What do you think a restaurant manager sholud do ?

Hong Kong
August 6, 2011 10:00am CST
Restaurant managers have different duties depending on where they work. In most restaurants and food service facilities, the manager is assisted by one or more assistants. In large facilities, there is also an executive chef. The chef is responsible for the operation of the kitchen. The assistant managers oversee service in the dining room. In small restaurants, the executive chef may also be the manager. In fast food restaurants and other places open for long hours, there is often an assistant manager to oversee each shift. Restaurant managers have a variety of daily duties. They estimate how much food and beverage will be used, and place orders with suppliers. They check the deliveries of fresh food and baked goods for quality. They order supplies of non-food items, such as dishes and silverware, cooking utensils, and cleaning products. They arrange to have equipment repaired or maintained and schedule other services. In addition, managers total cash and charge receipts at the end of each day. Then they deposit them in a bank or other safe place. Restaurant managers also supervise the kitchen and dining room. For example, they oversee the food preparation, checking the quality and size of the servings. They resolve customer complaints about food or service. In addition, managers make sure that kitchen and dining areas are cleaned according to standards. They also keep records of these practices for health inspectors. Finally, managers monitor the actions of their staff and customers to be sure that safety standards are obeyed. Managers have a variety of other duties. In restaurants that change their menu items, managers often select or create new recipes. They consider what items have been popular in the past, and what foods on hand must be used. Then they analyze recipes to decide costs for food and labor and assign menu prices. Managers are often responsible for recruiting and hiring new kitchen and serving staff. They orient staff and oversee their training. In addition, they schedule staff work hours, making sure that peak dining hours are covered. Large restaurants often have bookkeepers. However, managers of small facilities often have administrative duties. For example, they keep records of employee hours and wages. They prepare payroll and tax report paperwork. They keep records of purchases and pay suppliers. They also evaluate the success of new dishes and remove them from the menu if they are not profitable. Some managers use computer software to help them with these record keeping duties.What do you think ?
2 people like this
3 responses
@hexebella (1136)
• Philippines
6 Aug 11
All that you mentioned is correct, it only varies depending on the size of the organization. I have been in the hotel industry for the past couple of years, and in the hotel, restaurant and kitchen are 2 different departments. Kitchen is for the production and Food & Beverage is in-charge of the service. Materials procurement is done by the purchasing, maintenance of equipment is done by the engineering, receiving of goods is done by the receiving agent and food cost is analyzed by the cost controller. Cash receipts are endorsed to the accounts department for deposit to the bank by the General Cashier. In addition, restaurant managers create promotions and themes for a particular month or occasions. This is the set up in a hotel but for smaller establishments, it is always multi-tasking.
1 person likes this
• Hong Kong
7 Aug 11
We need a happy face everyday. - We need a happy face everyday because life is not easy.
There are sometimes some funny things happen in the restaurant too, take a look at at the following and you may find it funny: 1) Was at a sit down restaurant, which was a coffee shop type of restaurant. A waitress was filling a glass of milk from a machine that fills your glass up with milk, which was white milk. As she was filling the glass, which was like a 12 oz. it slipped off of her hands and milk was all over the floor, and the shelf. 2) Was eating at a supper club, with my mother, and two other ladies. I walked out of the dining room to go to the restroom which was around the corner of the dining room, and this particular dining room (this supper club had 2 dining rooms) had partitioned type walls, which were 2 to 3 feet below the ceiling. They had red vases on the top of the walls. Anyway with my clumsy walking, and I bumped into the wall, the vase fell off the shelf and when it hit the floor it shattered to pieces, and missed a customer, who was eating, by inches. I didn't see the vase fall but a lady, who was sitting on my right at my table told me how much the vase missed him. Also one of the bus boys was cleaning up the mess when I came back into the dining room and sat down. 3) I was at another sit down place, and me and a few other customers were eating at the counter part of this restaurant, and we heard a metal pan drop down the steps and a few customers clapped at the person who did it.
• Omagh, Northern Ireland
7 Aug 11
The smash of Broken Glass,spilled drinks,and clumsy looking customers walking into things might be hilarious to some people,but there are health and safety issues there where people could slip,trip or injure themselves..the Staff cleaning up the mess or dealing with the consequences probably wouldn't be the ones laughing..
@hexebella (1136)
• Philippines
7 Aug 11
That was really funny LOL! and Shepherdspy is also correct, the staff who would be cleaning the mess would be very much irritated due to the clumsiness of the customers.
@ShepherdSpy (8544)
• Omagh, Northern Ireland
7 Aug 11
I'd generally agree with most of what you mentioned,but from My experience I'd have to disagree about a Restaurant Manager creating Menus and having a lot of input in what goes on behind the scenes in the Kitchen..That'd be the Chef,or Executive Chef's domain!
• Omagh, Northern Ireland
7 Aug 11
the view from our Restaurant
• Omagh, Northern Ireland
7 Aug 11
I was trying to upload a photo,that last post-it didn't work out!
• Hong Kong
9 Aug 11
George Washington - The first president of united States may not have time for B.B.Q.
Don't worry.It always happen in mylot.I always experience that and sometimes the picture will go to another topic and it make my topic very funny. I once post a topic to discuss about the president of the united States.But the picture of George Washington didn't show up and goes to my next post. That post was talking about B.B.Q. The first response I got from the mylot friend was that " What has George Washington to do with B.B.Q?"It really made me laugh for 5 minutes. It is true . The president really has nothing to do with B.b.Q and in fact, I am not sure if George Washington still has time to do B.B.Q during his time. That's why upload a picture by mistake can be fun in mylot community as well.
@salonga (27775)
• Philippines
9 Aug 11
Waiting to be Served - Happy Family Waiting for Food
All the tasks you mentioned make the job of a restaurant manager not really easy I should say. However from the point of view of a customer like me, I believe one of the most important tasks of a restaurant manager is to see that the customers don't get tired of waiting for the serving of their food orders. Or if orders should really take time because the cooking of the food choice takes longer, the manager should see to it that they update the waiting customers why it is taking quite long and if possible give them something they could at least munch for free while waiting. This is to keep the waiting customers still happy despite the long wait.
• Hong Kong
9 Aug 11
Yes, your comment reminded me of something. I still remember when I was young , I used to work in a Chinese restaurant in Canada.During a dinner time, some French group came in and ordered so muck food that the chef couldn't even cook it all at once. I still remember one of the customer kept on ask me that :" Where is my three egg rolls?"but still keep on talking to his friend in that long table.Each time I pass by , he ask me the same old question but the egg rolls were still not ready yet. He didn't get mad but I was laugh at the kitchen that looks like the customers has all the food already except that one who still waiting for his three small egg rolls.