Tight-fisted costumer...

Philippines
March 22, 2011 3:08am CST
Last night, we had a customer. She wants her computer to be reformatted. She wants windows 7 to be installed and some other softwares. I gave her the price as to how much would it be. She asked if she can haggle, so I said yes. When we agreed with the price, she had so many requests. I felt irritated because she wants her computer to be done as soon as possible. So I told her, if you want your computer to be finished ASAP, I guess let's revert to the original price. Some people are really tight-fisted. They are not thinking that the service that they want is not that easy. I am not tight-fisted specially if the person giving the service is worth to be paid well. I told her that she can ask our previous customers how much the real price is and even as other computer technicians. It is just so hard to deal with this kind of customer. Good thing, my patience is to the nth level at that time. If you are in this situation, what would you do?
1 person likes this
5 responses
@jennyze (7048)
• Indonesia
22 Mar 11
Customers have the rights to bargain and haggle and nagging, too. I am that kind of customer. But when I know that I cannot go lower than what I got, I surrendered. It's just another art to practice.
• Philippines
22 Mar 11
Thanks Jenny! I will try to practice that art.
@jennyze (7048)
• Indonesia
23 Mar 11
It's often entertaining. Sometimes I have to use flattery: Miss pretty, are you sure you cannot go lower?
• Philippines
23 Mar 11
ahahahaha! I have to wear a mask so people won't see my face to avoid flattery. kidding
@ptower76 (1619)
• United States
22 Mar 11
I think I would do just what you did. Since customers are the foundation of that type of business or business in general for that matter, sometimes we must tolerate those difficult ones. Bottom line is that we can please some of the people all of the time and all of the people some of the time, but we surely will not please all of the people all of the time. We have to simply not take these things personal or we will drive ourselves insane. lol. Good luck.
• Philippines
22 Mar 11
Yeah, right! So I took a deep breath and collected all my patience. Because I don't want to become insane. hahaha!
@ptower76 (1619)
• United States
22 Mar 11
Well, I can tell your good with customers because it is very important when dealing with customers to have a good sense of humor, and it seems you have that. The rest will come with experience and you'll need that sense of humor when dealing with the many more difficult customers that will be entering your shop in the future. lol.
• Philippines
23 Mar 11
haha! Thanks! I will keep that in mind :)
@uath13 (8207)
• United States
22 Mar 11
I'd have just told here there would then have to be a rush charge. As tight fisted as she sounded she'd have probably passed.
• Philippines
23 Mar 11
Yes,she did
@mantis36 (4238)
• Philippines
3 Jun 11
explain to that customer that having a patience to wait until finish is a good foundation you will get.... if i fix this as sooner as possible, then you are only wasting your time, money, food, energy because you have to go back here again soon because the job that i made have no foundation.... because the service is fast... how can you expect good flavor in a recipe to cooked for only 2 minutes? rather than cooked it for 30 minutes?
• India
29 May 11
Hello my son has a computer repair shop he too faces such persons, they will eat your head, want to get it repaied on the spot and very reluctant to pay the charges Thank you so much for sharing Enjoy life to fullest. ENJOY THE SUNDAY Professor ‘*^Bhuwan^*’. .