Notice of Disconnection of Service

@neildc (17253)
Lapu-Lapu City, Philippines
March 8, 2010 8:30pm CST
While doing the same old stuff on here last night, my connection suddenly lost. I opened my broadband program and try to establish connection again. But it only connects in 5 seconds and disconnects. So I tried it again, again and again. Until I decided to just shutdown the laptop and go to bed. I thought that it could already be a disconnection notice from my broadband provider. So I checked my wife if she ever received a mail from something or any note from the mailman. But she said, NO. Gosh, I wonder when will the bill comes so I could go to the payment center and pay. Have you experienced getting a disconnection or notice of disconnection from your service provider, whether it's internet, water, electricity? Or worry that you could not pay the bill on time, because you have no bill or the statement never arrived on time? Do you have any other system of paying your bills or you only resort on the bill that comes in every month?
11 people like this
26 responses
@dawnald (84146)
• Shingle Springs, California
9 Mar 10
DirecTv, apparently I shorted my bill something like $2, and then I always pay my bill a few days after the due date because they told me I could. Except when you short your previous bill by a few dollars (they told me to deduct a charge and I did the math wrong) AND pay your current bill late, boom, no service.
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
bwahaha... so that happens to you more often, dawn? no service?
2 people like this
@dawnald (84146)
• Shingle Springs, California
9 Mar 10
only once smarty pants
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
just kidding dawn. hey, who's that in your avatar? have i missed something when my connection is down?
2 people like this
• Philippines
9 Mar 10
i have the same before and it happened to me twice specially if i failed to pay the bill on time as according to their service they will only cut the connection after 2 months of not being paid. and so i thought they already cut the connection. i pay the bills and ask the girl in the counter if they cut the connection if we cant pay for just 1 month and she said they did not automatically cut connection without any notice. and so when i got home i called the customer service and was very angry to them coz i was talking to my bf that time when it got disconnected. and so i told them next time they need to call me first few days before they cut my connection specially that their billing statement did not arrive in time so i wouldn't know if im due already or not. and i told them that im using my connection for business so they cant just cut it without informing me coz i will pay them. and so the next time they called me first to inform me that im 2 months due already
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
Hi homeshoppers. That is one bad thing with service providers we have, late delivery of bills. We have lots of experiences here in the office of thing like that. The phone provider uses a courier service provider. And because they have lots of mails and bills to delivery, most of the time, they miss some and not knowing, they deliver our bills late. So the phone provider will disconnect our lines and will take some times to restore connection. Sometimes, we don't know who's to blame in late payment if bills, the mailman, the service provider or the accounting office. so what business are you into, my friend?
1 person likes this
@voldrox (7204)
• India
9 Mar 10
hi neildc, well that is inconvenient, nobody would like to have such problem when mylotting or doing some other work, hope you get your connection right back on and smooth, i rarely encounter such problems, well actually i don't pay for my internet connection. lol i mean i am a student now and i live in a hostel and they provide us with LAN and internet connection for almost free and so it's fun and it rarely gets disconnected only when the lights go, it's fun to mylot when you don't have to pay for the internet connection. ... hope your internet connection don't give you problems, have a nice day neildc.
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
Hi voldrox. Actually, this is the first time that I have my own internet connection. Before, I only depend on the internet connection in the office. We still have the internet in the office but they don't open or turn on the modem and the router regularly. So if they don't want to turn them on, I have no internet also from where I am in the office. It's really good to mylot when the internet is free, you don't have to worry for the monthly bills. So far, my internet is doing good. I just have to wait for the initial bill to come so I can pay for the next month's service.
1 person likes this
@spalladino (17924)
• United States
9 Mar 10
I have online access to all of my utilities, mortgage, insurance, credit cards and cell phones so I can check the status of my accounts even without receiving a bill. Since my husband is disabled we pay all of our bills at the beginning of the month even though some of them aren't due until later on. That way I don't have to think about them anymore.
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
Actually, my service provider also have an online bill checker. But since I need some information from them, that I could only get from the statement of account, I have not yet finished enrolling my account. Once it arrives, I can check everything and I guess, I will not wait for the mailman to bring the bill at our house.
