Suggestion required for paypal dispute.

@knrsekar (1009)
India
April 21, 2011 12:24pm CST
Hai members, I filed a dispute with Paypal against a ptc site two days back. Today I got the mail from paypal as follows: We are currently investigating your complaint that you never received the item you purchased on xxxx(date) from YYYYbux.com Transaction details Seller's Name: Site name Seller's Email: mail id Seller's Transaction ID: XXXXXXXXXXXXXXXXXX Transaction Date: Date Transaction Amount: $.----- Your Transaction ID: XXXXXXXXXXXXXX Case Number: XXXXXXXXXXXXXXXXX Buyer's Transaction ID: XXXXXXXXXXXXXXXXXXXXXX The seller has responded to our request for tracking information. We haven't confirmed the tracking information yet but wanted to share the seller's response with you. Tracking Company: Cannot Provide Tracking Tracking Number: -- If you have received your item, please cancel your complaint by clicking the link below:LInk to the disputed transaction. If you still haven't received your item, you don't need to do anything. We will review the information submitted by the seller, and this investigation will continue. We'll notify you as soon as we get more information about your case. Yours sincerely, Protection Services Department PayPal I am not sure what to do next. I entered into my PP account and checked the open cases. Against this dispute, I have a button "RESPOND" under 'your action required". If I click on the respond button its redirecting me only to the same dispute details. I don't have any text box or anything to respond. Though it has been mentioned as that I need not do anything, I am confused with the "RESPOND" button.How to proceed? Is it must to respond to this case? Please guide me.
2 responses
@owlwings (43915)
• Cambridge, England
21 Apr 11
It clearly says "If you still haven't received your item, you don't need to do anything.", so the answer is, "Wait!"
1 person likes this
@knrsekar (1009)
• India
21 Apr 11
Thanks for the suggestions...As you told, I don't have any other option other than waiting...
@zralte (4178)
• India
21 Apr 11
I don't think you need to do anything. You would need to respond if you have received the item, thereby cancelling the dispute. It clearly said that you do not need to respond if you have not received it. Just sit back and Paypal will soon tell you the result of their investigation. Good Luck.
@knrsekar (1009)
• India
21 Apr 11
Thanks for the suggestion.Let me wait few more days for the reply of PayPal..hopefully I will get the amount again..