economy having an attitude isn't worth it.
• Philippines
18 Oct 09
That was so rude of her! Next time you can experience like that, please report to the immediate supervisor or to the business proprietor themselves. they should not be hiring people like that. They can ruin the reputation of the store. I'm sure the owner can always hire new sales assistant. Lots of people have no jobs at this time of crisis. They can always get replaced if they don't perform their jobs well. Business proprietors are trying to build up names for their establishments, and here comes these brainless sales assistant trying to ruin the name they built for so long. As for this sarcastic lady, she will only learn her misbehavior if she would be reprimanded by her supervisor or by the proprietor.
@mariposaman (2968)
• Canada
18 Oct 09
I would serve it try to not let it bother me as I realize some people can have a bad day or you can misinterpret what some people say or how they say it. However if it continues I certainly would complain to management. Some people just do not seem to like their jobs and seem to want to take it out on the customer. Of course there are some idiot customers that push the staff to their limits and expect to be waited on hand and foot. I'm sure you do not fall into that category, however what she said was not excusable in any case. If they want to the doors closed all the time they should put in an automatic door closer which would solve the problem.
@Suiying (29)
• China
18 Oct 09
everyone should be responsible for his performances
@Louc74 (620)
18 Oct 09
Hi Clorissa. I hate bad service when I'm shopping - so I joined a mystery shopping site, you should see if there are any vacancies in your area! next time, you should try asking if she's willing to share her pay check with you if she wants you to do her job for her! People like that just should not go into customer service positions.
@shadow41 (2356)
• Philippines
18 Oct 09
If that happened to me, that sales staff would probably lose her job by the end of the day or at least be suspended for a couple of days,weeks, or months. I'll talk to the manager or owner of the shop about the incident. Staffs like that should not be keep in a business. They're like pests destroying the reputation of the store. To sum it up I'll definitely do something with that. shadow41
@manong05 (5030)
• Philippines
18 Oct 09
I will try to understand her that maybe she is having post menstrual syndrome or maybe going through the pain of knowing that her husband is cheating on her. LOL To make things easier I may just have to say "welcome". It's interesting how petty things can drive us up against the wall and ruin our day. enjoy life!
• China
18 Oct 09
I think the thing is so simple,do not ignore that like a shop!
• Mexico
18 Oct 09
Hi clorissa: I think i won't be that polite like your girlfriend. I'd say, ok close it! it's not my fault or something like that and off course i won't go again to this store because they need my money and i need the service. If they don't treat me in the way i deserve to be treated, well they must not expect that i come back.
@angelajoy (1840)
• Philippines
18 Oct 09
If that happened to me I would not tolerate it at all. I would say lots of things to the sarcastic store staff. She didn't have any right to do that, especially because your girlfriend actually purchased something from their store. You should have asked for the manager.
• Philippines
17 Oct 09
that was uncalled for. she should not have done that. other sales clerk even go out of their way to make a sale and to serve u but she is different... badly different. well, i would be upset and feel badly treated by that comment. i would try to remain calm (try, try, try and count up to 10) and tell her in a normal voice that she has badly treated and hurt a customer and tell her not to do it again as it is not doing good for the store. i will tell her that it is her job to do that and she is paid for that. i will ask her if she wants my apology to her in front of the supervisor. something like this actually happened to me in a store .. textile department. when i asked for the price per meter, she uttered, oh, that is expensive. what?? that was rude, indirectly telling me that i cannot afford it. i reported the matter to the supervisor when i got back to the office (it was lunch break. i told the supervisor what happened (without mentioning the name of the sales clerk because i changed my mind and thought she must be new in the job) and suggested that they review their training for the sales clerk. hope it brought change to their ways.
@rosepedal64 (4192)
• United States
17 Oct 09
Hi clorissa Oh WOW...I don't think I could have kept my mouth shut on that one. Like the other comments your friend was a customer which is suspose to be number one. That is what makes the store stay operative. I would have asked to speak the manager and told what was just to her. Or I would have said I want a refund on what she just bought and when asked why told them why.