1 person likes this
• Singapore
9 Mar 10
i have ever experienced some time like this already ,when i was using my computer suddenly the computer can not connect to the internet ,i try and try again because at that time was in the midnight so i can not contact my internet provider after that one month again also at the midnight i got the same problem ,i was very angry because i had so much things to do , after that i talk to my friends and they talk me they got the same problem and it could be my internet provider was doing the maintenance ,i think you might got the same problem at me because i paid the bill on time every month .
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
This is actually my second month only with this service provider. And I still have to receive my first bill, statement of account. And like I have said, it never arrived yet... I talked with one of my friend here in the office and told her my experience last night. And she said she also have the same thing last night... Good thing my connection is back until now...
1 person likes this
@magtibaygom (4863)
• Philippines
9 Mar 10
You can try pre-paid wireless internet like what I'm using right now. Is this service available in your place? :)
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
I have also a prepaid wireless but I found it more expensive than having postpaid. Besides, prepaid has limited number of hours of usage. So what internet service you are using now?
1 person likes this
@SomeCowgirl (32266)
• United States
9 Mar 10
Your on the computer and internet though so I suppose everything was resolved? We only wait for one bill the others we just send out automatically!
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
I really thought it was a disconnection last night. This is actually my first second month and I still have to receive the bill yet. When I open the computer this morning, I tried to connect and good thing it works until now... What do you mean "send out automatically", you have consistent amount monthly for that service and you just go to the bank or payment center, and pay, even without the statement of account?
1 person likes this
@ckyera (17261)
• Philippines
9 Mar 10
hello neil! haha...yeah...most of the time! actually its not because i don't have money to pay...but because i am kinda lazy going to the payment centers to pay & so i am just keeping the bill with me until i forget it....haha i will just be reminded when the next bill comes! then that's the time that i will be rushing to the payment centers to avoid being disconnected... i usually have problems with the water bill coz it don't really come on time or sometimes 'naliligaw' so it don't reach us... same with the internet bill... but what i just do with the internet is that i check our statement of account in the smart web connect...that's the easiest way for us to monitor/get updated with our bills...
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
wow, ckyera. it's been a long time since i last say you here. busy again with something? well, actually i am just waiting for the initial statement from smart to come. i tried to register my account in the smart web connect but i lack one detail and it says that it is available in the bill. so when the bill comes, i will definitely register at once so no more waiting for the bill and i can go pay anytime. it says that statement is available from web connect, right? i thought you have problems with your water bill, because the one who delivers it makes court to you (nanliligaw)
@ckyera (17261)
• Philippines
9 Mar 10
haha...neil! well my internet was disconnected last week? hehe just kidding! actually we got a problem with our connection last last monday night till wednesday afternoon! huh! there's some problem with their portal... and its really irritating that we are calling them every now & then to follow up with our complain... yeah the account statement is available there & you can still get some reward points there...hehe like 50 pesos rebate on bills... like that. haha..actually i never seen the one who delivers the bill...maybe if he's going to see me, the water bill will always come on time!
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
bwahaha, i wish i work with the water company so i will be the one to deliver your bill so i can always see you. i really wish i have the statement now so i can register now. but what can i do, i just have to wait for them to deliver the bill. anyway, don't you have any problems with you internet aside from the one you mentioned? i hope smart will not give me problems, i couldn't change provider until 2 years.
@jaiho2009 (39001)
• Philippines
9 Mar 10
hello neil, You can call any hotline when you experienced such trouble with internet connection. Internet provider won't cut services without prior notice(this is my experienced) I tried to disconnect my connection temporarily since we will be having 2 months vacation in my hometown(this happens last year),but the provider failed to disconnect their service. In short,my connection is working and bills accumulated for 2 months. Then,i received a call from the provider asking me to pay my bills. I told them,how come i had internet bills,when i already asked for temporary disconnection. The caller say sorry...the moment we came home,i go to the nearest office and check my status. I can't pay that 2 months bills(that costs big amount huh)and it is not my fault. Luckily i was able to settle my problem with the provider. But,the fact is,the provider did not cut their services without calling me or giving me notice of disconnection. There could be some problem with your connection that caused you not to connect with the server,esp if you were using a usb modem instead of satellite receiver. Just check it out my dear
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
Hi jaiho. I guess I missed this friend in my discussions. How you doing? Still bust with the incoming concert? Did you pay for the 2 month bill or they reconsider it? When I told about this to my friend here, she said that she had also the same problem with the same provider, so there was really no problem at my side, my modem or my laptop. And when I started connecting yesterday, it was fine and is doing good until this time. I will be calling their hotline today to check my bill and what had happened that up to this moment, it had never been delivered.
