Should I file a complaint or at least write to All States?

United States
June 18, 2010 4:47am CST
I posted another discussion previously about All States rejected our house insurance. My mom was infuriated with their action, because we have been with them for over 12 years, and we never get anything from them. Also, the agent we were with wasn't so nice to us, whenever we ask questions. So now, out of blue, the agent called us and alert us about this rejection yesterday, and she didn't even tell us at what reason we were rejected yet. I would want to fight back. From All State website, there is a contact information where you can either write to their general office, or headquarter, or email them; that is where I want to file my complaint, and let them heard about the customer dissatisfaction. Also, they appeared on those social network sites like facebook and twitter etc...... I would alert the public how they treat the customers, along with the agent. Do you think that is enough of ammunition?
2 responses
• India
19 Jun 10
don't you have a ombudsman? for insurance related troubles. not that it would be of any help, .. as all are frauds... though. I am sad at the twist of events. Not that you need the insurance. But, at the way they all treated you !... I wish you all the best in your fight. But, I would say, .. forget it. and get on with it.
• United States
19 Jun 10
Well, as a long time customer to All State, I have my right to file a complaint, and let other people know about how they treat their customers. So, people won't get ripped off. That is how the game played out.
• India
19 Jun 10
i would still suggest you to just THREAT them about this. I have used this trick quite a few times.. All I do is, write a straight complaint, and address to the party, adding at the bottom of the letter: " Copy marked to The PRESS and The Legal Counsel to the government, for information and necessary follow-up and action" most of the time, it works. we do have consumer courts here in INDIA, where it is easy to seek redress.
@bird123 (10330)
• United States
20 Jun 10
Most states have an insurance commisioner. Search online and file a complaint. They will contact the insurance company and either fix the problem or explain the whys.