An Arrogant Bank Employee

Philippines
June 9, 2010 2:19am CST
I feel like venting out right now because I just got off the phone and made this very stressful call. I was talking to a bank employee who was very rude. I called up to ask for their requirements of opening account at their bank. She enumerated everything so fast but well I can do steno so I was able to catch up fine. What made me so mad was that I was clarifying one of the requirements because I do not have that one and was just asking what other proof I can bring in lieu of that. This woman just got back to me so arrogantly, I tried being patient with her but the more she became arrogant with her answers. I got so furious that I screamed at her and told her to just quit her job if she finds her job too heavy or boring! Then I slammed the phone down. I was so mad I was shaking. I feel it was wrong for her to do that. That is why first thing tomorrow morning I will hand carry a complaint letter to the bank manager. This is not the way they ought to treat their clients and especially prospect clients. This is a government owned bank and here in this country those who work for the government are the most arrogant and the laziest employees I have ever dealt with and that is most of the time. Have you ever dealt with someone on the phone or personally who is like this? What did you do? I feel vindictive about this that I really want to get her fired. Sorry but she really made me feel bad and she left a bad taste in my mouth. I wouldn't have opened an account in their bank in the first place if the institution I am dealing with did not require me to open an account with them. I hope no one goes through like this anymore.
6 people like this
12 responses
@carmelanirel (20979)
• United States
9 Jun 10
I have this arrogant student loan officer calling me all the time for my sons college loan. This was between his dad and him, not me. Since they don't have my sons number, they call me. What REALLY ticked me off is when they first called and I told them he doesn't live here and no I don't have his number. Then they said, Well, I wonder why he gave us this number? I foolishly didn't catch it, but I know for a fact that my son didn't give it to them because this number is new and he doesn't even have it.. So obviously they are the typical loan sharks, lying to get to someone who I have no control over and when I told them that I can't help them and to take my number off their list because they won't get my son at this number, the guy hung up on me..so now when they call, I just put the phone down and let them listen to whatever is going on in the house..
• Philippines
9 Jun 10
Lol funny carmel because your story reminds me of an incident about another tenant in the apartment I used to live. That tenant rented the place before I did and she owe this lending company a huge amount of money. What she did was run off and not even bother to pay for her rent. So there was no knowing where she went. Nut this loan shark kept ringing the phone (the same number for the same apartment since it was owned by the building) I kept telling him I wasn't who he was looking and I was a new tenant. But he would not believe, one time he came unexpectedly and knocked loudly at my door and he was screaming all this gross words. When I opened the door and faced him he turned red in the face. All the neighbors in the apartment was watching this incident. I invited the man in without shutting the door and walked him all around the place to satisfy him that that woman was no longer around. The whole time he kept swallowing lol. When he stepped out the door it was my time to get even, so I told all the neighbor not to ever transact with his lending company because they are such brute beasts and told everyone that he was mistaken. Later that day I had the incident blottered at the police station. I sued his company and they had to publicly apologize for what happened and they paid me for damages. That rude employee was instantly fired. I still bump at him from time to time but he avoids my eye.
1 person likes this
• United States
9 Jun 10
Wow candy... You're braver than I am..lol
• Philippines
10 Jun 10
Hi Carmel, sometimes you gotta teach those mean people a lesson and give them a dose of their own medicine. That way they learn from their mistake if they are wise if not well, they land up in jail.
@sid556 (31005)
• United States
10 Jun 10
Hi Candy, I think putting the incident in writing is a great idea. Re-write it when you are calmed down so that it does not appear that you are the angry person. did you get the name of this employee? People that are rude and impatient do not belong working in customer service.
• Philippines
10 Jun 10
You are absolutely right Sid these kind of people do not belong to this kind of job. I wondered how they pass the test. Well anyway we all know how people put their best foot ( in this case her best double face forward) to land the job.
1 person likes this
@sid556 (31005)
• United States
10 Jun 10
Hi Candy, I work in the public and I've actually worked with some that are incredibly rude. What I've noticed is that when the boss is around, they manage to smile and put some sugar in their voices. I am willing to bet that the woman you spoke with was tucked in an office where no one could hear just how unprofessional she was being. When customers complain to me about various co-workers, I just direct them to the boss. People need to speak out against this sort of behavior. If enough people complain about a certain person than it can't be chalked up to a bad day.
@grayxenon (1306)
• Philippines
9 Jun 10
go on with your letter, incident like that should be dealt with my management, she is not supposed to be in the phone if she don't have the patience to deal with customer, imagine an educated person like you inquiring made him lost her patience already how much more of you are and elderly or not so articulate person. this government employees need to be taught a lesson, they don't realize that we taxpayers are literary paying them their salary, they should take civil service course 101.
• Philippines
9 Jun 10
Hi gray, do you work for a bank too? Would it be the same bank I mentioned?
@grayxenon (1306)
• Philippines
10 Jun 10
nope, but i had some bad experiences on a different consumer related company, that treats costumers off.