@jaiho2009 (39001)
• Philippines
10 Mar 10
hello neil, actually,concert been moved to May due to some reason. we concentrated first with some political issues(party list). @ topic, No,i did not pay for the 2 mos bill,as the investigation result,and with the service id number given when i asked them to disconnect my connection,they found out it was their fault. Everytime you face same problem,(not connecting)you should call their hotline,if the connection failed within days,they will deduct it from the payment. I already encountered few problems with internet connection my dear,and i always relay the problem to the provider. Even slow connection,you must report it to them,in that case,they will find solution to resolve those problems. I missed mylot a lot and friends here
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
But the clerk who released my unit had explained to me that if ever I will experience problems such as poor connection, just try to reconnect by removing the modem and re-insert and reconnect. And I don't believe they will deduct such amount to my bill when i have no connection for days. You think Smart will do that?
@Lakota12 (42681)
• United States
9 Mar 10
I have most sent by phone after I get my check I call them to make a payment find out then what it is if it hasnt sent out a bill yet. Really I dont get the bill till after I have paid it hmmmmm they are slow arent they!
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
Even as I know how much is my due, I can't go to the payment center because I need certain details regarding my account and it's only available from the statement of account. If bill comes in late and will disconnect me, I will call their office. But so far, it's up and still doing good.
@Lakota12 (42681)
• United States
10 Mar 10
yup ya need you account no find and old bill call it in make sure you dont lose it just and idea!
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
This is only my second month and the initial statement of account has not been delivered to me, so I have no account number yet. When it came, I will register my account online and that will give me instant access to my account information, including freebies.
@doryvien (2293)
• United States
9 Mar 10
Hi Neil, Good that your internet was not disconnected after all. I made a list of my utility and credit card bills, and whenever I don't receive a bill, I call the company to check how much my due for month is. I am particularly careful not to go past due date with electric (Meralco) and internet bills coz these two are very strict with payments and they automatically disconnect once the account is not paid on time.
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
Hi doryvien. And I guess these two are the most important to you too. How about the water provider, aren't they too strict in collection as what the giant Meralco is?
@doryvien (2293)
• United States
9 Mar 10
Hi Neil, As to the water bill, you can miss 1 month bill but you have to be sure that it's paid on following month. But with the electric provider (Meralco) if you miss at least 1 day after the grace period (7days from due date I guess) you're sure to spend the next few nights without light, TV, fan/airconditioner, etc. until it's reconnected.
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
they are really so strict with their accounts or subscribers. that is what a giant company do to us. here in our place, we also have at least a month to pay the bill (electricity) until the next billing date. once the second statement arrives, you have to pay the previous bill. but i heard it is going to change in the next few months as our electric company here is now under a new management.
@gabs8513 (48715)
• United Kingdom
19 Mar 10
Yes I have experienced it and it does not really mean you are being disconnected I normally boost the Modem when it happens which works every time I unplug it for 10 minutes then plug it back in which boosts the Modem Phone your Provider for the Bill that is if you have still not got it
@neildc (17253)
• Lapu-Lapu City, Philippines
21 Mar 10
thanks for the suggestion. but actually, the problem was with the provider, with the network. nothing to worry about anymore. and even my bill, though it never came for 2 months, at least i already paid for a month and the next bill will be available for me online.
@bunnybon7 (37984)
• Holiday, Florida
15 Mar 10
yes i often worry that son will forget as he likes paying online to save on stamps and on paper for the environment. when i was in florida, i worried when living with daughter and many times i had to pay the dang bill cause they couldnt and i didnt want to do without not fair, huh? most times though when that happens here it means that the website is doing something you cant get in.
@neildc (17253)
• Lapu-Lapu City, Philippines
15 Mar 10
online services are really a good help for busy persons like us.
@paula27661 (15899)
• Australia
10 Mar 10
My mother had her phone disconnected once although she had paid the bill at the Post Office and, for some reason it was not received in time which resulted in no phone for almost two weeks while they sorted the problem out. The phone was eventually reconnected and it would have been nice for her to receive an apology but it was not to be! Was your Internet disconnected or was your Provider just down? I experienced loss of Internet a couple of times due to server problems with my Provider. I usually pay my bills online whenever I receive them. I do know when they are all due and I have it all noted down so I check every now and again to make sure I am not behind with anything.
