Can the right had speak to the left hand, oh wait that would be too hard..

United States
February 2, 2011 5:14pm CST
OMG, I was without internet for the last seven days. It appears that my upstairs neighbor had a different service installed which their service people erroneously took my ISP service line and disconnected mine for theirs, instead of running separate lines, a mock up shortcut. Okay, despite my hollering, it was not until day 7, that it all got worked out. In the interim, Customer service and technical support absolutely do not speak to one another. Customer Service telling me they absolutely cannot get anyone out for days, then technical support, does come out unbeknown to me and instead of fixing the issues hooks my line up to the neighbors service, which of course I can't use because I do not have a contract with theirs. Wait long story short, day six, I still did not have service, and at 6 pm I received a call asking if I loved their service performance today. Talk about horrible customer service. Now I have my service up and running and am told that I would receive a $2.00 credit.. What.. no I believe an apology should have come first and um.. $2.00 really.. They forgot that I work online and lost a couple web assignments due to their lack of stupidity..I am thinking I believe I deserve much more.. What do yo think??
5 people like this
22 responses
@carmelanirel (20979)
• United States
3 Feb 11
Oh wow, that stinks, 7 days without internet and they are going to give you 2.00 credit? So, 2.00 for a week, means 8.00 for a month? Well, my math might be wrong, but I think unless you are paying 8-10 a month for internet, (if you are, please let me know through whom,) then they should give you what it is costing you per day without internet..
• United States
3 Feb 11
I pay $70 per month and that is where I was initially upset and told them to take the $2 you know where. As I told them my calls to them were running me higher. But you are right as that was my first thought was a per day service versus the full month. It was such a nightmare as this is now the second time I am without, as the last time I was down for four days. The worse is the I don't know what to tell you, Ugh that got me steamed and fired up with them.
2 people like this
• United States
3 Feb 11
Ok, that's 2.00 a day and you missed 7 days, I say they we you 14.00 dollars..
• United States
3 Feb 11
LOl I will be fighting for at least that.
2 people like this
@Lakota12 (42684)
• United States
3 Feb 11
yes I think you do and I think that the other company that did that should pay you for a months service
1 person likes this
• United States
3 Feb 11
You are right they will not hear the end of me today, as it is so absurd that they feel $2 will compensate for a week of loss. While I pay $70 a month, so at least they need to divide that by weekly and compensate. These company employees are so wrongly trained as they truly do not speak to one another.
@Lakota12 (42684)
• United States
3 Feb 11
Thats true and they say they are putting it down in your account in notes. and then to you might get a tech that doesnt understand your english I always ask wehre they are located for I get so many forign sounding people.!
• United States
3 Feb 11
LOL, Lakota when I get someone that I know will not understand I always, says I believe you are doing a wonderful job, but I must hang up now so I can call back and get somebody on the line who can understand.
@thesids (22358)
• Bhubaneswar, India
3 Feb 11
Hi GF Welcome to MyLot
@thesids (22358)
• Bhubaneswar, India
3 Feb 11
Ok, that was for the new Avatar that I could not resist watching... really. Now the discussion...(otherwise some of these people would say I was not responding to the discussion and not having the mylot spirit) Well, that is customer service for you... and I am feeling somewhat happy that my customer service people are not much different... I believe they all read the same books and pass the same tests before they get to those chairs It is finally great to have you back and the new Avatar will keep me more interested(cant resist it... I told you na...)
