Why are peoPle so un-professional on the phone, anymore?

Canada
June 28, 2011 11:48am CST
Have you notices how unprofessional business people are on the phone, anymore? I keep getting telemarketers calling, and acting like they know me, addressing me not only by my first name, but addressing me in a tone that suggests we've known eachother for years. What ever happened to business etiquette? This happened to me today. I am so sick and tired of people pretending to be my friend, to get me to buy something.
7 people like this
19 responses
@balasri (26554)
• India
29 Jun 11
Right.I always wonder at the desperateness to sell something to us pretending to be some angels waiting to do something good to a innocent person who doesn't know what to have in life.And I always wonder at their wrong timings to call too.One of the price we are paying for no fault of ours.
2 people like this
@toniganzon (51593)
• Philippines
29 Jun 11
Good thing we don't get such calls in here. I would probably never answer the phone or just hangup. It's really annoying and I don't thunk it's a really good marketing strategy. I wonder if they do ever succeed in selling anything.
2 people like this
@ebuscat (5949)
• Philippines
29 Jun 11
For me yes it is happened because they get use to the cellphone the wrong grammar they would made many times so if they get in the phone they would have the same tune.
2 people like this
• India
29 Jun 11
bcoz there is no knowledge about there own duties.
2 people like this
@SHAMRACK (8384)
• India
28 Jun 11
Dear friend, Business is busines. But it would be better if one would mind their own business. I feel there at times some calls do come mere hasty when calls with some business intentions arise that is not interested on other side.
@CatsandDogs (13964)
• United States
2 Jul 11
Oh it's a new tactic these days! Most of the time hubby answers the phone and most of the time these people ask for me and when he asks what it's about, they'll either spit and sputter not knowing what to say or they'll tell him out right what it's about and he'll be really firm and tell them that I'm not interested and neither is she so take our phone number off of your list and hangs up. LOL My mom had a telemarketer call her one time and they asked for her and she told them "I'm sorry, she's deceased" LMBO! The person on the other end was like "Oh I'm so sorry! Thank you and have a good day" LMBO!! Needless to say, they've never called again.
1 person likes this
@secretbear (19466)
• Philippines
2 Jul 11
Hi! That's really annoying. I come across with disrespectful agents once in a while and they always make mad. They are all business-like in tone though, they don't call me by my first name, but some of them have an arrogant tone. Like they don't care on what I want to say. It's so annoying. Especially the tone that says "I'm tired listening to you, hang up now". There was an incident posted in youtube, it was only the audio but the video were different. The audio was the conversation of one agent and one customer. The customer was complaining and there was a point where he said something like a curse but it wasn't toward the agent. It was more of an expression. But the agent thought the customer cursed her so she threw a curse at him and that started the commotion. The customer wanted to speak to the manager who wasn't there at that time according to the agent who started crying and then hanged up.
@SIMPLYD (80299)
• Philippines
29 Jun 11
I can empathize with you on that. Well, they are just doing their jobs, trying to sell their products , but they can really disturb you. So, what i would do is tell them,i am sorry i already have one or i am not interested.
1 person likes this
@Hatley (164640)
• Garden Grove, California
28 Jun 11
hi danishcanadian I am a senior citiozen but I dislike it when people in the medical profession who have never seen me before let alone know me, call me sweetie or dearie, or hon like iam an old valued friend when they see I am white haired and have put down my age. Maybe its okay to call a strange elderly cat or dog sweetie or dearie oh hon but not a real live elderly person. I am not their sweetie of their hon how about Mrs. Hatley or my first name Patsie. Now my doctor has known me for forty or fifty years and if he calls me sweetie its seems different I do not cringe as he knows me pretty well. but to a complete stranger call me by my name please. I too danish dislike telemarketers getting all chummy like that when they really do n ot give a flying darn about us unless we are going to order something. I am on the do not call list but a few still get through.
@haiershen (1084)
• China
7 Sep 11
Yes, those things often happened on me while i'm in my office. there are many other company person to ring me phone in order to ask me some question, in this way, they got information which is used for them. to be honestly, some are hard to bear,it sounds like that it is necessary to buy their products or their severs. if not, we will miss the most important things. i'm tired to answer phone like this. have a nice day.
@KrauseHome (35292)
• United States
23 Aug 11
Personally it does make you wonder, and even if you ask them nicely to remove your number, etc. from their database many times it has taken more than once for you to request it. You would think that people would listen to you instead of just wanting to annoy you, and be annoying. I personally think they have forgotten what it was like to make the call and if no one buys anything then it is OK, instead of being forced to meet quotas now to keep their jobs.
@saundyl (9690)
• Canada
23 Aug 11
It bothers me when someone is overly friendly when i dont know them. I make a distinct effort to ask for a person by their first and last name when i make a call regarding their computers UNLESS ive been told to call them by their first name or i do know them. Some people i make sure i call them mr or mrs... Its a sign of resepct or that i dont really know them.
@sanjay91422 (2728)
• India
29 Jun 11
I think they want the people to feel good while talking to them. They want the people to feel as if they are childhood friends so that others can trust them. Maybe it is a marketing strategy which they use on the people. So just ignore them and focus on the product if it is good for you or not.
@Nadinest1 (2040)
• Canada
29 Jun 11
I just thought they are taught to be friendly to everyone. What I have noticed is that sales people, cashiers etc do not say Have a Good day anymore....they just say: Have a good one. Ugh! I hate that. It just shows disrespect, to me.
• United States
29 Jun 11
I am less annoyed by faux friendly tones than the fact that people call in the first place. I tell them that we're not interested, take us off their list, and hang up. Given the area I live in (a state with a large elderly population), there are far more outright scammer calls than mere telemarketers; apparently, making an honest living, or at least not a completely illegal one, is a bit beyond some people.
@idowrite72 (2214)
• United States
28 Jun 11
I've gotten so many telemarketers that I often don't even answer the phone. The familiarity doesn't piss me off so much as them hanging up when you tell them no. You called me, I didn't call you. At least be civil if I am not going with YOUR program.
@jillhill (37383)
• United States
28 Jun 11
I just hang up on them..but I have had a few myself...you answer the phone and they say..hey....and your name....how you doing? Then precede to try to sell you something....I think they are grasping at straws to find a customer...I don't buy anything over the phone anyway...but you are right....it gets tiring!
@estherlou (5020)
• United States
28 Jun 11
That's why I use our caller ID. If we don't know the number or name of who's calling, we don't answer the machine. Most of the time they don't leave a message.
@GemmaR (8526)
28 Jun 11
I don't like the way that I am treated when people ring me on the phone from companies which I don't actually have any interest in at all. I had a phone call the other day from a person who said that they would only take three minutes of my time, which I decided I would allow as I was in my lunch break. Fifteen minutes into the conversation I decided that I was having enough of it, because they had lied about the amount of time that the survey would take and I needed to get back to work. They were very rude to me then when I said that I had to go, so I ended up putting the phone down on them because I don't think that I need to explain to anybody what I wish to do in my spare time is my business and mine only.