limited access account

@indahfth (11161)
Indonesia
October 7, 2010 8:13pm CST
When I log in Paypal, I was surprised by the warning that my PayPal account has been limited access account. To overcome limited, I send a scan of my identity card, bank statements and bills. But the document, have not been able to overcome limited. Do you have like me? What do you do?
2 people like this
9 responses
@adhyz82 (36249)
• Indonesia
8 Oct 10
when iam early play in online business,i always play in many pc and offcourse had a different IP (internet protocol). thats why paypal block and limited my account...they are suspicious... so to overcome my problems, i send all my identity, i scan my "KTP", my account bank in Mandiri and BNI..wait untill 2 days, and done..
2 people like this
@indahfth (11161)
• Indonesia
8 Oct 10
I've done everything, but can not be resolved.
2 people like this
@adhyz82 (36249)
• Indonesia
8 Oct 10
really? i try to help you but how??
2 people like this
@indahfth (11161)
• Indonesia
8 Oct 10
I also do not know, I must ask you what kind of assistance?
1 person likes this
@Hatley (163781)
• Garden Grove, California
8 Oct 10
indahfth this could not have been the real paypal as the real paypal never asks for a scan of your idenity card, oh and bank statements someone is spofing the paypal id, surely you oh you did, bad idea as this was not from paypal you have been scammed for identity theft. when I got this message I alerted paypal and also deleted the paypal scam oh how i wish you had not given them your bank info. You need to get in touch withe your bank if it has not already emptied your account. never give info like that to scam artists.
2 people like this
@indahfth (11161)
• Indonesia
8 Oct 10
I am sure this is from paypal, because I can not do transactions, and when I login, there is a warning message from paypal to send the identity, bank statment and related documents.
1 person likes this
@CJscott (4187)
• Portage La Prairie, Manitoba
8 Oct 10
I agree with Hatley here. Always make sure your responding to PayPal, for sure, check email addresses, then use the paypal help ticket thingymajig, to direct questions, through Paypal.com only, not through email. Sincerely and With Appreciation.
2 people like this
@Ramaditya (1227)
• Indonesia
8 Oct 10
Well, did you do something which considered to be illegal by PayPal, like receiving money from unknown or untrusted sources? I haven't experienced it before, but perhaps you should check the log history. PayPal is not immune of hacker also, so check it out and tell PayPal that you are truly a legal owner of this account.
2 people like this
@indahfth (11161)
• Indonesia
8 Oct 10
I do not feel any wrongdoing. I will continue to try to contact Paypal, so my problem can be resolved soon.
1 person likes this
• India
9 Oct 10
Hello, I faced the same problem with Paypal. However, my restrictions were lifted after I sent the photocopies of my passport and identity proof. I think you should directly ask Paypal staffs about what you have to do to lift the limitation. Email them in the following id webform@intl.paypal.com and they will definitely respond. The problem, however, is that every time you send an email, a different person appears to respond. This makes the whole thing very confusing. The person who responds to your queries is often not the same person to whom you narrated your problems earlier. Still continuing the conversation will definitely help you in finding the solution to your problem. They are extremely paranoid about security which often cause immense trouble to the users. Thanks. God bless you.
1 person likes this
@indahfth (11161)
• Indonesia
9 Oct 10
I've contacted paypal. I'm waiting for a response from paypal.
@emine08 (1551)
• Indonesia
10 Oct 10
actually i haven't had an experience as you had indah but may be you can upgrade your account. have you ask the admin about your problem? maybe they can solve your problem.
1 person likes this
@indahfth (11161)
• Indonesia
11 Oct 10
I've contacted admin paypal, and I am now waiting for an answer.
@mturacom (632)
• India
8 Oct 10
I have also been in the same situation a year ago. My account was also limited by PayPal and even after submitting the documents I was not able to resolve it. I contacted them by email but their email support is one of the worst support I have seen. I think they don't even read our queries and just reply pre-typed message and don't even bother to answer our problems. Then I decided to contact them by calling their toll free number. I don't reside in the US so I used skype for calling them. I was surprised that my account was returned back to its normal status just after the call. I advice you to call them and hope the same thing to happen with you. I was able to access my funds and the first thing I did was to withdraw all my money to my bank account.
2 people like this
@indahfth (11161)
• Indonesia
8 Oct 10
Thank you, I will try to continue to contact Paypal.
1 person likes this
@diamania (7011)
• Netherlands
8 Oct 10
You got an email asking for more information right? Ask them what information they need. You can do this via mail or give them a call. I've had my first paypal account limited and banned because I had a very small debt. When I submitted them my ID and such they found out I was underage, I was at that time. So they said we can't deal with you, bye. Never had to pay the debt back hehe
1 person likes this
@indahfth (11161)
• Indonesia
9 Oct 10
I've contacted paypal. Hopefully, I immediately get a response. You are lucky, are not required to pay your debt.
@anurag3786 (6267)
• India
8 Oct 10
I think sometimes due to security reason this problem can happen. Because some sites ask us for submitting security answers and after giving proof we can able to access our accounts again. But I have never faced this situation in my life for limited access for any accounts.
1 person likes this
@indahfth (11161)
• Indonesia
9 Oct 10
Yes you are correct. Paypal also said that for security reasons.
• United States
8 Oct 10
My sister's ex put 700 dollars in his PayPal account once, and it was set to limited access. He had to wait a full month in order to have access to his money.
1 person likes this