1 person likes this
• United States
3 Feb 11
Hi thesids, So you like Wendy's make-over..lol.. .with all the time on my hands I was able to make several versions of her. Oh my goodness thesids this was quite an experience for me. Shame how I am so dependent on my internet, as it is my only way of earning these days. It certainly gave me sort of a life changing experience whereas although I have had no choice but to work online these days, it brings to mind that I have to do something else also. Lord knows I am trying to get an offline job but employers do not want to hire me as they say I am way too over qualified. So unfortunately I have to do something even if it is the lowest possible type of job as see I lost a few assignments due to my downtime and now I also will not get future work with those companies. This is going to be a very difficult month for me, to top it was already bad, but now it will be even worse. I believe you hon, when you say it is like they read the same book of training. LOL, it was to the point that when I would get on the phone I was becoming this angry mean woman, the first thing I would say is keep the apology as it is doing nothing for me. I am getting on the phone in a couple hours and see what I can get them to compensate me with as my monthly bill is $70 so their $2 will not cut the compensation of a full week. Something funny as when I was calling on day 3 with no service I was immediately switched to the billing department so I can make a payment. I told them make a payment for what, as I have no service. Crazy huh, well at any rate I will continue to remain positive and continue to psyche my positivity in thinking that things happen for a reason.. Let's continue with the hope that this was suppose to be a better year.
@thesids (22358)
• Bhubaneswar, India
3 Feb 11
of course the Wendy's make-over is still keeping me busy For the customer care... They will be that way for so many more years For being positive that is the only way we can keep ourselves going. And there are more benefits that way. For those who think you are over-qualified, why dont you try out this (it works fine here and maybe it can work at your place too) - provide just what is needed in your resume nothing beyond that... Example - if I was applying for a post say PHP Programmer, I would just keep the things that a PHP Programmer should know going by their requirements (if it says a higher experience, I would provide them with my info about Wordpress, Joomla etc too) if not than I am a simple programmer, how is kind of a fresher
1 person likes this
@MsTickle (24980)
• Australia
12 Feb 11
What a schamozzle! Absolutely they should reimburse you for more than $2.00. Don't hold your breath though I think.
1 person likes this
• United States
12 Feb 11
Indeed it was a nightmare as I was down for the seven then two more days due to the winter storm. I fought until no end with them, as my self employed online assignments got canceled due to no internet. I finally got back up and running and all I got was $20 credit in the end. It appears customer service these days are not a priority, and as a customer we have have no choice as it is the only internet service allowed in our building.
2 people like this
@MsTickle (24980)
• Australia
12 Feb 11
They have us over a barrell. Our choice is clear...choose Internet connection OR NO internet connection.
1 person likes this
• United States
13 Feb 11
LOL, we are sort of at their mercy..
@se7enthbird (8328)
• Philippines
3 Feb 11
wow you changed your avatar. you always manage to put something cool. well this has happened to us after the flood last year. all lines were damaged and they need time to change all the wires and stuff like that so we waited. after a month my wife called the company and they told her sorry they still need more time. after a month again she called again and she heard the same reason. after a month again shecalled still the same reason. after four months of waiting we got a bill stating that we already have an internet connection one month ago.... WTF! that can not be possible for the connection here at home was wet with the flood too. so my wifeangrily stormed in at their office and just told them to cut the connection. lucky you, you only had 7 days of no internet.
1 person likes this
• United States
3 Feb 11
Wow I can't imagine what I would do if I had to wait months. In fact because I only earn online there would be no point in getting the service back and running as when they finally finish I would not be able to afford to pay for future service, lol... Amazing how the companies are nicely running and something interrupts it and we are made to simply wait. Glad you were able to resolve it but to have had to wait so long that is unbelievable. I understand that at times we have no choice but to wait, but funny if we cannot pay for our bill, poof they will disconnect.
• Philippines
3 Feb 11
we did not pay for it for we did not used it. during the times of waiting we are on a pre-paid service. we buy everyday a load card just to get a connection for most of my relatives and a few relatives of my wife are abroad so they will worry if we can not be seen online. it sucks when companys make you wait... but its okay. whats not forgivable is they let you wait with nothing.
1 person likes this
• United States
3 Feb 11
Yes that is the worse part of it all, is the wait with no uncertainty.