@dorannmwin (36698)
• United States
11 Jun 10
Yes, I have dealt with a customer no service representative that was just like the person that you were describing. The person that I am referring to worked in the customer service department of Target. I was trying to pay my credit card bill because I knew that it was due on that date but their website was down and I had lost my card. She had me so mad I was cussing her. You would think with a credit card customer that they would do everything in their power to keep them happy, but I learned on this day that it didn't work like that at all.
• Philippines
11 Jun 10
Hi girl, I have worked previously for a call center for a very well known VOIP company in the U.S and I worked on the last tier. Most people tend to cancel their subscription because of an agent's rudeness. Although there were cases that the customer's demands cannot really be met since we are not in the position to give more than what we were allowed. It is always frustrating when an agent is rude, they are suppose to be the company's asset not a liability.
• Philippines
10 Jun 10
Tell this to the bank manager; just hoping you remember her name and date and time you encountered this bad situation. Oh yes you mean a government bank? well it's not a new thing with government employees - I think most of the government employees are arrogant and rude. But not all. You're right, they're lazy too. You should report this and if I were you don't open an account with this bank.
• Philippines
10 Jun 10
Yes dear a government bank. I always have a very bad experience with them every time I go to their offices. Most of these people are rude and act as if they are part of the who's who. But in reality we know just how much they receive and it ain't that much most if not some of them. I do not mean to look down but all the time I noticed that they act as if they are somebody.
@MAllen400 (830)
9 Jun 10
I know we all have off days but if that person on the phone was having an off day she should have gone and had a break so that she could come back and behave properly to the clients. On the other hand it could be her normal manner and she should not be doing that job. Yes you should write complaining or telephone and ask for someone in authority and they will pass it on. One thing you will have to be strong about is that they might say they will dismiss her from her job. Say yes dont hesitate and feel sorry as they often do this to get you to back down. I hope you got her name. I must admit I used to not remember names or ask their name when I talked to people but now I always ask as soon as I begin talking who it is on the other end of the phone and not just their Christian name but Surname as well and dont be afraid to even ask them to spell it for you.
• Philippines
9 Jun 10
Hi Allen, This girl ain't backing down even if they try to tell me she will loose her job. She actually need to be taught a lesson she will never ever forget! I just remembered later this evening I have a relative who is a bank manager of another bank and ring him up. I gave him the name of the employee and I told him to never ever hire her. He also gave me a referral letter to that bank's manager so I would be entertained decently. Well see about this tomorrow.
@JOIEMARVIC (2342)
• Philippines
9 Jun 10
Sending a complaint letter to the bank is a wise decision. If you ave time you could personally go to the bank to be able to report that arrogant employee. I have a similar experience with a credit card agent. He was screaming on top of his voice about me not being able to pay my debt in time. I really got pissed so I immediately made a call to the HR department of the bank and also sent an e-mail to the bank. The bak conducted investigations. A few weeks later I have received an apology letter from the bank. The agent lost his job. It felt good. Some may think that I am bad for feeling happiness over someone who just lost his job. But I guess, those people deserve to lose their jobs especially if they could not handle it well. Besides these kinds of employees are liabilities to a company, so they are dispensable.
• Philippines
9 Jun 10
Hi Joiemarvic, Thanks for dropping by. I see that you are from the Phil too. Well the bank I was referring to is Land Bank I do not know if you have ever transacted with them. This is the only bank I have come across that has made me so mad. I've transacted with PNB and BPI as well as Union Bank but they are all pleasant and accommodating. Just this one bank. I never want to transact with them because I can see that their services are not that good. They only have 2 atm machine all over the city and their clientele has grown but did not make any initiative to add more so that the line won't be that long and people won't have to wait for ages just to withdraw.
@max1950 (2313)
• United States
9 Jun 10
i immediately ask to talk to their supervisor, then usually you get decent service. delivering a hand written or typed complaint letter is the way to go to get service. i feel the same way if they dont like their job quit and let someone who needs one and will do a good job at it have the job.
• Philippines
9 Jun 10
Ah yes Max the only way we see action taken is when you make it formal because I have an experience that if it is just a verbal complaint chances are there are no actions done by the management. So better take this route.
@BarBaraPrz (20747)
• St. Catharines, Ontario
9 Jun 10
...in this country those who work for the government are the most arrogant and the laziest employees... Is it any different elsewhere? Hope you get some satisfaction in this matter.
@syankee525 (6294)
• United States
9 Jun 10
i try not to not get upset, but instead i start having fun with them for real. they end up getting upset at me, if it was me and she was talking so fast i would be like ok take a breath and slow down, let try it again, but i would ended talking to someone else.
• India
9 Jun 10
yeah you are right. I think you ought to report this to that bank manager. or open an account at another bank.
@laniekins (4585)
• Philippines
9 Jun 10
I always dealt with that kind of employee personally and sometimes on the phone. I didn't make a scene cause I don't like confrontation at all. If only I can say what you just did then I will feel relieve. Most of this people are Government employee and some are from private ones. They think that they have the power to do that, if all employers fire them up I guess there will be no more attitude like this, they should orient or watch their employee out on how to deal with clients.