Do you have major problems with your telephone providers in your country ?

@suehan1 (4355)
Australia
July 12, 2010 2:42am CST
I just had to report a fault in my home phone as it was not getting incoming calls and it took me over 45 minutes to finally report the fault. I phoned from Australia and was put through to a Manilla call centre,the phone then cut out so I had to start all over again, back to Manilla and then after a 20 minute conversation with a member of the call centre there, I was then transfered to a technical person back here in Australia . I was fuming by the time I got off the phone and it annoys me that we are put through to call centres in other countries. What ever happened to good old fashioned service. Do you have complaints about your service providers?
1 person likes this
5 responses
@inu1711 (5288)
• Romania
12 Jul 10
I do have complaints about my mobile phone provider. There are a lot of places where I don't have signal from my mobile phone, even if the provider claims I should have signal all over the country. Unfortunately, one of these places where I don't have signal is my parent's house. I can never call or receive calls when I visit them. And it is very frustrating, as they live only 12 kilometers away from a big city.
1 person likes this
@suehan1 (4355)
• Australia
12 Jul 10
Thats bad .We get that as well, and it is at my mothers also.I can not recieve calls inside her house as there is no signal,but if I walk outside on the street I can get my calls, you think in this day and age we could get coverage anywhere.
@inu1711 (5288)
• Romania
13 Jul 10
lol That works for me, too. If I go up the hill behind my parents house, I can get my calls. But how many times a day should I climb the hill? I have other things to do, you know.
1 person likes this
@suehan1 (4355)
• Australia
14 Jul 10
That funny, you have to be a mountain goat these days just to get reception. lol.
@barehugs (8986)
• Canada
12 Jul 10
In Canada some Telephone Companies have stopped using Indian call centers. People here were very upset because the Indian accent is very hard to understand. Also in some instances the Indian telephone operator has no clue what you want. Whenever I'd call in, and get an Indian call center, I would demand to be transferred back to Canada. The Indian operator would get very angry, but he cannot hang up, and must transfer the call. When enough irate telephone customers do this, the telephone company will bring the call center back to home to the country where it belongs.
1 person likes this
@suehan1 (4355)
• Australia
12 Jul 10
Good on you guys in Canada, at least you can have your say and actually some one listens to you. Gosh I wish that would happen here. There is nothing more annoying than you can not understand the accent and frustrating because they can not really understand us as well.
• China
12 Jul 10
I never encountered this situation before . But I think it will let people get mad if meeting your same experience . The telephone providers sometimes bring his users a trouble .
1 person likes this
@suehan1 (4355)
• Australia
12 Jul 10
Yes it was really annoying to go half way around the world to eventually be connected to a technician here in Australia, I would like to change companies to a company with a call centre here.
@Aussies2007 (5339)
• Australia
12 Jul 10
There are no doubts that Telstra can be infuriating and its service sucks, unless you are lucky enough to get the right person to talk to. When I moved home last December, I spend hours on the phone being transferred from one department to another until I got the right person. The right person was the one who was prepared to listen to me and understand what I was saying. Talking to the previous half a dozen, was like talking to a brick wall. I had 3 problems with them during the last 7 months. But what I have found is that if you remain patient and polite, when you finally get the right person to talk to, they fix your problem and give you a rebate for your trouble. I got over $100 back from them. But living in the bush, I do have many issues with Telstra. Like I had been on Dial up for the past 4 years with a connection of 26kbps, while paying for 56kbps. And now I am on a farm. The farmer has ADSL in his house 500 metres from me. But I cannot have ADSL, because I am on an old phone line which they are not prepared to replace. Thanks goodness, I was able to get wireless. But while the connection is good, I am limited to 3GB download per month, while I could have had 12GB with ADSL.
1 person likes this
@suehan1 (4355)
• Australia
12 Jul 10
How did you know I was talking about Telstra.lol.It is so much of a hassle being transfered from one person to another and it takes you a long time to finally get some one decent to talk to.Thats a shame about your internet and that they are not prepared to put a new line in.I remember the days when you reported a fault, it took you no more than 5 minutes and you spoke to a real person.
@p3ks626 (6550)
• Philippines
12 Jul 10
There are problems but sometimes I dont care anymore cause its expected that they dont really do their services very well. Another problem we have in our country is the internet service provider that's not really good. Somewhat the same with the phone provider.
1 person likes this
@suehan1 (4355)
• Australia
12 Jul 10
I think it is a shame that we pay good money for our servies, but get very little service.They are trying to improve our broadband services here at the moment,so we get faster internet.I hope that happens.