@mtrguanlao (5527)
• Philippines
3 Feb 11
Hello dear friend! Honestly,I've experienced like that of yours and it took me 6 months before they've done their work,can you believe that??!! Well,I somehow understood their situation because their lines were really damaged by the super typhoon we had in our country and the entire community was really affected and all of the lines and net connections are down. What I did was I applied for another line temporarily as I can't live without the net for a day,lol! Good thing I applied at once 'cause I didn't know it will take 6 months for them to recover their lines. But when they called and asked me if I'm still going to continue with their service,I said yes,lol! Their service is far more good than the one I applied for temporarily. The $2 they're going to give you is really not enough,lol! You better demand for a higher credit,hope they'll listen to you..as if! See yah dear friend!
1 person likes this
• United States
3 Feb 11
Hello my sweet friend. Six months, oh my I would have gone nuts. The seven days were really hard, especially with the winter storm we are experiencing as I was forced to be bored out of my mine. Not to mention the fact that I was not earning. Wow the six months had to hard for you. I can't even imagine that for me. I will be calling them today as it is yet too early but I will be getting on the phone with them today and they have explaining and crediting my account. My intention is to scream if necessary as they think they are going to charge me for someone elses mistake. This is wrong because I have done nothing but make sure they get their $70.00 per month. Wish me luck my friend.
1 person likes this
• Philippines
4 Feb 11
Goodluck my dear friend! I was thinking of changing my avatar too 'cause my dearest friends (Sids,Vidh and You)have already changed it,lol! I will look for the latest pic of my daughter. Have a great day dear friend!
• United States
4 Feb 11
Yesterday it was down again and the whole area in my neighborhood is affected. This is killing me as I have online assignments I can not get to. So I just tested and I am up, but funny I just called the company and they say we are still down. So it is not working properly as my speed is suppose to be fast and it is like a turtle. I simply think they are not sure what they are doing. So it has been a nightmare over here with power outage and severe snow storms. I do like your daughters avatar.
• China
3 Feb 11
There are always things that we don't want happening to us!The more you give in,the more you deserve.Do be careful later!
1 person likes this
• United States
3 Feb 11
Hi Oldsix691418 and welcome to you to myLot. It is not how life is, when it is not one thing it is another and always when we least expect them to happen. It was quite an experience and very frustrating. Unfortunately I lost my assignments because of their error so I will be calling them tomorrow and once again voicing my opinion. As $2 will not get me far.
1 person likes this
• China
3 Feb 11
Do it and you will win.
1 person likes this
• United States
3 Feb 11
I will do my best, and hopefully I get more then the $2 as it does cost me $70 just to have a month service. Thanks for stopping by.
@devijay78 (1575)
• India
3 Feb 11
Hi hardworkinggurl. Nice to see you after a very long time. Oh the woes of getting a service repaired or installed! Be it phone, dish tv or internet connection. All are the same everywhere! It must have been very hard for you to not think about the projects you missed and the amount of money you lost because of that. And I don't blame you for getting all worked up because compared to what you lost, $2 is a pittance. Hope you gave them a earful and a piece of your mind. Glad that your internet is working again. You know the situation in India is much worse. We have to threaten them with legal action every time they goof up and people still don't bother about their customers. Hope to see you more often here.
1 person likes this
• United States
3 Feb 11
Yeah I threatened with the Better Business Bureau and it got them to finally get us up and running. Terrible how these are paid services right, not like they are giving us anything for free. Sorry the situation is a lot worse by you as I cannot even imagine going without longer then I did. I was at a point where I was ready to start talking to the walls.
@devijay78 (1575)
• India
5 Feb 11
Suny51 - thanks for the suggestion. I have vediocon d2h at home and their service is not bad either. But I guess it depends on which state I am in. In Andhra, the service was horrible. But in Tamilnadu, it is much better. They are very prompt to attend to complaints. hardworkinggurl - That would have been a very bad situation to be in - talking to the walls. Hope you are out of it now.
@bounce58 (17526)
• Canada
8 Feb 11
Short of your right and left hand talking to each other, I'm sure that customer service centers also don't talk to each other. Specially if they are from different departments, different companies, and on different countries. And I'm sure that they don't understand what 'on-line work' is. Sorry that you lost income for a few days, but glad that you're back online. Yey!
