How accurate is your local McDonald's?

I used to always be the "don't make waves" type of person -- until I got fed up with the mistakes. My older daughter is now the same way. When things are wrong, we speak up or go back into the restaurant. My daughter recently called for a manager after trying to order coffee and a muffin and having it done wrong multiple times (really ridiculous for something SO simple). The manager acknowledged that she was served by an employee in training and that the person would like not make the cut. You're right that consistently bad service is not something to be excused!

Wow... another thing that our local McDonald's doesn't have. I've never tasted frozen strawberry lemonade. It's interesting how, even though McDonald's is a chain, there are many different regional menu items.

Ugh, I hate the frozen strawberry lemonade. I only had it once so maybe it was just the way the person I got made it, but it wasn't very good in my opinion. It started looking gross after I finished eating too lol.

I am thinking even though their franchised but individually owned. The frozen strawberry lemonades are ok. The 1st one I had was ok not great just ok. The 2nd time it was a bit better had little more strawberry in it. If you have a Long John Silvers try their frozen lemonades they are really good.

Oh my goodness Next time I am in the mood for some chicken beast, I will know where to go hee hee But, seriously, I'm always surprised to see errors like that on major websites. You'd think someone would be reviewing much more carefully because their presence should be impeccable.

OMG, how can you NOT see that? Mind you, spelling errors seem to jump off the screen or page at me. I'm sure a lot of times, we expect to see a certain thing so we see it even though it's not there LOL Good for you for calling, though... it's to their benefit to not have mistakes.

hahha yea.. you'd think they'd have given me like a free sunday or something for pointing that out.. haha but nope.. she did say thank you though. which was nice ;)

Ewwwwwwwwwww! That must be gross to take a big sip of a drink and get just the carbonated water Drinks and coffees, you usually don't know they messed them up until you actually swallow some - which is an entirely unpleasant way to have to find out LOL I can see forgetting to put something in a bag but not noticing that a fountain drink is missing the syrup or not pushing the button for the cream/milk or sugar in a coffee that someone JUST ordered?

I don't think they have vegetable burgers at the McDonald's where I live... but most of the other fast food places do. I like them too :) I don't order them often but I've had them and enjoyed them... but I don't include the cheese. I'm not a big fan of cheese on burgers or sandwiches for some reason.

cheese means more fat. I am not that fat so I enjoy taking with cheese also. Sometimes I have them with potato gravy also.

Wow, McDonald's delivers where you live... we have a lot of restaurants that do deliveries but McDonald's does not offer that service. Our local one is open 24/7 but, for a period of time overnight, it is only available for the drive-thru. You cannot go in and sit in the restaurant between, I believe, midnight and 4AM. That's their time for cleaning the premises and doing the other tasks for which they cannot also have customers in the building.

Oh that's cool... my sister orders her pizza online from Domino's. She loves doing that because she always seems to get the right thing... she used to have mistakes with that, too, if someone was taking her order over the phone. I bet if McDonald's here had delivery they would be REALLY busy!

The delivery saved me a lot of times! lol Sometimes, you just get home so tired that the last thing you want to do is cook! And, order other type of meals cost a lot more, so, I usually order a McDonald's. It's really good because you can make your order online and they deliver pretty fast.

Oh cool! We don't have Coke floats at our McDonald's... probably a good thing, too, because one of my daughters LOVES those and she would be buying them all the time I agree with you on the forgotten items - much of the time, we have no straws, no napkins, no ketchup or dipping sauces (if we've order McNuggets). I mean, since we are taking the food home, we can manage but that's not the case for so many people that are eating on the run, in their car, etc.

I think it's great that you have such a good experience! There are a lot of people that work in fast food outlets and do an excellent job! There are some older ladies that work the breakfast shift at our franchise and my gosh they are soooo nice. They treat the customers like family and really put a smile on people's faces at the start of their day Ummm, that pricing does seem wrong... I wonder if they are trying to "push" or promote the double cheeseburger more for some reason. Might explain the price difference? Weird!

It's just frustrating, isn't it? Especially when you go through the drive-thru and the cashier reads back your order to you and you confirm that, yes, that's what you want... then you get your bags and things are wrong or missing. I know the person taking the orders isn't always the person filling the orders but someone needs to do a last-step verification.

I've had the spicy chicken burger here in Canada too... and it's quite tasty :) The walnut brownie ice cream, we don't have though... but it sounds delicious. I find McDonald's expensive too. For what it costs to buy a meal for a whole family, I am more likely to go to the grocery store and pick up something healthier.

Unfortunately, I have to agree too, belonephobicgirl... out of any fast food place in my town, McDonald's seems to have the highest error rate. I imagine they also probably sell more food than any of the other chains, and have more orders to fill, but I still think the error rate, overall, is much higher.

I remember when McDonald's came to my town when I was a child. Until that time, we used to get our hamburgers from small, local restaurants or from the roadside stands that sold burgers, hot dogs and french fries during the nice weather periods. The quality of that food was excellent because it was all homemade and only prepared when you placed your order

That's really unfortunate... I hope that there was enough food to go around and that no one was left hungry because of those missing burgers. I have found the management at our McDonald's to be very good about handling complaints and fixing mistakes... but I just think the rate of mistakes is too high in the first place.

I agree with what you say, hardworkinggurl. Also, I would add that, around here anyway, the McDonald's hires very young staff. I completely support creating opportunities for young people to work and to gain experience and learn responsibility. However, at our McDonald's, I've seen several instances where the staff is laughing and joking around with each other rather than paying attention to what they are doing. They actually have to be pushed back to work by the manager. That's just not right. My daughter shares your frustration over your coffee! She buys a lot of coffee and McDonald's often gets it wrong. The thing that surprised her most, though, is that she goes to Tim Horton's, which specializes in coffee, and they mess up her order all the time. In our case, though, it's also a language issue. We have two official languages, English and French, but many of the local outlets are quick to hire only French-speaking staff. Counter staff is "supposed" to be able to serve in either language. I, and my daughters, speak French fluently but, when we order in a restaurant, for example, we prefer to do it in English. Sometimes we get so frustrated at all the mistakes that we switch to French in an attempt to at least get what we want.

I agree with you, Rick. I do hope that management takes note of the comments and concerns on customer surveys and acts on them. I know, in one case, my daughter ordered coffee and a muffin at our McDonald's and she had to send the coffee back three times until the girl made it correctly. Finally, my daughter asked to speak to a manager. She explained her frustration and received a sincere apology. She was told that the cashier was new and in training and had been doing very poorly to the point that they would probably not keep her. He also refunded the full price of my daughter's order. I thought it was very gracious of him.