Cashiers that don't speak to you when you enter the store.

@cream97 (29175)
United States
May 6, 2010 10:38am CST
Have you experienced this? When you first enter a store or a certain store, the cashier(s) will not bother to speak to you? I am having this problem right now. I will come into the store like any other normal person and the cashier will not greet me at all. I went to Walgreen's about two weeks ago and I walked into the store. The cashier was standing at her register, doing nothing. She saw me enter the store and she did not even speak. I glanced back at her a couple of times and she was looking in another direction. I was hoping that she would have spoken. Now about 7 seconds later as I am walking through the aisle, an older man came in and she greeted him, and was very polite to him. I was stunned! Then, after, I brought my items to her register to check out, I spoke to her, as if I did not even remember or realized, what she just did about 10 minutes ago. Now another episode, when I go into Dollar General and Food Lion, there are two women that work as cashiers and when I come into the store they will not greet or speak to me. But when I am at the register ringing up my items, I would hear them speak to other customers that would walk in. I am trying to figure out what is so wrong with me why people can't speak. I am very sweet and I am polite. I am not an alien, but a normal human being. I see many customers that would come into the store with all kinds of expressions. Some come in and they don't even look around. Others are in a hurry to get back to what they were doing before they came into the store. I don't get it. When I was a cashier, I could not be caught dead treating my customers like this. If I would, I would hear a complaint sooner or later. Why do cashiers speak to certain people and not to me? It is a pattern. And it is happening quite frequently. In stores like Maxway and Family Dollar, when I enter the store, they always speak to me. The woman looked directly and spoke to me. What is wrong with some of these cashiers. That is their job to greet the customers and make them feel welcome when they enter the store. Little do they know, we, customers, play a major role in making their business a success. Sadly to say, without us they lose out. Are you experiencing the same issue right now, or have you in the past. Or perhaps, do you know of any other person that is going through this right now. Please share your stories and opinions on this matter. Thank you.
6 people like this
14 responses
• United States
8 May 10
some people are just like that.too self-absorbed to realize they're being rude. when they lose more sales they'll learn. i actually prefer it that way,to be honest.our stores the sales people bug you your entire visit, with a thinly implied "we're just making sure you're not stealing" which is almost as bad as the silent treatment.
2 people like this
@lilybug (21182)
• United States
7 May 10
I don't really mind so much if I am not greeted when I first walk into a store. I don't expect the cashier to have a conversation with me when I get to the checkout, but I have had some that don't say a word. Once I even had the cashier point to my total instead of telling me what it was. I have been a cashier in the past and I know that some people just seem more approachable than others, so I did talk to the more. I never totally ignored a customer though.
2 people like this
• Philippines
7 May 10
hahaha.. i do understand you.. at a store near our house all staff are like alien they dont speak to others.
2 people like this
@mzz663 (2776)
• United States
6 May 10
When I walk into a store, I don't expect the cashier to say anything to me at all, sometimes they do, if they don't, I don't take it personal. Whether they are busy or not doesn't matter to me, their job really isn't to greet people when they walk in. It's a different story if they say nothing when I get to the register, then I take it personally. Especially the ones that can't even voice out loud what the total is unless you ask them. A lot of people think that they know me, they don't but there is another woman that lives around the same area, visits the same places and the cashiers think that I am her. Maybe you have a look alike that is rude or has done something to make them all angry and they think you're her? Another thing I've noticed that upsets me is if I'm wearing a raggy t shirt and jeans and go in a store, some of the workers act like I have no right to be there (like a saturday when I've been painting or cleaning and have to pick something up to finish a job) sometimes, they'll even have the "secret security" people follow me around as if I am a plain old common theif! I can dress up, have my hair & makeup done, walk in the same store and the very same people that treat you like crap end up treating you like a celebrity. That makes me boil. So just curious if it could be that they think you are someone else, or just not dressed up that they think you don't have money? I think it's funny to go buy something that's a little more expensive when I'm not dressed up and watch how different the cashiers act at the register.
2 people like this
@erikmama (12934)
• United States
6 May 10
What amazes me is that instead of being surprised when I get bad service I am surprised when I get good service.Bad is what has become the norm aoround here.I think I have had the same prpoblem many times with the cashiers.I dont let it get to me anymore,but I use to wonder why it was mr they werent speaking to!! I've did quiet a bit of customer ser work in m time and i always try to give customers my best.When I did cashiering they actually made you treat the customers with respect, say hello, thank you, and goodbye.Sometimes I find myself telling them they are welcome if they dont say it! LOL!