1 person likes this
• United States
8 Feb 11
It is funny though as I received a call saying how did I like the technicians visit. I told the representative, can you look at your notes and tell me when the technician came by my home. It was then he saw oh wait "my bad". I thought geeze how sad that they not only waste time but also irritate us as customers. Thanks I too am glad I am back, now I have to start from square one again, as I lost several online networking assignments which do not allow me to look good reputation wise. But unfortunately those are some of the bad breaks in life and I will continue to move forward.
1 person likes this
@Humbug25 (12551)
3 Feb 11
Hi there hardworkinggurl $2.00 I would have felt insulted by that! Such bad customer service too. You certainly deserved more than that and I would have told them so too! I am sure that if you had told them about your loss of earnings and how you are now considering changing your ISP they might have been a bit more grateful of your patience and been a bit more generous.
1 person likes this
• United States
4 Feb 11
Yikes well now our service is comparable to dial up, it has been this way all day, where as we are getting load failures for hours on end. Now apparently there is an outage in the entire area. Boy oh boy talk about bad service. Unfortunately in our building we can't go with a different service. So something we have to re-consider about living here long term.
@dawnald (84146)
• Shingle Springs, California
3 Feb 11
Did you love their service?
1 person likes this
• United States
4 Feb 11
I hate it so much right now as it has been like dial up all day and I am getting like two hours of time out in between. Now there is an outage in my entire area. Bad part is that our building only allows this service, something to do with the wiring. Ugh..
@megamatt (14329)
• United States
3 Feb 11
That reminds me of when I got my new computer a few months ago and the joy it was to get the Internet hooked back up to it. The box was still working, but for the old computer, which was pretty much toast. Trying to talk to these people and to get them to understand the situation and for them to get what they needed to do together was like pulling teeth. The person that built my computer even tried to explain it to them, because I was about ready to lose my mind and say some things that I don't think I can print on this website. And only two dollars! For a week that is absurd. At least they could do is make the next month's bill free(which in my case, my ISP did in the incident I just discussed, one of the free things right). Customer service, it makes you wish they invented some kind of device to strangle someone over the phone sometimes. Service is really a poor way to describe interactions with these people.
1 person likes this
• United States
3 Feb 11
Absolutely as their Customer Service really is horrible. I am not in the clear yet as although they got us up and running finally on day seven, we are dealing with really slow load and time outs every few seconds. Ugh.. I will be demanding more then the $2 when this nightmare is over. Sorry you went through that also as it is such a nightmare.
@dragon54u (31615)
• United States
3 Feb 11
I would certainly not settle for $2!! Also spread the word about their stupidity and apathy--post on Yelp, complain to the Better Business Bureau (that will get you your money!) and by all means let them know what you plan to do! Lost wages are a legitimate claim and you're entitled to them. You know, most of these big companies that are doing poorly right now could make a lot more money if they had some decent organizing skills.
1 person likes this
• United States
3 Feb 11
Hi dragon, Yes I will be speaking to BBB today, I was not thinking about yelp so thanks for that as I will certainly look into it. I will take it as far as I have to as these people have absolutely no customer service skills. Employees who literally are earning to a sense without doing anything. While I am typing this I am on hold as I get a call just now confirming an appointment as they think I have no service. Unreal how they still on day nine one department does not speak to another. This is why rates for services today are so expensive as they are a nuisance and waste so much time and money going in circles. At the very least they can pro-rate and credit the full week, as my $70 per month certainly does not add at $2 a week credit. You are so right about the lack of skills as I would have been willing to pay for the service being escalated instead of causing me to loose out like I did the whole week.
