Airtel ...they are really nice company :)

@eshaan (6193)
India
October 20, 2010 11:33pm CST
I lost 198 Rs just for nothing...I received a service message on my sell phone and I only wanted to view it, but when i pressed the middle button...something started downloading and when i saw that its taking long time i cancelled...similarly i tried to open another, and the same thing happened...and i got 2 msgs saying that I have been charged Rs99 each time for downloading those games...i was sad also irritated...i tried to speak to customer care...but it was night moreover a festival (Dusherra) in India...so everywhere computer replied...i got e-mail from net and i wrote to them...that i had no intention of loading games and I wish to get money back in my account...they not only replied to my mail but also refunded my amount ....how relaxed and happy i felt to get that money back...did it happen with you? ...you get the truly deserved money or thing which was yours with a little bit of effort...the same feeling i had when i got my refund from Paypal from a site that had gone scam...as I escalated the case...i think you should not lose heart and fight for your right and you get results...do u agree with me?
1 person likes this
7 responses
@paresh007 (155)
• India
16 Nov 10
I think they give you dussera offer! but good to see that they refund you your money!
1 person likes this
@eshaan (6193)
• India
27 Nov 10
thanx paresh
@MsTickle (24752)
• Australia
29 Oct 10
Congratulations...that's an excellent result...good on you! I've never had such a problem as that.
1 person likes this
@eshaan (6193)
• India
30 Oct 10
ya...i was happy to get that money back
@bounce58 (17550)
• Canada
23 Oct 10
Once I had some issues with my cell phone provider. I had a $500 deposit when I got the phone, but when my contract expired, they didn't want to give my deposit back. I talked to customer service a few times, to no avail. So I researched information about the company. I got the contact information of the company's CEO and some managers. I wrote everybody! I sent emails, and sent out post mails to everybody. Somehow my message must have gone through because I got a personal email from the CEO apologizing and giving me my deposit back.
1 person likes this
@eshaan (6193)
• India
24 Oct 10
that's very nice...after all ur efforts got you your money back
@psaju1 (36)
• India
23 Oct 10
ya even me hade some experience with Airtel, i love airtel for their help that they provide for their customer, I hade some probles and when I called them I got solutions for my problems, they respect their customer...
1 person likes this
@eshaan (6193)
• India
23 Oct 10
yes customer service is good, but you have to be very careful about dialing any number of their service...if you do it, the service gets activated and the money is lost
@Hatley (152618)
• Garden Grove, California
21 Oct 10
hi eshaan that was good of Airtel and I do wish more companies were like that. I once did a survey and because I had left my name and real address an online phone company charged my son's phone bill for some service that I had not signed up for at all. in fact I had said no I am not interested but they somehow changed my answers in the survey and had gone ahead and added this service to the phone bill,. My son after I had told him about the survey contacted the company and finally had at and t lawyer to tell them it was illegal to change answers in a survey just to promote their product so the other company did refund the extra payment and took our name offtheir list.I learned not to trust surveys done by some company s elling a service or a product.
1 person likes this
@eshaan (6193)
• India
23 Oct 10
good that you got the money back from the service provider
@shibham (17025)
• India
21 Oct 10
hi eshaan. was it airtel or another one? i have been with airtel for last four years and gprs for last two years. i had an experince losing 30 rs. but there was no company offer, i did some stupidity and lost those rs. have a nice day.
@chaitra001 (3280)
• Bangalore, India
21 Oct 10
Hi eshaan.. This is really great of Airtel people.. I never experienced these kind of things.. Good to know that they refunded your money.. I agree with you dear..
@eshaan (6193)
• India
21 Oct 10
yes chaitra...the amount of sadness i got after my balance being deducted...was less than the happiness i got after the refund