@celticeagle (114256)
• Boise, Idaho
6 May 10
For the most part they are pretty friendly most places but I do have the occasional one that is not friendly at all and I wonder about them. I think these type of people should go to another job. I would talk to the customer out of boredom if nothing else. Don't you think?
@sacmom (14338)
• United States
13 May 10
I don't think that's happened to me, though if it has I wouldn't know as I don't pay attention to those sort of things. Heck, my own sister has ignored me for years and I haven't let that bother me. LOL So, why bother to make a big deal over some cashier ignoring me? So long as they are doing their job (scanning and maybe bagging) I wouldn't let their ignoring me get to me. However, if they were downright mean to me, that would be a different matter entirely. Because then I just might have to say something. Happy mylotting!
1 person likes this
@gabs8513 (48803)
• United Kingdom
12 May 10
Hi Cream I do not know the answer to this apart from the fact that I would call them rude and ignorant I do not know what has happened to politeness and being nice to the Customer I was a Cashier in a big Store 24 years ago and if we would have treated Customers like that as they treat them today we would have been sacked there and then I really can not answer you why it seems it is only you they are so rude to
1 person likes this
@bounce58 (17550)
• Canada
10 May 10
Funny that your discussion started with Walgreens. There is a local one near here that when I enter the store, also doesn't talk. But, I figured that she just doesn't like speaking to customers in general, because I notice the same with other customers. I'm not sure about why those store employees did not want to talk to you. I know that when I worked in a retail store in the past, there were days where I wouldn't want to talkk to customers too. But never on a particular one.
1 person likes this
@chrislotz (8207)
• Canada
7 May 10
I have to say that this is one of my pet peeves. I hate walking into a store and the staff stands around and doesn't even acknowledge me. I may need some help and they just stand there looking at me with a stund look on their face. I used to work in a lumber yard and I was working on the order desk. Even if I was on the phone I would make sure the customer in front of me made sure he knew that I was aware of him, by my giving him some kind of acknowledgement, like a nod of my head, or I would tell him I would be with him in a minute by telling the person on the phone to hold on for a second. Then I worked in a big box grocery store and I always had a nod or a hello for every customer that I interacted with.
1 person likes this
@kun2349 (23475)
• Singapore
7 May 10
lol =D That's a norm thing in my country.. OUr cashiers dun really like to talk much, and they wont even bother to greet.. INstead, they will be busy with their own stuff or talking among themselves.. And even if we are paying for our purchases, try to make some small talk to them, they will start to give some black face, as if we are disturbing them doing their job.. lol =D
1 person likes this
@kiran8 (14856)
• Mangalore, India
7 May 10
Hi cream, I understand it can be quite irritating and to a certain extent makes you feel unwanted in that place.Something similar happened to us once.I and my mother had gone to buy her a saree and at the shop my mother went ahead and she was totally ignored by the sales person .I got talking to a friend of mine at the entrance and I could see my mother go in and begin looking at the sarees that were on display on the counter , holding them and looking at the design and texture.As she was doing that ,One of the girls pulled the saree away from her hand without even a word and took it to show it to another customer ,which was humiliating and watching all that I really was very angry .I went straight up to the store manager and made him aware of the facts.He was understanding and felt quite bad about the incident , he probably took the girl to task, however, we got good service from another staff member and we did buy a saree there...But generally I notice that the sales staff are quite attentive in the morning, but by afternoon they are tired and really are not interested in their job...Guess what you should just ignore them and go on doing what you want, I feel that you are far too nice and polite and are being taken advantage of ...Just give them the royal Ignore
@kevs4jc (18)
• Fiji
7 May 10
This experience of yours is really funny. But here in our country, it can be said to be normal really. But we are really good to tourists. Only when we deal with locals in supermarkets, that can be a normal scene. But nowadays, many cashiers in plenty supermarkets in our country are getting friendlier. I think we realised that, like someone said, customers are a very important part of any business. Without them, there would be no reason to have a business.
@Hatley (157751)
• Garden Grove, California
6 May 10
hi cream I just went through something similar yesterday in WalMart and it sort of frosted me a bit. I waited and waited while this young Italian I guess woman talked and talked to the cashier while the cashier was tallying up her bill, making me wait and wait. finally they got through and the surly looking Italian cashier rang up my stuff without one word she did not even look at me till she told me what my bill was and I am thinking so you only talk to someone of your race while you are in an American store waiting on an American customer? what the hell am I chopped liver? I mean she could have at least said have a nice day or go to h or something, but no just the price and that was it.The greeter at the door also did not speak to me a nd in WalMart they are supposed to greet everyone as they leave. I used to shop in Vons when I lived in tustin and all the cashiers always spoke to me, some even knew my name. it felt so good like someone really appreciated me shopping there.