@louievill (18981)
• Philippines
3 Feb 11
Oh, no wonder it was like I was missing something, thought you just switched avatars and got your self an off line job after your last response on a discussion I started. Anyway in my country people tend to be more passive, most of the time they would just accept what is dished out to them cause internet providers are owned by big companies so you really do not stand much of a chance. I do understand that it is much different there, where people demand more freely on their rights and a better chance to get just compensation for just about anything, Good luck on your decision HWG and wish you the best on your online work.
• United States
3 Feb 11
I actually went nuts and ballistic as I live off my independent contracting gigs and lost a few due to the internet outage. Well it is like the phrase water under the bridge, however they are going to get a earful in the morning as really if they only communicated a bit more properly I could have planned a bit differently. But I did miss myLot also as I was ready to start talking to myself and could swear the walls were going to respond.
@bunnybon7 (36910)
• Holiday, Florida
3 Feb 11
you certainly do. explain to them you lost a lot more then 2 bucks. besides is that all they charge you a week? they need to take that week off your bill plus pay you what you lost. or i would tell them i should get the neighbors service which obviously is a lot better.
1 person likes this
• United States
3 Feb 11
I am finally laughing over here, as believe me I do not have blood pressure issues but the way I was acting you would have believed I did. I am getting them on the phone tomorrow and they will not hear the last of it as even the amount of time I spent on the phone with them, is going to cost me way more then that. I will certainly tell them tomorrow that maybe the neighbors service would be better. Thanks for the idea.
1 person likes this
@GardenGerty (100504)
• United States
3 Feb 11
I knew you were missing, but I thought it was the bad weather. Is there some kind of "on your side" television show with a local news channel. If so, I would call them and tell them what happened. They will get some apologies, I think, or they will broadcast the names of the two internet service providers so that people know what they are up to.
• United States
3 Feb 11
You just reminded me of my dear ole friend on channel 2 who is great about digging into this sort of news..hmm now I am really going to work on that one. To top my issue of no internet, we are under winter storm, right now it is almost 5 feet high, and still coming down. I kid you not that if I went one more day without it I was ready to start talking to myself.
2 people like this
@coffeebreak (17820)
• United States
2 Feb 11
Best you can do is throw a fit, tell them of your loss and ask what they are going to do about it...insinutating a month or so of free service to compensate you. IF not, maybe threaten to go to another carrier and if still nothing...make the choice yourself...stay or leave them. I have found that people just don't know how to do their jobs anymore. I swear, the simplest things/jobs...and completely fouled up and I who knows nothing about what they are doing...figure it out and tell them how to fix it. IT is just getting worse. My husband paid a credit card off....called to get the exact amount sent it in and they sent the next statement saying he owed 21.22! He called them about it saying they gave him exact figure, what's up with this amount? IT was the billing cycle issue, so he paid it right there over the phone from the checking account. Month later, he gets a bill for 2 cents!!! Yes, 2 cents! He calls them again and they don't know up from down, then he later gets a check to reimburse him the 2 cents! Can't wait to see what next month statement says!
1 person likes this
• United States
2 Feb 11
Oh gosh I was having tantrums over the pone daily.. Somehow they absolutely did not care. To top we began a winter storm yesterday of 2 1/2 feet snow, and still coming down 2 - 3 inches per hour, so no workers were out in the field. Funny thought I get that call last evening asking me how the service call went. You best believe that beginning tomorrow morning, oh which by the way, according to their records I still do not have service and they are coming out tomorrow morning, I will be giving them a piece of what is left of my mind and they are not passing the $2 buck excuse. I lost some really great paying assignments because they could not get their act together. We are not new to their service, have been with them for 4 years, so no I am sorry is going to cut it. I have records of each person I spoke to and will contact the BBB as where is Customer service and satisfaction. Gee the things we do and certainly not for free.
1 person likes this
@KrauseHome (35341)
• United States
13 Feb 11
Wow!! That almost sounds like what happened with us. We do not have Home phone service, but for some reason because our neighbor next door tried to get Qwest for home phone service, and it was not working, they had to hook a wire from their place to ours. They told me it was only going to be a week at the most, and last we knew, the wire was still there. Probably a good thing we do not have Phone service besides our Cell phones, but it can be unreal sometimes of the lack of service these days.