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
I guess there was just some trouble with their system as when the morning comes, I get a good connection back. I also told this to one of my friend here and she said she also got the same problem that night. When the initial statement of account comes in, I will register my account online so I can have the statement on time and can pay my bill on time too.
1 person likes this
@salonga (27956)
• Philippines
10 Mar 10
Last two months ago my Smart Bro connection at home was disconnected because I did not pay on time. I've been so busy and have totally forgotten I had to pay every 25th of the month. I even forgot the date. I did not notice it was disconnected because we were all so busy and would come home late at night and no one had the time to even use the computer. Well it was only when one of my nieces came over to use the computer that we found out it was disconnected. Well I paid it right away in the nearby Smart Center and in an hour or two it was reconnected.
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
When my initial statement of account comes, I will be able to register my account with the smart web connect so i can have all the details of my account and i will also know when will be my due date. My bank do not accept bills payment for smart so i have to go to SM payment center which is just about 2 kilometers.
@celticeagle (121072)
• Boise, Idaho
10 Mar 10
Some bills I pay by check, online or by debit from my account. When I had to quit working because of illness and was not recieving benefits quite yet I did receive a 'pink notice' and had to pay by a certain date or have my power shut off. I was able to go to a office locally and pay the bill so I wasn't shut off.
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
That pink notice is the same as the notice of disconnection, right? So what do you do now, since you quit working? Do you have your disability coming on time now?
9 Mar 10
Hi Neil, We pay our bills derect debit each month so we don't have to worry, just make sure that we have enough money in our accout so we never get cut off, its easier that way for us. Hugs. Tamara
@neildc (17253)
• Lapu-Lapu City, Philippines
10 Mar 10
That's good thing tamara. When my initial statement of account comes, I will register my account online as my account information will be available anytime from their site. Bill statement is also there that even if not due yet, I can print it and bring to the nearest payment center to pay the bill. Thanks. Neil
@ronaldinu (12440)
• Malta
9 Mar 10
Up till now I have never experienced a disconnection of any service. I have always tried to pay bills on time whether is is electricity, water, telephone or internet. I pay certain bills via an automatic bank transfer such as bank mortgages. I pay telephone landine/television/internet bill at one go via a bank transfer. Internet banking has helped me to keep up to date how to pay bills. It saves me from writing a cheque, from going to the post office and buy stamps.
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
well, that really helps you a lot. i hope i can also do that with my electric and internet bills. i love doing business online because it really saves a lot of time, especially when there is a lot of people in line to pay their dues. i hope i will not also experience any interruption to my services.
@jpso138 (7868)
• Philippines
9 Mar 10
Yes, I have experienced such situation. I live in a remote area and usually the billings often arrived way to late. There were instances that I found out to late and I do not have any connection anymore. This usually happens with my internet connection as well as my landline plus. To solve this problem, I now pay even when the billings have not arrive. I know already the usual monthly charge so I just pay on time even before the bills arrived. I usually pay through online banking as well as my smart money for most of my bills. So there is not much hassle since I just go online and pay.
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
i really wish i could pay for the bill now, i know i am already due but since this will be my first time to receive the statement, i really just have to wait for it. i know my provider also offers online payment but we'll see when the bill comes.
@mobhomeir (7565)
• Philippines
9 Mar 10
Hello neildc yes I was and it was so annoying and frustrating on our part. When you will be disconnected on your electricity you have to attend a seminar again before your electricity would be connected and it would be so frustrating. Instead of some other thing you have to do you must have to attend a seminar if you want your electricity to be connected again.. If you would be disconnected also with your water supply it would be same process with the electricity...huh!!!! just a waste of time... Thanks Mobhomeir here....
@neildc (17253)
• Lapu-Lapu City, Philippines
9 Mar 10
waste of time and also money. isn't that we have to pay additional charges to get back the connection or to restore it? wow, we are like drivers now, that when we violate something on the road and our license are confiscated, we have to attend their seminar and also pay additional charges to get back the license. really frustrating and annoying on our part, really a waste of time.