Have you ever worked at Pizza Hut or any fast food chain?

United States
March 22, 2011 10:40pm CST
We often complain about the terrible quality of fast food chains, but let's offer the perspective of the workers. I worked at Pizza Hut part time for just two months, and it wasn't anything terrible like child labor or anything, but it wasn't something I would want to do forever. Here is my experience: First, we had to read the same sheet of paper every time we picked up the phone. Something like "Thank you for choosing Pizza Hut... would you like to hear the specials?..." Then the manager would always tell us not to eat the food but he would always be stuffing his face in the kitchen with a bread stick. Our other jobs as customer service representatives were to fold the stacks of pizza boxes, clean the tables, bring orders to those who were dining in, take orders from walk-ins, and make the wings since the cooks were often busy with the pizzas. It was often difficult to take orders because there were only two or three phones, and just two computer systems to take orders. At night, we would get much more than two calls at a time in addition to the walk-ins. People who walked in were always really pissed off because it would take a while to get their orders in between calls. Also, people would complain about wanting to change the channels on the tv, and cause a riot because the pizza place was a popular location for birthday parties. It was a lot to handle for workers who were often high school kids.
1 person likes this
9 responses
• Philippines
24 Mar 11
I've worked in a fast food chain when I was younger. It's a tough job but I enjoyed it so much. I'm a party assistant there, having 100 guests per party is not an easy obligation. I'll be the one to order their cakes, their giveaways, their food should be served hot, I'll prepare games and nice musics for them. ahhh, it's not easy but the guest sometimes doesn't appreciate it.
• United States
25 Mar 11
Wow serving 100 guests must be crazy! I would never survive there.
• Philippines
25 Mar 11
Hahahhaa!I'm getting really crazy sometimes but the fact that I see the satisfaction in the eyes of the celebrant, It's already a big relief to me.I'm enjoying the party and I'm making somebody's party happy too.
• United States
25 Mar 11
That's a difficult responsibility, I hope you are getting paid well for it.
@trruk1 (1031)
• United States
23 Mar 11
I never worked for a chain but I did run an ice cream counter and later a deli. Mostly I liked it. I made great sundaes and sandwiches and people left smiling.
• United States
24 Mar 11
that sounds like a nice place to work. I think many people are more comfortable and open with local food places. They're more likely to consider them as neighbors rather than "Pizza Hut" or "the fast food place".
@trruk1 (1031)
• United States
24 Mar 11
Sure. I had regular customers, some of whom I knew by name. One young woman was thrilled when her turn at the counter at the ice cream shop came, and I placed a hot fudge sundae with nuts and a cherry, made with strawberry cheesecake ice cream, on the counter before she even asked. I knew what she liked. Customer service like that is not common in chain restaurants.
• United States
25 Mar 11
definitely not. although the last guy I ordered pizza from tried to fit in a friendly conversation before being overwhelmed by more phone calls!
• United States
23 Mar 11
I worked at a McDonalds as a teenager for about a year and although I would not want to go back to that job it would not be the end of the world. I learned a lot about dealing with people, money and authority as well as food safety. I do know someone who did stay on after high school and continued through college and is now a regional manager and making very good money not to mention they helped pay for his schooling. I also worked at a full service gas station as a teenager and I have to say although I have moved on in the world to better paying jobs it is still my favorite job I ever had. It was easy, social and I was outside all day one of my favorite things to do!
• United States
24 Mar 11
It is a good job to have as a young adult, and even better if they can move on to a managerial position. That person must feel proud that he stuck to it.
• United States
25 Mar 11
Actually he's quite cocky about it..lol but he earns good money and when you get that high up very good benefits.
• United States
25 Mar 11
yeah, when people make a lot of money at a young age they get like that.
@celticeagle (118255)
• Boise, Idaho
23 Mar 11
I worked for Burger King in the late 80's for awhile. I cut vegetables, prepared things for the rush, did clean up, and helped out where ever I could. I worked about three or four hours that many days a week. I rode the buss with a young man who had Serebral Palsy. He was fun to chat with and work with. Alot of young people worked there. They were fast and I rarely had to do their jobs.
• United States
24 Mar 11
Burger King seems to have better service than Pizza Hut, from what I've seen. Sounds like a good experience.
1 person likes this
@celticeagle (118255)
• Boise, Idaho
25 Mar 11
It was.
@keshia2007r (2886)
• United States
24 Mar 11
I know what you mean. I've worked fast food before. And I've visit a Pizza Hut where i've experience a long wait just to take my order. It is frustrating and i'm sure its even frustrating for the workers. But I use to work at Wendys that was my first job. Hey, you have to start somewhere right? But that wasn't my most proud job. It was fun at times because of the people i use to work with. But what we call rush hour wasn't pleasant at all. Rush Hour was lunch time, and thats when everybody showed up. But now i'm completely out of working at fast food chains. I'm else where, but i do have an appreciation for those people how do work in fast food. I'm more patient because i know what they have to go through. So working there i've grown, my patience has developed. At least I can say that about that crazy job. lol
• United States
25 Mar 11
Working at a place definitely makes us appreciate it's services. I don't even order Pizza Hut anymore because I don't want to complain if they get my order wrong!
• Canada
24 Mar 11
In my opinion, any job can be alot to handle for a student in high school. Along with their job, they have up to 2 or more hours of homework and studying per night! Not to mention any extra ciricular activities they may participate in. However, a job in highschool can teach teens about the value of money.
• United States
24 Mar 11
True, high school students seem to steal those fast food jobs because they are willing to work minimum wage.
@kheydia (883)
• Philippines
24 Mar 11
Hi, i see you do had a lot of work there, maybe you should suggest your concern to the management, and hire more employee for faster services. . I never experienced to work at fast food chains, but i always wanted to try, but i never had the chance to. Good luck to you.
• United States
24 Mar 11
I don't think many employees would come asking for the job when we only got paid minimum wage. I was out of there pretty fast.
• United States
23 Mar 11
i had worked at a taco bell for 7 years everything was going fine until i got transfered to another store in the same town i was a general manager for the company but ended up being partner with the laziest manager in the whole company i would do my job and he would take credit for it the crew in the the store were being harrast by this guy and for some reason there were always arguments about the schedules and for some other reason i will always close the store at 2am get home at 3am to be back at the store at 8am cause he will no close the store or work week ends unvalivable so what i did at the end was not show up on a thursday and had him work all day and night that day and had him work never again did i go back to that horrible place
• United States
24 Mar 11
wow those were long hours, i would never want close at 2 am!
@lynnemg (4539)
• United States
23 Mar 11
I worked at Hardee's when I was a jumior and senior in high school. I worked in back where the food was cooked. Aside from helping to fill the orders as they came, I also had to help make sure that everything was clean and stocked. Once a week, we had a truck come that we had to unload, check and put away. I also had to fry a lot of chicken. I worked most weekends, and Sunday was a big day for that. I would easily fry 30 trays full of chicken and each tray help 48 pieces. I can not remember very many unhappy custormers ever coming into the place, and the managers were easy to get along with. At times, when I was working with someone who was not as motivated as I was, it would get a bit difficult to keep up with the orders and get everything finished, but for the most part, it was a good job experience for me.
• United States
24 Mar 11
Lucky you didn't have mean customers! I guess you had the work load in control.