• United States
13 Feb 11
Isn't it something how Customer service today is so casual. I get tired of hearing we are sorry ma'am and then nothing happens. Well I was so upset to say the least, but it only caused frustration on my end to no end. After a long battle with them it took nine full days, I lost several online networking assignments and will not gain any further from those due to this mishap, of course my ISP customer service reps did not care too much of that but what else can we do, except dust off and keep trying. Amazes me on how some service reps can do such a poor job yet remain employed for years to come, while good hardworking people can't even find jobs. So unbalanced.
@KrauseHome (35341)
• United States
13 Feb 11
AMEN to that one. I can remember some yrs. ago having a Bill I had fallen way behind on, and personally most of the people were not nice at all in trying to help me. I can remember having one who was so horrible I requested to talk to her Supervisor and went on from there. I just only hope they did something about it, but I doubt is since I am in customer service myself helping people get cabs, and see time and time again people yelling at the customers and even cussing them out to have it just be tossed over someone's shoulders like no big deal as well.
• United States
15 Apr 11
I finally did get my recent credit from this whole situation and they finally credited me $79 bucks for the nine days of lack of service. Although it does not compensate for the major loss of assignments it cost me. I might say that my persistence with them cause them to mess up yet their books because I really should not have gotten such a huge credit, but I guess I screamed enough to get them further confused to have gotten it. lol
@JenInTN (27565)
• United States
4 Feb 11
I have been wondering where you were at and yes..you should get more than a stinking two dollars. That's crazy! You pay a lot more than that for service and they insult you by offering you that. I would be mad too. I might even make a list od losses and send to them..lol.
• United States
4 Feb 11
What a mess Jen, I was completely down all evening yesterday until now. Funny I just called them and they say my whole area is down, but I am able to log in. Still very slow, almost like dial up..The departments are not speaking to one another as they have sent two guys and they keep hooking up my line to the wrong companies. UGH... What a nightmare for me, as my online contracting assignments are suffering. I have lost a few already due to this whole mess. The upped the credit to $15 but still I have lost a few hundreds because of all their mess. So I am awaiting for them to fix the entire mess and then I will complain to the BBB and their main office. I have a log of all that has transpired to back up my complaints. lol
@JenInTN (27565)
• United States
4 Feb 11
Good for you for documenting! That documentation can go a long way. People don't realize how important it can be to do that sometimes.
• United States
5 Feb 11
LOL, I am still documenting as finally the service was up again today but since I have had time outs for two hours at a time, and now am getting it about every 15 minutes. They are finally sending a technician out on Sunday but until then I am not able to do any assignments so I had to cancel them. Sadly I am dependent on the net to earn but it is what I have to do for right now. Thanks Jen, take care.
@Lore2009 (7389)
• United States
4 Feb 11
Nice new avatar! That sucks! If they're going to pay you, they should pay for all the money you lost from their lack of service. I wish companies were more close knit so that people will know what's going on. Since they're so big, we always need to repeat what the heck is going on. What did you tell them when they asked about their performance on day six?
• United States
4 Feb 11
I told them your service shucks! , Today we have had worse then dial up type of service as now apparently there is an outage in our entire area so we are getting page load failure for hours on end. I have on the phone with them so much I figure I am spending more on cell costs. lol. We do not have a choice in this building with regards to changing service. So we will be reconsidering our living arrangements soon. Thanks for the avatar comment, with the additional time on my hands I have been playing with photoshop quite a bit as I have starting to feel like I should be talking to myself and scared I might get a reply.
@Lore2009 (7389)
• United States
6 Feb 11
Oh you make you own avatars? Coool! That's unfortunate that you're building doesn't support better servers... that's what sux about complexes.
• United States
6 Feb 11
Quite unfortunate indeed, and yes I will be searching for sites where I can offer my services with all photoshop skills that I have. Thanks